Mango is one of Europe's leading fashion groups, specializing in the design, manufacture, and marketing of clothing and accessories. Founded in Barcelona, the company has grown into a global powerhouse with a presence in over 115 markets and a workforce of more than 15,000 employees. It operates several lines including Woman, Man, Kids, Teen, and Home, blending Mediterranean style with contemporary fashion trends.

Mango is headquartered in the Barcelona metropolitan area, offering a highly international environment for professionals in design, logistics, technology, and corporate services. The company is a major employer for international talent in Spain, particularly at its 'Hangar' design center and corporate offices, where English is frequently used alongside Spanish. They offer various career paths ranging from retail management to digital transformation and ecommerce.

Founded in 1984 in Barcelona, Mango opened its first store on Passeig de Gràcia. It began international expansion in 1992 and was an early adopter of e-commerce, launching its online store in 2000.

For international professionals

Headquartered in the Barcelona metropolitan area, offering a Mediterranean lifestyle with global career opportunities.
Highly international workforce with over 100 nationalities represented at their corporate offices.
Strong focus on digital transformation and ecommerce, making it a hub for tech and data professionals in the fashion industry.
Provides internal training programs and opportunities for international mobility within their global retail network.

Assistant Store Manager Flagship Stores - Madrid

MANGO

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Mango, we inspire and unite through our passion for style and culture. We are present in more than 115 countries and our online presence extends to more than 110 countries. Our team is made up of people from 112 nationalities and is 78% women. In our team, we are proactive and dynamic, with communication skills, and we are always open to new challenges. We are a young and multicultural team; we love the good vibes we have and we work together to achieve results. We stay informed about trends and current events in the retail world.

We are looking for an

ASSISTANT STORE MANAGER FLAGSHIP STORES - MADRID

WHAT WILL YOUR DAY-TO-DAY AT MANGO BE LIKE?

Being an Assistant Store Manager in a Mango flagship store is not just a leadership position; it is a fundamental role in the representation and positioning of the brand.

As the person responsible for one of the most emblematic stores, you will be the primary ambassador of Mango's image, setting the standard in terms of customer service, quality of service, and the brand's style. Additionally, in this position, you will have the opportunity to connect closely with the District Manager and Country Manager teams, working together to implement commercial strategies, analyze store performance, and ensure that the shopping experience faithfully reflects Mango's values globally.

This collaboration will allow you to have a significant impact on the growth of the store and the achievement of objectives at both a local and regional level.

At Mango, we want to enhance your talent and skills, with the goal of having you become a future leader within the company. Join us and be part of this incredible experience!

WHAT DOES A STORE MANAGER DO AT MANGO?

Develop and implement sales strategies adapted to the store's needs, based on seasonality, fashion trends, and customer behavior.
Ensure an exceptional customer experience: Supervise that customer service is of high quality by addressing new needs and continuously improving the shopping experience.
Continuous sales training: Train the team to offer personalized advice to customers.
Selection and training: Recruit, hire, and train the sales team, ensuring that all members are well-versed in products, trends, and brand values.
Inspire and motivate the team to reach sales goals, creating a positive and productive work environment. Boost team morale through incentives, recognition, and constant support.
Organize work shifts and ensure the store is always well-staffed, especially during sales peaks.
Ensure that inventory levels are correct, manage product replenishment, and minimize the risk of out-of-stock or surplus stock.
Coordinate with merchandising teams to maintain an attractive presentation of products in the store, following brand guidelines and directives. Ensure the store is well-organized and products are displayed effectively.
Supervise the reception of products, ensuring they are managed efficiently and stored properly.
Supervise and analyze KPIs (key performance indicators), such as sales, profit margin, customer conversion, and inventory turnover. Make informed decisions based on data to improve store performance.

WHAT DO WE EXPECT FROM YOU?

We are looking for people passionate about fashion, who live and convey Mango's values and are capable of transmitting them with enthusiasm to the team, serving as an inspirational reference for both your team and the customers.

Communication and persuasion skills: Ability to connect with your team and customers, being a proactive person with own initiative and the ability to make decisions.
Customer orientation: You will be an empathetic, collaborative person with a great capacity for analysis and organization, focused on planning to achieve team goals.
Experience: You will have at least two years of experience as an Assistant Store Manager in fashion companies with high sales volumes.
Residency: You must reside in Madrid or be willing to relocate. Additionally, it will be fundamental that you have experience managing large and dynamic teams.

WHAT MAKES US SPECIAL?

Discount on all our lines (Woman, Man, Kids, Teen & Home)
Seasonal uniform
Social benefits and discounts
Constant development opportunities with varied challenges that generate on-the-job learning
Possibilities for growth into other positions within the Retail or Headquarter structure
You will be part of a leading company in the fashion sector, dynamic and with a close, inspiring, and ambitious work environment.

You got it?

We like you!

View original advert (Spanish)

En Mango inspiramos y unimos mediante nuestra pasión por el estilo y la cultura. Estamos en más de 115 países y nuestra presencia online se extiende a más de 110 países. Nuestro equipo está formado por personas de 112 nacionalidades y en un 78% por mujeres. En nuestro equipo somos proactivos y dinámicos, con habilidades comunicativas y siempre estamos abiertos a nuevos retos. Somos un equipo joven y multicultural, nos encanta el buen rollo que tenemos y trabajamos unidos para conseguir los resultados. Estamos informados de las tendencias y de la actualidad del mundo retail.

Buscamos un/a

ASSISTANT STORE MANAGER TIENDAS FLAGSHIP - MADRID

¿CÓMO SERÁ TU DÍA A DÍA EN MANGO?

Ser Assistant Store Manager en una tienda flagship de Mango no es solo una posición de liderazgo, es un papel fundamental en la representación y posicionamiento de la marca.

Como responsable de una de las tiendas más emblemáticas, serás el/la principal embajador/a de la imagen de Mango, marcando la pauta en términos de atención al cliente, calidad de servicio y el estilo de la marca. Además, en esta posición tendrás la oportunidad de conectar estrechamente con los equipos de District Manager y Country Manager, trabajando juntos para implementar estrategias comerciales, analizar el rendimiento de la tienda y garantizar que la experiencia de compra refleje fielmente los valores de Mango a nivel global.

Esta colaboración te permitirá tener un impacto significativo en el crecimiento de la tienda y en la consecución de objetivos tanto a nivel local como regional.

En Mango, queremos potenciar tu talento y tus habilidades, con el objetivo de que te conviertas en el/la líder del futuro dentro de la empresa. ¡Únete a nosotros y sé parte de esta increíble experiencia!

¿QUÉ HACE UN/A STORE MANAGER EN MANGO?

Desarrollar e implementar estrategias de ventas adaptadas a las necesidades de la tienda, basándose en la estacionalidad, las tendencias de moda y el comportamiento de los clientes.
Garantizar una experiencia de cliente excepcional: Supervisar que el servicio al cliente sea de alta calidad abordando nuevas necesidades y mejorando continuamente la experiencia de compra.
Formación continua en ventas: Capacitar al equipo para ofrecer asesoramiento personalizado a los clientes.
Selección y formación: Reclutar, contratar y formar al equipo de ventas, asegurando que todos los miembros conozcan bien los productos, las tendencias y los valores de la marca.
Inspirar y motivar al equipo para alcanzar los objetivos de ventas, creando un ambiente de trabajo positivo y productivo. Impulsar la moral del equipo mediante incentivos, reconocimiento y apoyo constante.
Organizar turnos de trabajo y asegurar que la tienda esté siempre bien atendida, especialmente durante los picos de ventas.
Asegurarse de que los niveles de inventario sean correctos, gestionar las reposiciones de productos y minimizar el riesgo de stock agotado o sobrante.
Coordinar con los equipos de merchandising para mantener una presentación atractiva de los productos en la tienda, siguiendo las pautas y directrices de la marca. Asegurarse de que la tienda esté bien organizada y los productos estén expuestos de manera efectiva.
Supervisar la recepción de productos, asegurando que se gestionen de manera eficiente y se almacenen adecuadamente.
Supervisar y analizar los KPIs (indicadores clave de rendimiento), como las ventas, el margen de beneficio, la conversión de clientes y la rotación de inventario. Tomar decisiones informadas basadas en los datos para mejorar el rendimiento de la tienda

¿QUÉ ESPERAMOS DE TÍ?

Buscamos personas apasionadas por la moda, que vivan y transmitan los valores de Mango y que sean capaces de transmitirlos con entusiasmo al equipo siendo un/a referente inspiracional tanto para tu equipo como para los/las clientes/as.

Habilidades de comunicación y persuasión: Capacidad para conectar con tu equipo y los clientes, siendo una persona proactiva con iniciativa propia y capacidad para tomar decisiones.
Orientación al cliente: Serás una persona empática, colaboradora y con gran capacidad de análisis y organización, enfocada en la planificación para alcanzar los objetivos del equipo.
Experiencia: Contarás con al menos dos años de experiencia como Assistant Store Manager en empresas de moda con gran volumen de ventas.
Residencia: Deberás residir en Madrid o estar dispuesto/a a trasladarte. Además, será fundamental que tengas experiencia en gestionar equipos numerosos y dinámicos.

¿QUÉ NOS HACE ESPECIALES?

Descuento en todas nuestras líneas (Woman, Man, Kids, Teen & Home)
Uniforme por temporada
Beneficios sociales y descuentos
Oportunidades de desarrollo constante con retos variados que generan aprendizaje en el puesto de trabajo
Posibilidades de crecimiento a otros puestos dentro de la estructura de Retail o de Headquarter
Formarás parte de una empresa líder en el sector de la moda, dinámica y con un ambiente de trabajo cercano, inspirador y ambicioso.

You got it?