knowmad mood is a leading Spanish technology consulting firm specializing in digital transformation, software development, and IT strategy. With a workforce of over 2,500 professionals, the company provides high-impact services across various sectors including banking, insurance, and retail, helping organizations navigate complex technological shifts through innovation and agile methodologies.

Headquartered in Madrid, the company maintains a significant presence across Spain with multiple regional hubs and a strong culture of remote work. For international professionals, knowmad mood is an attractive employer due to its involvement in large-scale international projects, frequent requirements for English-speaking talent, and a flexible "work from anywhere" policy for many of its technical roles.

Founded in 1994 as atSistemas, the company rebranded to knowmad mood in 2023 to reflect its international expansion and digital transformation focus. It is currently listed on the BME Growth market and continues to grow through both organic development and strategic acquisitions.

For international professionals

Offers a high volume of 100% remote roles, allowing employees to live anywhere in Spain.
Many positions specifically require high English proficiency (C1 level), making it accessible for international talent.
Publicly traded on the BME Growth market, indicating financial stability and corporate transparency.
Operates multiple physical offices in major Spanish cities including Madrid, Barcelona, and Palma de Mallorca for those preferring hybrid work.
Actively hires for modern tech stacks including AI, Cloud (AWS/Azure), and DevOps.

Maintenance Services Manager (Electromechanical) - English

knowmad mood

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

We are knowmad mood!

We are a leading digital transformation company, constantly evolving and at the forefront of technology. We were born to provoke real change through innovation and sustainable development, with the mission of adding value to clients and driving our talent.

Comprised of more than 3,000 creative, digital, and innovative people connected to a purpose and capable of generating connections with people all over the world. A responsible, flexible team with a high capacity to adapt to the needs of our clients and the market, while providing value, vision, creativity, expertise, professionalism, and a passion for technology in every project.

The values that mark our course and guide us toward excellence are collaboration, innovation, commitment, fun, and trust.

We are looking to incorporate a Maintenance Service Manager with an electromechanical focus to lead the comprehensive maintenance management of automation solutions in retail environments. The selected person will play a key role in ensuring the reliability, availability, and sustainability of automated systems throughout their entire life cycle.

What will your functions be?

Lead the technical and operational management of electromechanical installations, guaranteeing their availability.
Define, implement, and evolve the maintenance model (preventive, corrective, and predictive).
Analyze complex incidents and perform root cause analysis (RCA) to prevent recurrences.
Design and manage the escalation model (L1/L2/L3) and improve response times (MTTR).
Coordinate technical teams, sizing capacities, shifts, and service levels (SLAs).
Manage relationships with suppliers and manufacturers, ensuring quality and continuous improvement.
Define and monitor maintenance KPIs (MTBF, MTTR, availability) and transform data into improvement actions.
Establish the spare parts and inventory strategy, including obsolescence and criticality.

What are the requirements?

Degree in Industrial, Mechanical, Electrical Engineering or similar.
At least 5-7 years of experience in industrial electromechanical maintenance and automated systems.
Knowledge of maintenance models, incident management, and KPIs (MTBF, MTTR).
Experience coordinating technical teams, suppliers, and manufacturers.
Ability to define escalation processes and SLAs.
English level B2.

And with us you can enjoy:

✅ Permanent Contract

✅ Hybrid. Offices in A Coruña.

✅ Internal training and access to certifications. Check our calendar here:

https://www.knowmadmood.com/es/talento/formacion

✅ Flexible remuneration plan (health insurance, transport, nursery vouchers, restaurant vouchers)

✅ Brand Ambassador, through our referral plan

Recommend your friends and get an extra!

✅ Events, meetups, techdays, talks... and much more!

✅ 26 days of rest (22 vacation days, 2 personal days, and December 24th and 31st as default holidays)

✅ Schedule: 8:30 to 18:00 (flexible) Mon-Thu and Fri 8:00 to 15:00, and Summer Intensive in July and August from 8:00 to 15:00

To stay up to date with our news, follow us here -> knowmad mood

At knowmad mood we are committed to equal opportunity and respect for diversity. We apply our Equality Plan and the principle of non-discrimination in all our selection processes.

View original advert (Spanish)

We are knowmad mood!

Somos una compañía líder en transformación digital, en constante evolución y a la vanguardia de la tecnología. Nacimos para provocar un cambio real a través de la innovación y el desarrollo sostenible, con la misión de aportar valor a los clientes e impulsar nuestro talento.

Formado por más de 3.000 personas creativas, digitales e innovadoras conectadas a un propósito y capaces de generar conexiones con personas de todo el mundo. Un equipo responsable, flexible y con alta capacidad de adaptación a las necesidades de nuestros clientes y del mercado, a la vez que proporciona valor, visión, creatividad, expertise, profesionalidad y pasión por la tecnología en cada proyecto.

Los valores que marcan nuestro rumbo y nos guían hacia la excelencia son la colaboración, la innovación, el compromiso, la diversión y la conﬁanza.

Buscamos incorporar un/a Maintenance Service Manager con foco electromecánico para liderar la gestión integral del mantenimiento en soluciones de automatización en entornos retail. La persona seleccionada tendrá un papel clave asegurando la fiabilidad, disponibilidad y sostenibilidad de los sistemas automatizados a lo largo de todo su ciclo de vida.

¿Cuáles serán tus funciones?

Liderar la gestión técnica y operativa de instalaciones electromecánicas, garantizando su disponibilidad.
Definir, implantar y evolucionar el modelo de mantenimiento (preventivo, correctivo y predictivo).
Analizar incidencias complejas y realizar análisis de causa raíz (RCA) para evitar recurrencias.
Diseñar y gestionar el modelo de escalado (L1/L2/L3) y mejorar los tiempos de respuesta (MTTR).
Coordinar equipos técnicos, dimensionando capacidades, turnos y niveles de servicio (SLAs).
Gestionar la relación con proveedores y fabricantes, asegurando la calidad y la mejora continua.
Definir y monitorizar KPIs de mantenimiento (MTBF, MTTR, disponibilidad) y transformar los datos en acciones de mejora.
Establecer la estrategia de repuestos e inventario, incluyendo obsolescencia y criticidad.

¿Cuáles son los requisitos?

Formación en Ingeniería Industrial, Mecánica, Eléctrica o similar.
Experiencia de al menos 5-7 años en mantenimiento electromecánico industrial y sistemas automatizados.
Conocimiento de modelos de mantenimiento, gestión de incidencias y KPIs (MTBF, MTTR).
Experiencia coordinando equipos técnicos, proveedores y fabricantes.
Capacidad para definir procesos de escalado y SLAs.
Nivel de inglés B2.

Y con nosotros podrás disfrutar de:

✅Contrato Indefinido

✅ Híbrido. Oficinas de A Coruña.

✅Formación interna y acceso a certificaciones. Consulta nuestro calendario aquí:

https://www.knowmadmood.com/es/talento/formacion

✅Plan de retribución flexible (seguro médico, transporte, tickets guardería, tickets restaurante)

✅Embajador de nuestra marca, a través de nuestro plan amigo

¡Recomienda a tus amigos y llévate un extra!

✅¡Eventos, meetups, techdays, charlas...y mucho más!

✅ 26 días de descanso (22 días vacaciones, 2 días de libre disposición y 24 y 31 diciembre festivos por defecto)

✅ Horario: 8.30 a 18h ( flexible) L-J y V 8 a 15h e Intensiva de Verano Julio y Agosto de 8 a 15h

Para estar al corriente de nuestras novedades síguenos aquí -> knowmad mood

En knowmad mood nos comprometemos con la igualdad de oportunidades y el respeto a la diversidad. Aplicamos nuestro Plan de Igualdad y el principio de no discriminación en todos nuestros procesos de selección.