ManpowerGroup is a global leader in workforce solutions, specializing in recruitment, staffing, and talent management across more than 75 countries. As a Fortune 500 company, it operates at a massive scale, connecting millions of job seekers with organizations in industries ranging from finance and IT to logistics and manufacturing.

In Spain, Manpower maintains a significant presence with a vast network of offices that serve as a key entry point for international professionals. The company frequently manages high-volume recruitment for multilingual shared service centers and multinational clients, offering a wide array of roles that often include language premiums and support for those navigating the Spanish job market for the first time.

Founded in 1948 in Milwaukee, Wisconsin, ManpowerGroup began as a niche staffing agency before expanding globally in the 1950s. It has since grown into one of the world's largest HR and recruitment firms, listed on the NYSE.

For international professionals

Frequently recruits for multilingual roles requiring English, Portuguese, French, or German.
Offers a wide range of positions in banking, logistics, and administration suitable for various experience levels.
Provides opportunities in both major cities like Madrid and Barcelona and smaller industrial hubs across Spain.
Acts as a primary staffing partner for major global brands like Amazon and GXO operating within Spain.

ING Bank Branch Manager - PERMANENT - In Alicante (M/F/X)

Manpower España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you an expert in the Commercial area of the Banking Sector? Are you interested in a Full-Time position that offers professional development opportunities? 🚀

At Manpower Business Professional, we are selecting, for an important company in the banking sector in Spain, a Branch Manager for ING Bank - PERMANENT - In Alicante (M/F/X)

The responsibility of this team is to ensure the optimal functioning of the branch, in line with the bank's and the channel's strategy, turning it into a key point of contact in the relationship with our customers.✨

In your day-to-day:

1. As Branch Manager, you will be responsible for the team's performance, ensuring the optimal operation of the office in accordance with the bank's strategy:

2. Guarantee and supervise the achievement of the branch's commercial objectives: KPIs, planning of commercial actions and call monitoring, and promoting customer flow to the branch.

3. Responsible for meeting Customer Experience objectives and all regulatory requirements to contribute to the bank's security, establishing and implementing action plans to achieve these objectives according to the channel's parameters.

4. Manage and evaluate the development and performance of the branch staff, with the aim of maintaining high standards of engagement and individual contribution across the team. Organize the optimal allocation of office resources (staff, equipment, etc.) to ensure adequate customer service.

5. Keep managers and other departments informed about relevant branch activities, acting as the voice of both customers and teams within the bank. Likewise, inform the team about the overall strategy of the bank and the channel to ensure a bidirectional flow of relevant information.

6. Supervise the general state of the branch (facilities, work equipment, etc.), compliance with applicable procedures and regulations, to ensure smooth operations and project an impeccable image to customers.

Requirements:

Bachelor's Degree/Diploma/Module (Law, Economics, Business Administration)
Official MIFID+ LCCI and INSURANCE certification
Minimum of 2 years of experience in customer service in the banking sector and 6 months providing financial advisory services (legal requirement).
Experience in team management will be valued
Excellent communicator, dynamic, versatile, and decisive
Skills in people management, sales techniques, banking operations, and financial products.

We offer you

Permanent Full-Time Contract. Contract directly with the client.
Working hours: Mon-Thu 9 to 18 (with one hour for lunch) and Fri from 8 to 15
Salary: Competitive + Benefits
Work Center: Alicante 🏙️

If you are someone eager to join a dynamic team to continue growing in this area... You are the Talent we are looking for! 💼✨

View original advert (Spanish)

Responsable de Sucursal del Banco ING- INDEFINIDO- En Alicante (H/M/X)

¿Eres experto/a en el área Comercial del Sector Banca? ¿Estás interesado/a en una posición a Jornada Completa y te ofrezca la oportunidad de desarrollo profesional. 🚀

Desde Manpower Business Professional seleccionamos, para una importante empresa del sector bancario en España, Responsable de Sucursal del Banco ING- INDEFINIDO- En Alicante (H/M/X)

La responsabilidad de este equipo es garantizar el funcionamiento óptimo de la sucursal, en línea con la estrategia del banco y del canal, convirtiéndola en un punto de contacto clave en la relación con nuestros clientes.✨

En tu día a día:

1. Como Gerente de Sucursal, serás responsable del rendimiento del equipo, asegurando el funcionamiento óptimo de la oficina de acuerdo con la estrategia del banco:

2. Garantizar y supervisar el logro de los objetivos comerciales de la sucursal: KPI, planificación de acciones comerciales y seguimiento de llamadas, y fomento del flujo de clientes a la sucursal.

3. Responsable de cumplir con los objetivos de Experiencia del Cliente y todos los requisitos regulatorios para contribuir a la seguridad del banco, estableciendo e implementando planes de acción para lograr estos objetivos de acuerdo con los parámetros del canal.

4. Gestionar y evaluar el desarrollo y el rendimiento del personal de la sucursal, con el objetivo de mantener altos estándares de compromiso y contribución individual en todo el equipo. Organiza la asignación óptima de recursos de oficina (personal, equipo, etc.) para garantizar un servicio al cliente adecuado.

5. Mantener informados a los gerentes y otros departamentos sobre las actividades relevantes de la sucursal, actuando como la voz tanto de los clientes como de los equipos dentro del banco. Asimismo, informa al equipo sobre la estrategia general del banco y del canal para asegurar un flujo bidireccional de información relevante.

6. Supervisar el estado general de la sucursal (instalaciones, equipo de trabajo, etc.), el cumplimiento de los procedimientos y las regulaciones aplicables, para garantizar operaciones fluidas y proyectar una imagen impecable a los clientes.

Requisitos:

Licenciado/Grado/Diplomado/Módulo/ (Derecho, Economía, ADE)
Certificación oficial MIFID+ LCCI y SEGUROS
Mínimo de 2 años de experiencia en atención al cliente en el sector bancario y 6 meses prestando servicios de asesoramiento financiero (requisito legal).
Se valorará la experiencia en gestión de equipos
Excelente comunicador, dinámico, versátil y resolutivo
Habilidades en gestión de personas, técnicas de venta, operaciones bancarias y productos financieros.

Te ofrecemos

Contrato Indefinido a Jornada Completa. Contrato directamente con el cliente.
Horario de trabajo: L-J 9 a 18 (con una hora comer) y V de 8 a 15
Salario: Competitivo + Beneficios
Centro de Trabajo: Alicante 🏙️

Si eres una persona con ganas de incorporarte a un equipo dinámico para seguir creciendo en esta área... ¡Eres el Talento que estamos buscando! 💼✨