Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain, operating over 380 hotels across more than 40 countries. Founded in 1956, the company manages a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE, catering to both luxury and mid-scale leisure and business segments.

Headquartered in Palma de Mallorca, the company maintains a massive footprint across mainland Spain and the Balearic and Canary Islands. For international professionals, Meliá offers a multicultural work environment and significant opportunities for global mobility, making it a prime destination for those seeking careers in hospitality management, guest experiences, and corporate operations.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It grew rapidly through the decades to become a global hospitality giant and was the first Spanish hotel company to go public in 1996.

For international professionals

Global leader in the leisure hotel segment with properties in over 40 countries.
Offers extensive internal mobility programs allowing employees to transfer between international locations.
Provides a wide range of roles from specialized luxury guest services to corporate functions in HR, marketing, and finance.
Headquartered in Palma de Mallorca, offering significant career opportunities in the Balearic Islands.
Listed on the IBEX 35, reflecting its status as a major pillar of the Spanish economy.

Receptionist - INNSiDE Ibiza (San Antonio)

Melia Hotels International

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

"The world is yours with Meliá"

Discover a path without limits at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

Discover some of the benefits we offer:

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Mission: Carry out the daily operations of the department, committing to achieving excellence in customer satisfaction. Work together with the team to meet and exceed customer service expectations.

Functions:

Efficiently handle all reception administrative tasks, ensuring the accuracy of guest accounts and the correct billing/charging of guest credit cards, following local regulations regarding charging limits.
Handle all customer complaints in a professional, personal, and empathetic manner.
Support the pricing strategy established by the Revenue team. Maximize hotel sales and revenue through the promotion of Upselling/Cross-selling.
Ensure that customers receive a fast and efficient check-in and check-out. If applicable, be knowledgeable about the digital check-in process to assist the guest accordingly.
Attend to customer incidents, communicating the actions taken to the supervisor. Escalate the incident to the supervisor if a solution cannot be provided.

Requirements:

Minimum 1 year of experience in customer service.
Advanced English, both spoken and written.
Knowledge of OPERA is valued.
University degree or vocational training in Tourism, hotel management, or similar is valued.
Customer service and complaint handling skills.
Effective communication.
Service vocation.

At Meliá, we are all VIPs

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in the Human Resources policies. Likewise, we care about the dissemination among all staff of a corporate culture committed to effective equality and awareness of the need to act jointly and globally.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we advocate for the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the page "Protect your application".

If you want to be "Very Inspiring People", follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

"El mundo es tuyo con Meliá"

Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global.

Descubre algunos de los beneficios que ofrecemos:

My MeliáRewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.

My MeliáBenefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.

Misión: Cumplir con la operativa diaria del departamento, comprometiéndose a lograr la excelencia en la satisfacción del cliente. Trabajar juntamente con el equipo para cumplir y superar las expectativas de servicio de los clientes.

Funciones:

Manejar eficientemente todas las tareas administrativas de la recepción, asegurando la precisión de las cuentas de los huéspedes y la facturación/cobro correcto de las tarjetas de crédito de los huéspedes, siguiendo la normativa local en materia de límites de cobro.
Manejar todas las quejas de los clientes de manera profesional, personal y empática
Apoyar la estrategia de tarifas establecida por el equipo de Revenue. Maximizar las ventas y los ingresos del hotel mediante la promoción de Upselling/Crosselling
Asegurarse de que los clientes reciban un check-in y check-out rápido y eficiente. Si aplica, ser conocedor del proceso de check-In digital para atender al huésped según el mismo.
Atender las incidencias de clientes, comunicando las acciones tomadas a su responsable. Escalar la incidencia a su responsable en caso de no poder dar una solución.

Requisitos:

Experiencia mínima de 1 año en atención al cliente.
Inglés avanzado tanto hablado como escrito.
Conocimiento en OPERA valorable.
Titulación universitaria o formación profesional en Turismo, gestión hotelera, o similar valorable.
Habilidades en atención al cliente y manejo de quejas.
Comunicación efectiva.
Vocación de servicio.

En Meliá todos somos VIP

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.

Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".

Si quieres ser "Very Inspiring People", síguenos en:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR