Marlex is a prominent Spanish human resources and recruitment firm specializing in temporary staffing, permanent placement, and HR consultancy. With over 25 years of experience, the company operates a network of more than 60 offices across Spain, serving diverse sectors including industrial, logistics, and administrative services.

Headquartered in Catalonia, Marlex has a deep-rooted presence in the Spanish labor market, particularly in the Mediterranean and northern regions. For international professionals, Marlex serves as a gateway to the Spanish job market, frequently recruiting for roles requiring multilingual skills in logistics, export, and back-office operations.

Founded in 1996 in Vic (Barcelona), Marlex began as a local staffing agency and has grown into one of the top HR firms in Spain. It has expanded its service portfolio to include executive search and specialized consulting.

For international professionals

Operates more than 60 physical offices throughout Spain, providing local support in various regions.
Specializes in a wide range of sectors, from industrial and logistics to specialized administrative and financial roles.
Frequently recruits for positions requiring language skills beyond Spanish, such as English or French, for international trade roles.
Offers both temporary and permanent contract opportunities, which can be a starting point for professionals entering the Spanish market.

Call Center Agent

Marlex Staffing

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

We are looking to hire a Call Center Agent for the Contact Center department, with the aim of strengthening the team due to an increase in production. The selected person will be the point of contact for customers, providing professional, efficient, and high-quality service to resolve inquiries and incidents.

Main functions:

Management of inbound and outbound calls.
Follow-up and resolution of incidents until closure.
Attention and management of customer emails.
Customer support and service ensuring a satisfactory experience.

Requirements:

Minimum 1 year of experience in a Call Center, customer service, or positions with a high volume of calls.
Commercial experience is a plus.
Knowledge of the pharmaceutical sector is a plus.
Knowledge and experience with ERPs.
Intermediate level of Office.
Good command of IT tools and writing skills.

Competencies:

Active listening and communication skills.
Empathy and customer orientation.
Adaptability and negotiation skills.
Teamwork.
Problem solving.

Conditions:

Temporary contract.
Salary according to the collective agreement.
On-site modality in Barcelona - Sant Martí
Schedule:
- Monday to Thursday from 9:30 AM to 2:00 PM and from 4:30 PM to 7:30 PM.
- Friday from 9:30 AM to 2:00 PM.

View original advert (Spanish)

Buscamos incorporar a un/a teleoperador/a para el departamento de Contact Center, con el objetivo de reforzar el equipo debido al aumento de producción. La persona seleccionada será el punto de contacto con los clientes, ofreciendo una atención profesional, eficiente y de calidad para resolver consultas e incidencias.

Funciones principales:

Gestión de llamadas entrantes y salientes.
Seguimiento y resolución de incidencias hasta su cierre.
Atención y gestión del correo electrónico de clientes.
Soporte y atención al cliente garantizando una experiencia satisfactoria.

Requisitos:

Experiencia mínima de 1 año en Call Center, atención al cliente o posiciones con alto volumen de llamadas.
Valorable experiencia comercial.
Valorable conocimiento del sector farmacéutico.
Conocimientos y experiencia con ERP's.
Nivel medio de Office.
Buen manejo de herramientas informáticas y habilidades de redacción.

Competencias:

Escucha activa y habilidades comunicativas.
Empatía y orientación al cliente.
Capacidad de adaptación y negociación.
Trabajo en equipo.
Resolución de problemas.

Condiciones:

Contrato temporal .
Salario según convenio.
Modalidad presencial en Barcelona - Sant Martí
Horario:
- Lunes a jueves de 9:30h a 14:00h y de 16:30h a 19:30h.
- Viernes de 9:30h a 14:00h.