Mango is one of Europe's leading fashion groups, specializing in the design, manufacture, and marketing of clothing and accessories. Founded in Barcelona, the company has grown into a global powerhouse with a presence in over 115 markets and a workforce of more than 15,000 employees. It operates several lines including Woman, Man, Kids, Teen, and Home, blending Mediterranean style with contemporary fashion trends.

Mango is headquartered in the Barcelona metropolitan area, offering a highly international environment for professionals in design, logistics, technology, and corporate services. The company is a major employer for international talent in Spain, particularly at its 'Hangar' design center and corporate offices, where English is frequently used alongside Spanish. They offer various career paths ranging from retail management to digital transformation and ecommerce.

Founded in 1984 in Barcelona, Mango opened its first store on Passeig de Gràcia. It began international expansion in 1992 and was an early adopter of e-commerce, launching its online store in 2000.

For international professionals

Headquartered in the Barcelona metropolitan area, offering a Mediterranean lifestyle with global career opportunities.
Highly international workforce with over 100 nationalities represented at their corporate offices.
Strong focus on digital transformation and ecommerce, making it a hub for tech and data professionals in the fashion industry.
Provides internal training programs and opportunities for international mobility within their global retail network.

Agentic AI Engineer Intern

MANGO

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Mango, we infuse everything we do with passion. Originating in Barcelona and present in more than 120 countries, we inspire the world with creativity, innovation, and authenticity.

Our multicultural team is the engine of our success. We are proud to take fashion further, connecting our unique style with people all over the world.

At Mango, we are evolving our conversational assistant that serves millions of customers in 17 languages and 69 countries. Our assistant autonomously resolves most Customer Service interactions and generates a direct impact on the user experience and the business. It also inspires our customers by recommending garments and outfits with our Mango Stylist recommendation algorithm.
We are building a new generation of the assistant based on an Agentic AI architecture and are looking for an Agentic AI Engineer to be a protagonist in this technological leap.

Our team
We are an agile and multidisciplinary team: Tech Lead, Product Owner, software engineers, and computational linguists.

Your mission:
To support the design and development of autonomous AI agents that resolve real customer interactions at scale, ensuring reliability, scalability, and an exceptional user experience.

Your role, providing support in:
• Designing and developing conversational agents with Generative AI and
multi-agent architectures.
• Building and maintaining the assistant's backend in Python with FastAPI,
deployed on Google Cloud Platform (Kubernetes, Pub/Sub, Secret Manager,
Vertex AI).
• Integrating the assistant with external systems such as Salesforce, Mango APIs, and
channels such as mango.com, the Mango app, WhatsApp, Instagram, and telephone.
• Collaborating with computational linguists on prompt strategy,
guardrails, and evaluations that ensure reliable responses aligned with the
Mango brand.
• Implementing and maintaining observability and LLM evaluation pipelines
to measure and improve response quality.
• Applying security and privacy best practices in the development of the
assistant: PII detection and masking in conversations, secure
secret management, and GDPR compliance.

What we are looking for in you
• An organized, proactive, customer-oriented person with the ability to
work in a team.
• Student of Computer Engineering or similar.

Join us and be part of one of the most ambitious Agentic AI projects
in the retail sector, with a direct impact on millions of people and the opportunity to
learn and grow in a cutting-edge team

At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further. Therefore, we are committed to offering equal opportunities for all people, valuing the authenticity of each individual.

Taking Fashion

Further

View original advert (Spanish)

En Mango vestimos de pasión todo lo que hacemos. Con origen en Barcelona y presencia en más de 120 países, inspiramos al mundo con creatividad, innovación y autenticidad.

Nuestro equipo multicultural es el motor de nuestro éxito. Nos enorgullece llevar la moda más allá, conectando nuestro estilo único con personas de todo el mundo.

En Mango estamos evolucionando nuestro asistente conversacional que atiende a millones de clientes en 17 idiomas y 69 países. Nuestro asistente resuelve de forma autónoma la mayoría de interacciones de Atención al Cliente y genera un impacto directo en la experiencia de usuario y el negocio. También inspira a nuestras clientas recomendando prendas y outfits con nuestro algoritmo de recomendación Mango Stylist.
Estamos construyendo una nueva generación del asistente sobre una arquitectura Agentic AI y buscamos un/a Agentic AI Engineer que sea protagonista de este salto tecnológico.

Nuestro equipo
Somos un equipo ágil y multidisciplinar: Tech Lead, Product Owner, software engineers y lingüistas computacionales.

Tu misión:
Dar soporte en el diseño y desarrollo de agentes autónomos de IA que resuelvan interacciones reales de clientes a escala, garantizando fiabilidad, escalabilidad y una experiencia de usuario excepcional.

Tu rol, dar apoyo en:
• Diseñar y desarrollar agentes conversacionales con IA Generativa y
arquitecturas multi-agente.
• Construir y mantener el backend del asistente en Python con FastAPI,
desplegado en Google Cloud Platform (Kubernetes, Pub/Sub, Secret Manager,
Vertex AI).
• Integrar el asistente con sistemas externos como Salesforce, APIs de Mango y
canales como mango.com, app Mango, WhatsApp, Instagram y teléfono.
• Colaborar con lingüistas computacionales en la estrategia de prompts,
guardrails y evaluaciones que garantizan respuestas fiables y alineadas con la
marca Mango.
• Implementar y mantener pipelines de observabilidad y evaluación de LLMs
para medir y mejorar la calidad de las respuestas.
• Aplicar buenas prácticas de seguridad y privacidad en el desarrollo del
asistente: detección y enmascaramiento de PII en conversaciones, gestión
segura de secretos y cumplimiento con GDPR.

Lo que buscamos en ti
• Persona organizada, proactiva, orientada al cliente y con capacidad de
trabajar en equipo.
• Estudiante de Ingeniería Informática o similar.

Únete a nosotros y sé parte de uno de los proyectos de Agentic AI más ambiciosos
del sector retail, con impacto directo en millones de personas y la oportunidad de
aprender y crecer en un equipo punter

En Mango, creemos en una cultura inclusiva donde la creatividad y la innovación nos inspiran a llevar la moda más allá. Por ello, tenemos el compromiso de ofrecer igualdad de oportunidades para todas las personas, valorando la autenticidad de cada individuo.