⭐ How will you make an impact?

• Provide top-tier support via phone, email, or chat.
• Ensure customer satisfaction by resolving issues promptly.
• Troubleshoot and solve general technical issues related to the Lodgify platform.
• Report customer feedback and issues to relevant teams and follow up as needed.
• Identify and document any software bugs or issues for continuous improvement.

⭐ What makes you a great fit?

• Experience in technical customer support or a similar role.
• Strong communication skills in English, both verbal and written.
• Patience, attention to detail, and a logical approach to problem-solving.
• Excellent troubleshooting skills with the ability to diagnose technical issues.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• A positive attitude and a strong sense of responsibility.
• Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk.
• Availability to work in weekends.
• Experience in the travel or hospitality industry is a plus!

🏠 Remote Flexibility: The freedom to work from home any day that works for you.

🌴 Time to Recharge: 25 working days of paid vacation and Jornada Intensiva in August..

💊 Alan Health Insurance: Premium health, dental, and mental health support via Alan. Pre-existing conditions are covered.

😋 Meal Perk: €150/month allowance on your Alan card + 50% off Ametller Origen prepared dishes at the office.

💸 Tax-Free Savings: Increase your take-home pay by using Flexible Remuneration for extra meal costs (up to €70/mo) and public transport (up to €136/mo).

🖥️ Home Office Gear: We provide a table, ergonomic chair, and monitor for your home setup.

🇪🇸 Language Learning: Free Spanish classes.

🤑 Referrals: Cash rewards for bringing in new talent.

🌟 Social Life: Daily office breakfast and monthly team events

🎯 Dynamic Hub: A high-energy, inclusive environment designed for collaboration and connection with a team that represents over 60 countries.

*Benefits offered may differ based on the type of contract that is issued

So, what are you waiting for?

All applications and CVs must be submitted in English 😉