Mapfre is a global insurance multinational and the leading insurer in the Spanish market, operating across five continents with a presence in over 40 countries. As a benchmark in the industry, the company provides a comprehensive range of insurance, reinsurance, and financial services, employing over 30,000 people globally and serving millions of customers.

Headquartered in Madrid, Mapfre offers a stable and traditional corporate environment with a strong emphasis on digital transformation. For international professionals, the company is particularly relevant for its growing tech and data hubs in Spain, which focus on Cloud computing, Artificial Intelligence, and Cybersecurity, though a high level of Spanish proficiency is generally expected for most positions.

Founded in 1933 as a mutual insurance company for rural estate owners in Spain, Mapfre expanded throughout the 20th century to become a diversified global financial group. It completed its demutualization process in 2006, leading to its current structure as a listed multinational corporation.

For international professionals

Largest Spanish insurance company with a massive global footprint and headquarters in Madrid.
Offers diverse career paths in technical fields such as Data Science, Cloud Operations, and AI Strategy.
Provides a robust benefits package including private health insurance, life insurance, and pension schemes.
Maintains a strong commitment to internal mobility and long-term professional development for its employees.
While the corporate language is Spanish, its global operations provide a multicultural environment for international hires.

Supplier Technician - Video Assistance Sevilla

Mapfre

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

SUPPLIER TECHNICIAN - VIDEO ASSISTANCE SEVILLA - MAPFRE ESPAÑA

Temporary vacancy

Location: C/ Leonardo da Vinci, nº 20 CP: 41092 Sevilla (La Cartuja)

Flexible schedule

REQUIREMENTS:

Technical Architecture or Industrial Technical Engineering, or Vocational Training (FP) in civil works, plumbing, or electrical installations.
Knowledge in the field of building and rehabilitation.
Knowledge of comprehensive renovations of homes and commercial premises.
Knowledge of all types of installations: plumbing, water drainage, electricity, fire detection and control, etc. Exhaustive knowledge of the first two is essential.
Knowledge of prices for different work units related to the above points, as well as materials related to said work units.
Computer skills in Excel, Word, and PowerPoint.
The candidate must be very agile, communicative, decisive, and have the ability to work in a team.

FUNCTIONS:

Review and resolution of incidents generated during repairs. Contact with repairers and clients.
Resolution of technical doubts and policy coverage issues with repairers.
Review of repair budgets.
Review of the correct application of rates agreed upon with suppliers.
Coordination of repairs.
Escalation to the territorial TSR for situations requiring a site visit to resolve the aforementioned cases.

View original advert (Spanish)

TÉCNICO/A DE PROVEEDORES VIDEO-ATENCIÓN SEVILLA - MAPFRE ESPAÑA

Vacante temporal

Ubicación: C/ Leonardo da Vinci, nº 20 CP: 41092 Sevilla (La Cartuja)

Horario flexible

REQUISITOS:

Arquitectura técnica o Ingeniería técnica industrial, o FP de obra civil, o instalaciones fontanería, electricidad.
Conocimientos en el ámbito de la edificación y la rehabilitación.
Conocimientos en reformas integrales de viviendas y locales comerciales.
Conocimientos de todo tipo de instalaciones: fontanería, evacuación de aguas, electricidad, detección y control de incendios, etc. Siendo imprescindible el conocimiento de manera exhaustiva de las dos primeras.
Conocimiento de precios de diferentes unidades de obra relacionadas con los puntos anteriores así como de materiales relacionados con dichas unidades de obra.
Conocimientos informáticos de Excel, Word y PowerPoint.
Se requiere persona muy ágil, comunicativa, resolutiva y con capacidad de trabajo en equipo.

FUNCIONES:

Revisión y resolución de incidencias generadas en las reparaciones. Contacto con reparadores y clientes.
Resolución de dudas técnicas y de coberturas de pólizas con reparadores.
Revisión de presupuestos de reparaciones.
Revisión de la correcta aplicación de tarifas acordadas con proveedores.
Coordinación de reparaciones.
Desviación a TSR territorial de aquellas situaciones que requieran visita en el riesgo para resolución de los casos anteriores.