ManpowerGroup is a global leader in workforce solutions, specializing in recruitment, staffing, and talent management across more than 75 countries. As a Fortune 500 company, it operates at a massive scale, connecting millions of job seekers with organizations in industries ranging from finance and IT to logistics and manufacturing.

In Spain, Manpower maintains a significant presence with a vast network of offices that serve as a key entry point for international professionals. The company frequently manages high-volume recruitment for multilingual shared service centers and multinational clients, offering a wide array of roles that often include language premiums and support for those navigating the Spanish job market for the first time.

Founded in 1948 in Milwaukee, Wisconsin, ManpowerGroup began as a niche staffing agency before expanding globally in the 1950s. It has since grown into one of the world's largest HR and recruitment firms, listed on the NYSE.

For international professionals

Frequently recruits for multilingual roles requiring English, Portuguese, French, or German.
Offers a wide range of positions in banking, logistics, and administration suitable for various experience levels.
Provides opportunities in both major cities like Madrid and Barcelona and smaller industrial hubs across Spain.
Acts as a primary staffing partner for major global brands like Amazon and GXO operating within Spain.

Customer Service (M/F/X) Retention Service - With Catalan and/or Valencian

Manpower España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Customer Service (M/F/X) Retention Service - With Catalan and/o Valencian

At Manpower, we are looking for Customer Service Teleoperators to join an important health policy retention project within a large technology company.

If you are customer-oriented, have commercial skills, and a fluent level of Catalan, we want to meet you!

What do we offer?
Training start date: 08/03.
Paid training from day one.
Initial training of approximately 15 business days, Monday to Friday from 9:00 AM to 3:00 PM (30 hours per week).
During the first few days of joining the service, the training schedule will be maintained. Subsequently, you will move to your regular 36-hour weekly workday, in a continuous or split shift, via a hybrid system depending on the needs of the service and the interest of the candidate.
Possibility of joining a stable workforce in a large technology company.
Initially, it will have a duration of 3 months.
Full-time salary: 17,092 gross per year.
The salary will be adjusted to the hours worked.

What will your functions be?
Receiving calls for personalized customer service and advice.
Identifying the needs of each customer.
Marketing and selling health products.
Resolving inquiries from current and potential customers.
Comprehensive management of insured requests using the company's own tools.
Negotiation, loyalty, and customer retention.

What are we looking for?

Essential requirements:

Fluent Catalan, with the ability to maintain conversations.
Minimum education of an Intermediate Vocational Training degree or High School diploma.
Excellent communication skills.
Negotiation capacity and customer orientation.
Stress tolerance and ability to work towards objectives.

The following will be very positively valued:

Previous experience in high-volume Call Center platforms.
Commercial profile with experience in insurance policy retention and/or debt collection.

If you are looking for an opportunity to develop your career in a dynamic environment, with paid training and real possibilities for stability, apply and become part of this project with Manpower!

View original advert (Spanish)

Atención al cliente (H/M/X) Servicio retención - Con catalán y/o valenciano

En Manpower estamos buscando Teleoperadores/as de Atención al Cliente para incorporarse a un importante proyecto de retención de pólizas de Salud dentro de una gran compañia tecnolofica.

Si tienes orientación al cliente, habilidades comerciales y un nivel fluido de catalán, ¡queremos conocerte!

¿Qué te ofrecemos?
Inicio de la formación: 03/08.
Formación remunerada desde el primer día.
Formación inicial de aproximadamente 15 días hábiles, en horario de lunes a viernes de 9:00 a 15:00 h (30 horas semanales).
Durante los primeros días de incorporación al servicio se mantendrá el horario de formación. Posteriormente, pasarás a realizar tu jornada habitual de 36 horas semanales, en horario intensivo o partido, mediante un sistema híbrido en función de las necesidades del servicio y el interés de la persona candidata.
Posibilidad de incorporación a una plantilla estable en una gran compañía tecnológica.
A priori tendrá una duración de 3 meses.
Salario por jornada completa: 17.092 brutos anuales.
Se adaptará el salario a las horas trabajadas.

¿Cuáles serán tus funciones?
Recepción de llamadas para la atención y el asesoramiento personalizado a clientes.
Identificación de las necesidades de cada cliente.
Comercialización y venta de productos de salud.
Resolución de consultas de clientes actuales y potenciales.
Gestión integral de las solicitudes de los asegurados mediante las herramientas propias de la compañía.
Negociación, fidelización y retención de clientes.

¿Qué buscamos?

Requisitos imprescindibles:

Catalán fluido, con capacidad para mantener conversaciones.
Formación mínima de FP de Grado Medio o Bachillerato.
Excelentes habilidades de comunicación.
Capacidad de negociación y orientación al cliente.
Tolerancia al estrés y capacidad para trabajar por objetivos.

Se valorará muy positivamente:

Experiencia previa en plataformas de Call Center de alto volumen.
Perfil comercial con experiencia en retención de pólizas de seguros y/o recobro.

Si buscas una oportunidad para desarrollar tu carrera en un entorno dinámico, con formación remunerada y posibilidades reales de estabilidad, ¡inscríbete y forma parte de este proyecto con Manpower!