Leroy Merlin is a leading global retailer specializing in home improvement, DIY, and gardening. As a key member of the ADEO Group, the company operates a massive network of large-format stores across Europe, Asia, and South America, providing products and services for home renovation and decoration. With a workforce of over 150,000 employees globally, it stands as one of the dominant players in the retail sector.

In Spain, Leroy Merlin maintains a significant footprint with more than 130 points of sale and a central headquarters in Madrid. The company is recognized for its collaborative culture, offering employee shareholding programs and profit-sharing schemes that are highly regarded in the Spanish labor market. For international professionals, the company offers diverse opportunities not only in retail management but also in specialized central functions such as Supply Chain, E-commerce, and Product Development, often based in their Madrid corporate offices.

Founded in 1923 by Adolphe Leroy and Rose Merlin in France, the company originally sold American surplus stock. It was renamed Leroy Merlin in 1960 and later joined the Mulliez Family's ADEO Group, expanding into Spain in 1989.

For international professionals

Offers a profit-sharing scheme (participación en beneficios) and the opportunity to become a company shareholder through the ADEO group.
Maintains a massive presence across Spain with over 130 stores, providing geographic flexibility for retail management roles.
Corporate headquarters in Alcobendas (Madrid) hosts specialized roles in Supply Chain, IT, and Product Management suitable for international profiles.
Features a 'Generación L' program specifically designed to recruit and develop young university talent.
Strong emphasis on internal promotion and continuous technical training for all staff levels.

This job was published 4 months ago

Customer Project Coordinator (Renovation Architect) Leroy Merlin Telde

Leroy Merlin

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Our Stores

The place where we demonstrate our purpose face-to-face. If you share this goal and your satisfaction comes from helping customers bring their ideas and projects to life, this is the place for you.

Being part of our store team means working in a co-creation environment where we live our company values and purpose alongside the customer. Will you join us?

Responsibilities and Mission

The Customer Project Coordinator will be responsible for guaranteeing and controlling the quality of customers' renovation projects, acting as their point of contact in order to achieve customer satisfaction.

Main functions

Customer/Resident Relationship

· Accompany the customer through all phases of the renovation project, from coordination with various project advisors (planning renovations involving two or more trades), to the management of post-sales incidents.

· Monitor the timely and proper completion of the construction process and the performance of installers at the customer's home.

· Advise the customer on the legal procedures necessary for the execution of the projects.

Quality and Efficiency

· Guarantee the efficiency of the execution of the customer's renovation project, accompanying them during the measurement of major renovations, in the planning of the same, timely delivery of merchandise, compliance with deadlines, etc.

· Verify and certify installations regarding compliance with planned deadlines, budgets, quality of the installation finish, professionalism, installer conduct, and final cleaning of the site.

· Monitor the quality level of the installers, convey feedback to the Services Manager, and propose improvement actions.

Project Advisor Management

· Act as the interlocutor and technical support for the store's Project Advisors.

Transversal Management

· Manage and actively participate in transversal projects with other group departments and ensure the fulfillment of the objectives assigned at any given time.

Demonstrable Requirements

Degree in Architecture, Civil Engineering, or similar.
A minimum of 2 years of previous experience is required.
Good knowledge of Office tools.

What do we offer?

Our Purpose

At Leroy Merlin, we have a purpose that gives meaning to who we are and everything we do, a guide that is our commitment to you and to the planet. Everything we offer seeks to awaken in you the motivation to create environments to live better.

Because we are sure of one thing: if we set our minds to it, changing the world is in our hands and in yours.

Social Action is one of the fundamental pillars of Leroy Merlin Spain, being an added value for the entire company, but also for the community. Through various actions: renovation and conditioning projects, donations, solidarity products, corporate volunteering, and our "Hogares Dignos" (Dignified Homes) Grant Call, we contribute to the construction of a better world and society.

View original advert (Spanish)

Nuestras Tiendas

El lugar donde demostramos, cara a cara, nuestro propósito. Si compartes este objetivo y tu satisfacción es conseguir que los clientes puedan dar vida a sus ideas y proyectos, este es tu sitio.

Formar parte del equipo de nuestras tiendas significa trabajar en un ambiente de co-creación donde vivir nuestros valores y propósito de empresa junto al cliente. ¿Te unes a nosotros?

Responsabilidades y Misión

El Coordinador/a Proyectos Cliente será responsable de garantizar y controlar la calidad de los proyectos de reformas de los clientes, siendo su interlocutor con el fin de conseguir la satisfacción del cliente.

Principales funciones

Relación Cliente/Habitante

· Acompañar al cliente en todas las fases del proyecto de reforma, desde la coordinación con varios asesores proyecto (planificación de reformas con dos o más oficios), hasta la gestión de incidencias en el post-venta.

· Realizar seguimiento en casa del cliente del cumplimiento en tiempo y forma del proceso de la obra y de los instaladores.

· Asesorar al cliente sobre trámites legales necesarios para la ejecución de los proyectos.

Calidad y Eficiencia

· Garantizar la eficiencia de la ejecución del proyecto de reforma del cliente, acompañándolo en el momento de la medición de las grandes reformas, en la planificación de la misma, entrega de mercancía en plazo, cumplimiento de los plazos, etc.

· Verificar y certificar las instalaciones en cuanto al cumplimiento de plazos previstos, de los presupuestos, calidad del acabado de la instalación, profesionalismo, conducta del instalador y limpieza final de la obra.

· Realizar seguimiento sobre el nivel de calidad de los instaladores, transmitir al Jefe/a Servicios el feedback y proponer acciones de mejora.

Gestión Asesores Proyecto

· Ser el interlocutor y soporte técnico de los Asesores Proyecto de la tienda.

Gestión Transversal

· Gestionar y participar activamente en proyectos transversales con otros departamentos del grupo y velar por el cumplimiento de los objetivos asignados en cada momento.

Requisitos demostrables

Grado en Arquitectura, Ingeniería Civil o similar.
Es necesario contar con una experiencia previa mínima de 2 años.
Buen conocimiento en herramientas de Ofimática.

¿Qué ofrecemos?

Nuestro Propósito

En Leroy Merlin tenemos un propósito que da sentido a lo que somos y a todo lo que hacemos, una guía que es nuestro compromiso contigo y con el planeta. Y es que todo lo que te ofrecemos busca despertar en ti la motivación de crear entornos donde vivir mejor.

Porque estamos seguros de una cosa, si nos lo proponemos, cambiar el mundo está en nuestras manos y en las tuyas.