ILUNION is a leading Spanish business group and a global benchmark in social enterprise, operating as the commercial arm of the ONCE Social Group. The company operates across a vast range of sectors including hospitality, industrial laundry, facility management, senior care, and accessibility consultancy. With a workforce of over 35,000 people, it is one of Spain's largest employers, uniquely balancing commercial profitability with a social mission to create quality employment for people with disabilities.

Headquartered in Madrid, ILUNION maintains a massive footprint across the entire Spanish territory with hundreds of work centers in nearly every province. For international professionals, the company offers a deeply inclusive work environment and specialized opportunities in fields like digital accessibility, sustainability, and healthcare. It is an ideal choice for those seeking to work within a purpose-driven organization that is deeply integrated into Spanish social and economic life.

ILUNION was launched in 2014 as a unified brand to bring together the various business initiatives of the ONCE Social Group and its Foundation. It built upon decades of social entrepreneurship to create a competitive business model that prioritizes social inclusion and employment for people with disabilities.

For international professionals

ILUNION is the business group of the ONCE Social Group, making it one of the world's most significant social enterprise models.
The company manages one of Spain's largest hotel chains and industrial laundry networks, providing diverse opportunities in the tourism and service sectors.
It is a primary employer for specialists in digital accessibility and social inclusion, frequently hiring for technical and consultancy roles in Madrid.
With a presence in almost every Spanish province, it offers significant geographic flexibility for professionals looking to settle outside of Madrid or Barcelona.
The organization is a leader in diversity, with approximately 40% of its total workforce being people with disabilities.

N1 Help Desk Technician with disability (M/F/D) - Madrid

ILUNION

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

Higher Vocational Training (Ciclo Formativo de Grado Superior) in Network Computer Systems Administration (ASIR) or similar.
Minimum of 1 to 2 years of experience in Help Desk services or technical user support.
Knowledge of Windows 10 and 11, Microsoft 365, Active Directory, hardware, software, and basic networking.

Job Description

At ILUNION IT Services, we want to accompany companies in their digital transformation through the design of global technological projects. We offer a complete IT consulting and advisory service, accompanying the client throughout the implementation process.
We design tailor-made technological solutions aimed at optimizing our clients' equipment, thereby improving their production and service processes.

"Different abilities, infinite possibilities"
At ILUNION IT Services, we are looking to incorporate a Help Desk Technician N0/N1 for an important project in Madrid.
Requirements

Functions

Reception and management of calls, emails, and support requests from users and clients.
Registration, tracking, resolution, and escalation of incidents using tools such as Jira, Remedy, or ServiceNow.
Technical and functional support for specific applications, connected devices, and management platforms.
Remote diagnosis and resolution of incidents related to hardware, software, Microsoft 365, antivirus, and Windows operating systems.
Configuration and maintenance of equipment, peripherals, printers, backups, and system images.
Support in the configuration and validation of devices, thermostats, centralized controls, and associated communications.
Alarm management, error analysis, communication validation, and case tracking until resolution.
Use of remote access tools for user assistance.
Basic support in Active Directory, LAN/WAN networks, and TCP/IP, DNS, and DHCP protocols.
Documentation of incidents, escalation to higher levels when necessary, and guiding the user to ensure the correct use of tools and devices.

What is offered

Permanent contract.
Salary: €18,355
Remote work 2 days per week (after 6 months).
Continuous training and professional development.
Social benefits.
Schedule from Monday to Friday between 8:00 and 18:00.

View original advert (Spanish)

En ILUNION IT Services queremos acompañar a las empresas en su transformación digital mediante el diseño de proyectos tecnológicos de alcance global. Ofrecemos un servicio completo de consultoría y asesoría informática acompañando al cliente en el proceso de implementación.
Diseñamos soluciones tecnológicas a medida destinadas a optimizar el equipamiento de nuestros clientes mejorando así sus procesos de producción y servicio.

"Capacidades diferentes, posibilidades infinitas"
Desde ILUNION IT Services buscamos incorporar un/a Técnico/a Help Desk N0/N1 para un importante proyecto en Madrid.
Requisitos

Ciclo Formativo de Grado Superior en Administración de Sistemas Informáticos en Red (ASIR) o similar.
Experiencia mínima de 1 a 2 años en servicios Help Desk o soporte técnico a usuarios.
Conocimientos de Windows 10 y 11, Microsoft 365, Directorio Activo, hardware, software y redes básicas.

Funciones

Recepción y gestión de llamadas, correos electrónicos y solicitudes de soporte de usuarios y clientes.
Registro, seguimiento, resolución y escalado de incidencias mediante herramientas como Jira, Remedy o ServiceNow.
Soporte técnico y funcional sobre aplicaciones específicas, dispositivos conectados y plataformas de gestión.
Diagnóstico remoto y resolución de incidencias relacionadas con hardware, software, Microsoft 365, antivirus y sistemas operativos Windows.
Configuración y mantenimiento de equipos, periféricos, impresoras, copias de seguridad e imágenes de sistema.
Apoyo en la configuración y validación de dispositivos, termostatos, controles centralizados y comunicaciones asociadas.
Gestión de alarmas, análisis de errores, validación de comunicaciones y seguimiento de casos hasta su resolución.
Utilización de herramientas de acceso remoto para asistencia a usuarios.
Soporte básico en Directorio Activo, redes LAN/WAN y protocolos TCP/IP, DNS y DHCP.
Documentación de incidencias, escalado a niveles superiores cuando sea necesario y acompañamiento al usuario para garantizar el correcto uso de las herramientas y dispositivos.

Se ofrece

Contrato indefinido.
Salario: 18.355 €
Teletrabajo 2 días por semana (a partir de 6 meses).
Formación continua y desarrollo profesional.
Beneficios sociales.
Horario de lunes a viernes entre las 8:00 y las 18:00.