knowmad mood is a leading Spanish technology consulting firm specializing in digital transformation, software development, and IT strategy. With a workforce of over 2,500 professionals, the company provides high-impact services across various sectors including banking, insurance, and retail, helping organizations navigate complex technological shifts through innovation and agile methodologies.

Headquartered in Madrid, the company maintains a significant presence across Spain with multiple regional hubs and a strong culture of remote work. For international professionals, knowmad mood is an attractive employer due to its involvement in large-scale international projects, frequent requirements for English-speaking talent, and a flexible "work from anywhere" policy for many of its technical roles.

Founded in 1994 as atSistemas, the company rebranded to knowmad mood in 2023 to reflect its international expansion and digital transformation focus. It is currently listed on the BME Growth market and continues to grow through both organic development and strategic acquisitions.

For international professionals

Offers a high volume of 100% remote roles, allowing employees to live anywhere in Spain.
Many positions specifically require high English proficiency (C1 level), making it accessible for international talent.
Publicly traded on the BME Growth market, indicating financial stability and corporate transparency.
Operates multiple physical offices in major Spanish cities including Madrid, Barcelona, and Palma de Mallorca for those preferring hybrid work.
Actively hires for modern tech stacks including AI, Cloud (AWS/Azure), and DevOps.

Systems Support - ENGLISH B2/C1 (Hybrid - 2 days in Barcelona)

knowmad mood

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

We are knowmad mood!

L1 Support
📍 Hybrid | Barcelona | knowmad mood

At knowmad mood, we continue to grow and are looking for an organized person with a desire to learn and a strong ability to work in a team to join our L1 Support team. You will be a key part of attending to and resolving basic technical incidents, ensuring an efficient and quality experience for users.
We are a digital transformation company in constant evolution, made up of thousands of professionals who share a common purpose: to create technological solutions with real impact, through collaboration, trust, and innovation.

What will your day-to-day be like?

As an L1 Support professional, your responsibilities will include:

Attending to and resolving basic-level technical incidents.
Registration, tracking, and closing of tickets using ITSM tools (Jira, Remedy...).
User-level support in Windows environments.
Management of incidents related to email.
Resolution of basic network problems (DNS, TCP/IP, HTTP...).
Escalating incidents when necessary.
Coordinated work with other teams to ensure service continuity.
Compliance with established protocols and procedures.

What are we looking for?

We are looking for a person with the right attitude, a desire to grow, and the ability to work in dynamic environments. We especially value:

- Proven ability to quickly and methodically resolve user-related technical problems

- Experience in mixed environments, specifically Microsoft Active Directory and Azure AD

- Experience in support for Windows operating systems and desktop applications

- Experience in support for Apple operating systems and desktop applications

- Experience with antivirus protection software and VPN solutions, skills in network configuration and management

- Experience with conferencing and audiovisual tools and technology

- Experience with virtualization technologies - Proxmox

- Experience with Atlassian tools - Jira

- Fluency in English and Spanish

What do we offer?

Permanent contract
Hybrid work model 🏡. 2 days on-site in Barcelona
Flexible schedule ⏰: flexible hours with start at 8:30 AM and finish at 6:00 PM, with intensive Fridays from 8:00 AM to 3:00 PM and intensive hours in summer (July and August) from 8:00 AM to 3:00 PM
Vacations 🌴: 22 vacation days + 2 personal days, in addition to December 24th and 31st off.
Permanent contract 📄: From day one, with an option of 12 or 14 payments.
Flexible compensation 💳: Restaurant card, childcare vouchers, health insurance, training, and other benefits with tax advantages.
Benefits club 🎁: Discounts on technology, leisure, and training.
Continuous training 📚: Access to Udemy Business, language courses, official certifications, and technical training.
Career plan 🚀: Support to grow, specialize, or take on new challenges.
Integral wellbeing 💚: Nutrition, physical activity, and emotional balance programs.
Conciliation +VIDA 👨 👩 👧 👦: 24/7 personal and family assistance.
Inclusive environment 🌍: Diverse and multicultural environment.
Social events 🎮: Activities to connect with the team.

Apply and we will give you more details! 🚀

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At knowmad mood> we are committed to equal opportunity and respect for diversity. We apply our Equality Plan and the principle of non-discrimination in all our selection processes.

View original advert (Spanish)

We are knowmad mood!

Soporte L1
📍 Híbrido | Barcelona | knowmad mood

En knowmad mood seguimos creciendo y buscamos a una persona con ganas de aprender, organizada y con buena capacidad para trabajar en equipo, para unirse a nuestro equipo de Soporte L1. Serás parte clave en la atención y resolución de incidencias técnicas básicas, garantizando una experiencia eficiente y de calidad a los usuarios.
Somos una compañía de transformación digital en constante evolución, formada por miles de profesionales que comparten un propósito común: crear soluciones tecnológicas con impacto real, desde la colaboración, la confianza y la innovación.

¿Cuál será tu día a día?

Como profesional de Soporte L1, tus responsabilidades incluirán:

Atención y resolución de incidencias técnicas de nivel básico.
Registro, seguimiento y cierre de tickets mediante herramientas ITSM (Jira, Remedy...).
Soporte a usuarios en entornos Windows a nivel usuario.
Gestión de incidencias relacionadas con correo electrónico.
Resolución de problemas básicos de red (DNS, TCP/IP, HTTP...).
Escalado de incidencias cuando sea necesario.
Trabajo coordinado con otros equipos para asegurar la continuidad del servicio.
Cumplimiento de protocolos y procedimientos establecidos.

¿Qué buscamos?

Buscamos una persona con actitud, ganas de crecer y capacidad para trabajar en entornos dinámicos. Valoramos especialmente:

- Capacidad comprobada para resolver rápida y metódicamente problemas técnicos relacionados con los usuarios

- Experiencia en entornos mixtos , especificamente Microsoft Active Directory y Azure AD

- Experiencia en soporte de sistemas operativos y aplicaciones de escritorio Windows

- Experiencia en soporte de sistemas operativos y applicaciones de escritorio Apple

- Experiencia con software de protección antivirus y soluciones WPN, habilidades en configuración y gestión de redes

- Experiencia con herramientas y tecnología de conferencias y audiovisuales

- Experiencia con tecnologías de virtualización - Proxmox

- Experiencia con herramientas de Atlassian - Jira

- Fluidez en inglés y español

¿Qué ofrecemos?

Contrato indefinido
Modelo de trabajo en híbrido 🏡. 2 días presencial en Barcelona
Horario flexible ⏰: horario flexible entrada 8.30h salida 18h con viernes intensivo de 8h a 15h y en verano (julio y agosto) intensivo de 8h a 15h
Vacaciones 🌴: 22 días de vacaciones + 2 días de libre disposición, además de los días 24 y 31 de diciembre libres.
Contrato indefinido 📄: Desde el primer día, con opción de 12 o 14 pagas.
Retribución flexible 💳: Tarjeta restaurante, cheque guardería, seguro médico, formación y otros beneficios con ventajas fiscales.
Club de ventajas 🎁: Descuentos en tecnología, ocio y formación.
Formación continua 📚: Acceso a Udemy Business, cursos de idiomas, certificaciones oficiales y formación técnica.
Plan de carrera 🚀: Acompañamiento para crecer, especializarte o asumir nuevos retos.
Bienestar integral 💚: Programas de nutrición, actividad física y equilibrio emocional.
Conciliación +VIDA 👨 👩 👧 👦: Asistencia personal y familiar 24/7.
Ambiente inclusivo 🌍: Entorno diverso y multicultural.
Eventos sociales 🎮: Actividades para conectar con el equipo.

¡Apúntate y te daremos más detalles! 🚀

Para estar al corriente de nuestras novedades síguenos aquí -> knowmad mood

En knowmad mood nos comprometemos con la igualdad de oportunidades y el respeto a la diversidad. Aplicamos nuestro Plan de Igualdad y el principio de no discriminación en todos nuestros procesos de selección.