Johnson & Johnson is a global leader in the healthcare industry, operating as one of the world's largest and most diversified pharmaceutical and medical technology companies. With a workforce exceeding 130,000 employees worldwide, the company focuses on developing innovative medicines and medical devices across various therapeutic areas, including oncology, immunology, and neuroscience.

In Spain, Johnson & Johnson maintains a significant footprint with major hubs in Madrid and Barcelona, serving as a key center for both local operations and regional EMEA functions. The company is a prime destination for international professionals, particularly in fields like Data Science, Clinical Research, and specialized engineering, offering a multicultural environment where English is frequently used for global projects.

Founded in 1886 in New Brunswick, New Jersey, Johnson & Johnson began by producing sterile surgical dressings. Over the last century, it has evolved into a global healthcare powerhouse through continuous innovation and strategic acquisitions.

For international professionals

Significant presence in Madrid and Barcelona with a wide variety of roles from commercial operations to high-tech R&D.
Many regional EMEA roles are based in Spain, often using English as the primary working language.
Offers robust professional development programs and opportunities for internal global mobility within the healthcare sector.
Strong focus on diversity and inclusion, making it a welcoming environment for international hires from various backgrounds.
Active recruitment for specialized roles in AI, Data Science, and Digital Surgery within the Spanish market.

Customer Service Internship

Johnson & Johnson

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Job Function:

Career Programs

Job Sub Function:

Non-LDP Intern/Co-Op

Job Category:

Career Program

All Job Posting Locations:

Madrid, Spain

Job Description:

About MedTech

Driven by innovation at the intersection of biology and technology, we are developing the next generation of smarter, less invasive, and personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

The primary responsibility of a Customer Service department employee is to provide excellent service to our internal and external customers. The employee must ensure that all aspects of the customer service function are implemented, developed, and monitored to meet the growth, scale, and changing needs of all our customer services.

Training Project:

Registration, management, and tracking of orders
Fast and accurate resolution of customer issues
System control according to assigned functions
Support for Sales and Marketing
Tracking of warehouse and transport errors
Availability to collaborate on all department tasks
Management of returns and credits
Management of complaints and product recalls
Up-to-date knowledge of J&J OneMD products
Respect and work in accordance with J&J's business conduct policy, the Sarbanes-Oxley (SOX) Act, and the J&J Credo
Diligently comply with activities related to the compliance program and actively participate in relevant meetings.
Know and comply with all laws and policies.

Requirements:

Completed University Degree.
No experience after completing the University Degree.
Minimum B2 English.
Good communication skills.
Knowledge of Excel (desirable).
Collaboration and teamwork: Ability to work effectively with different departments and groups.
Organized person with attention to detail.
High integrity, reliable, and ethical.
Positive attitude and sense of urgency.

We Offer:

One year of internship
Full time
1000 euros per month

Required Skills:

Preferred Skills:

The anticipated base pay range for this position is:

€0,00 - €70 150,00

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees' and companies' performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location's eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.

View original advert (Spanish)

Job Function:

Career Programs

Job Sub Function:

Non-LDP Intern/Co-Op

Job Category:

Career Program

All Job Posting Locations:

Madrid, Spain

Job Description:

Acerca de MedTech

Con el impulso por la innovación en la intersección de la biología y la tecnología, estamos desarrollando la próxima generación de tratamientos más inteligentes, menos invasivos y personalizados.

Tus talentos únicos ayudarán a pacientes en su viaje hacia el bienestar. Obtén más información en https://www.jnj.com/medtech

La responsabilidad principal de un empleado del departamento de Atención al Cliente es brindar un servicio excelente a nuestros clientes internos y externos. El empleado deberá garantizar que todos los aspectos de la función de atención al cliente se implementen, desarrollen y supervisen para satisfacer el crecimiento, la escala y las necesidades cambiantes de todos los servicios de nuestros clientes.

Proyecto formativo:

Registro, gestión y seguimiento de pedidos
Resolución rápida y precisa de problemas de los clientes
Control del sistema según las funciones asignadas
Apoyo a Ventas y Marketing
Seguimiento de errores de almacén y transporte
Disponibilidad para colaborar en todas las tareas del departamento
Gestión de devoluciones y créditos
Gestión de quejas y retiros de productos
Conocimiento actualizado de los productos J&J OneMD
Respetar y trabajar de acuerdo con la política de conducta empresarial de J&J, la Ley Sarbanes-Oxley (SOX) y el Credo de J&J
Cumplir diligentemente con las actividades relacionadas con el programa de cumplimiento y participar activamente en las reuniones pertinentes.
Conocer y cumplir todas las leyes y políticas.

Requisitos:

Grado Universitario finalizado.
Sin experiencia tras finalizar el Grado Universitario.
Inglés mínimo B2.
Buenas habilidades de comunicación.
Conocimientos de Excel (deseable).
Colaboración y trabajo en equipo: Capacidad para trabajar eficazmente con diferentes departamentos y grupos.
Persona organizada y con atención al detalle.
Alta integridad, confiable y ética.
Actitud positiva y sentido de urgencia.

Ofrecemos: