knowmad mood is a leading Spanish technology consulting firm specializing in digital transformation, software development, and IT strategy. With a workforce of over 2,500 professionals, the company provides high-impact services across various sectors including banking, insurance, and retail, helping organizations navigate complex technological shifts through innovation and agile methodologies.

Headquartered in Madrid, the company maintains a significant presence across Spain with multiple regional hubs and a strong culture of remote work. For international professionals, knowmad mood is an attractive employer due to its involvement in large-scale international projects, frequent requirements for English-speaking talent, and a flexible "work from anywhere" policy for many of its technical roles.

Founded in 1994 as atSistemas, the company rebranded to knowmad mood in 2023 to reflect its international expansion and digital transformation focus. It is currently listed on the BME Growth market and continues to grow through both organic development and strategic acquisitions.

For international professionals

Offers a high volume of 100% remote roles, allowing employees to live anywhere in Spain.
Many positions specifically require high English proficiency (C1 level), making it accessible for international talent.
Publicly traded on the BME Growth market, indicating financial stability and corporate transparency.
Operates multiple physical offices in major Spanish cities including Madrid, Barcelona, and Palma de Mallorca for those preferring hybrid work.
Actively hires for modern tech stacks including AI, Cloud (AWS/Azure), and DevOps.

SOC Technician N2 / Identity & Access Management (IAM) - 100% remote

knowmad mood

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

We are knowmad mood!

We are a leading digital transformation company, constantly evolving and at the forefront of technology. We were born to provoke real change through innovation and sustainable development, with the mission of adding value to clients and boosting our talent.

Made up of more than 3,000 creative, digital, and innovative people connected to a purpose and capable of generating connections with people all over the world. A responsible, flexible team with a high capacity to adapt to the needs of our clients and the market, while providing value, vision, creativity, expertise, professionalism, and a passion for technology in every project.

The values that mark our course and guide us toward excellence are collaboration, innovation, commitment, fun, and trust.

We are looking to incorporate a SOC Technician N2 specialized in Identity & Access Management (IAM) for a critical corporate environment with high technological complexity and a large volume of users.

🚀 Your challenge

You will be part of a team specialized in IAM operations and cybersecurity, actively participating in the resolution of complex incidents, technical analysis, and continuous improvement of identity and access services.

🛠️ What will you do day-to-day?

Management and resolution of N2 IAM technical incidents.
Analysis and troubleshooting of identity synchronization between systems and directories.
Operation across hybrid environments: Active Directory, Microsoft Entra ID / Azure AD, LDAP, ForgeRock IDM.
Analysis of logs and events (Splunk, Grafana, ELK).
Data validation using SQL queries.
Management of access, roles, permissions, and federation (SAML, OAuth2, OpenID Connect, ADFS).
Use of ITSM tools (ServiceNow, Jira, Remedy...).
Technical documentation and collaboration with N1 and N3 teams.

✅ Key requirements

Experience in N2 technical support in IAM environments.
Analytical capacity and technical autonomy in complex environments.
Solid knowledge of identity, authentication, and corporate directories.
Experience in log analysis and incident resolution.
Process orientation (ITIL / Agile) and good technical communication.

🌟 Especially valued

Experience with ForgeRock, SailPoint, Okta, Ping Identity.
Knowledge of PAM (CyberArk).
Automation and scripting (PowerShell, Bash, Python).
APIs, Microsoft Graph, Azure CLI, REST.
Knowledge of compliance and security: ISO 27001, ENS, NIS2.

👉 Are you interested in taking the next step in IAM and cybersecurity?
Apply or send us a private message. We want to meet you!

And with us you can enjoy:

✅ Permanent Contract

✅ 100% REMOTE

✅ Internal training and access to certifications ♻ Check our calendar here:

https://www.knowmadmood.com/es/talento/formacion

✅ Flexible remuneration plan (health insurance, transport, nursery vouchers, restaurant vouchers)

✅ Brand Ambassador, through our referral plan
Recommend your friends and get an extra!

✅ Events, meetups, techdays, talks... and much more!

✅ 26 days of rest (22 vacation days, 2 flexible days, and December 24th and 31st as default holidays)

✅ Schedule: 8:30 to 18:00 (flexible) Mon-Thu and Fri 8:00 to 15:00, and Summer Intensive in July and August from 8:00 to 15:00

To stay up to date with our news, follow us here -> knowmad mood

At knowmad mood we are committed to equal opportunity and respect for diversity. We apply our Equality Plan and the principle of non-discrimination in all our selection processes.

View original advert (Spanish)

We are knowmad mood!

Somos una compañía líder en transformación digital, en constante evolución y a la vanguardia de la tecnología. Nacimos para provocar un cambio real a través de la innovación y el desarrollo sostenible, con la misión de aportar valor a los clientes e impulsar nuestro talento.

Formado por más de 3.000 personas creativas, digitales e innovadoras conectadas a un propósito y capaces de generar conexiones con personas de todo el mundo. Un equipo responsable, flexible y con alta capacidad de adaptación a las necesidades de nuestros clientes y del mercado, a la vez que proporciona valor, visión, creatividad, expertise, profesionalidad y pasión por la tecnología en cada proyecto.

Los valores que marcan nuestro rumbo y nos guían hacia la excelencia son la colaboración, la innovación, el compromiso, la diversión y la conﬁanza.

Buscamos incorporar un/a SOC Technician N2 especializado/a en Identity & Access Management (IAM) para un entorno corporativo crítico, de alta complejidad tecnológica y gran volumen de usuarios.

🚀 Tu reto

Formarás parte de un equipo especializado en operaciones IAM y ciberseguridad, participando activamente en la resolución de incidencias complejas, análisis técnico y mejora continua de los servicios de identidad y acceso.

🛠️ ¿Qué harás en el día a día?

Gestión y resolución de incidencias técnicas N2 IAM.
Análisis y troubleshooting de sincronización de identidades entre sistemas y directorios.
Operación sobre entornos híbridos: Active Directory, Microsoft Entra ID / Azure AD, LDAP, ForgeRock IDM.
Análisis de logs y eventos (Splunk, Grafana, ELK).
Validación de datos mediante consultas SQL.
Gestión de accesos, roles, permisos y federación (SAML, OAuth2, OpenID Connect, ADFS).
Uso de herramientas ITSM (ServiceNow, Jira, Remedy...).
Documentación técnica y colaboración con equipos N1 y N3.

✅ Requisitos clave

Experiencia en soporte técnico N2 en entornos IAM.
Capacidad analítica y autonomía técnica en entornos complejos.
Conocimientos sólidos en identidad, autenticación y directorios corporativos.
Experiencia en análisis de logs y resolución de incidencias.
Orientación a procesos (ITIL / Agile) y buena comunicación técnica.

🌟 Se valorará especialmente

Experiencia con ForgeRock, SailPoint, Okta, Ping Identity.
Conocimientos en PAM (CyberArk).
Automatización y scripting (PowerShell, Bash, Python).
APIs, Microsoft Graph, Azure CLI, REST.
Conocimientos de compliance y seguridad: ISO 27001, ENS, NIS2.

👉 ¿Te interesa dar el siguiente paso en IAM y ciberseguridad?
Inscríbete o escríbenos por mensaje privado. ¡Queremos conocerte!

Y con nosotros podrás disfrutar de:

✅Contrato Indefinido

✅ 100% REMOTO

✅Formación interna y acceso a certificaciones ♻Consulta nuestro calendario aquí:

https://www.knowmadmood.com/es/talento/formacion

✅Plan de retribución flexible (seguro médico, transporte, tickets guardería, tickets restaurante)

✅Embajador de nuestra marca, a través de nuestro plan amigo

¡Recomienda a tus amigos y llévate un extra!

✅¡Eventos, meetups, techdays, charlas...y mucho más!

✅ 26 días de descanso (22 días vacaciones, 2 días de libre disposición y 24 y 31 diciembre festivos por defecto)

✅ Horario: 8.30 a 18h ( flexible) L-J y V 8 a 15h e Intensiva de Verano Julio y Agosto de 8 a 15h

Para estar al corriente de nuestras novedades síguenos aquí -> knowmad mood

En knowmad mood nos comprometemos con la igualdad de oportunidades y el respeto a la diversidad. Aplicamos nuestro Plan de Igualdad y el principio de no discriminación en todos nuestros procesos de selección.