Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain. Founded in 1956, the company operates over 380 hotels in more than 40 countries under a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE. As a major player in the global hospitality industry and a member of the IBEX 35, it is recognized for its leadership in both leisure and business travel segments.

Headquartered in Palma de Mallorca, Meliá maintains an extensive presence across Spain, with properties in nearly every major city and tourist destination. For international professionals, the company offers a wide range of career paths from corporate roles in IT, finance, and marketing to operational positions in luxury hospitality. Meliá is particularly relevant for international hires due to its multilingual work environment and its commitment to internal mobility across its global network.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It expanded rapidly across Spain and internationally, becoming a publicly traded company on the IBEX 35 in 1996.

For international professionals

Global leader in the resort sector with a presence in over 40 countries.
Headquartered in Palma de Mallorca, offering significant corporate and administrative opportunities in the Balearic Islands.
Extensive portfolio of brands ranging from mid-scale to ultra-luxury, catering to diverse professional backgrounds.
Strong emphasis on internal mobility and international career development programs for employees.
Regularly recruits for multilingual roles in guest experience, hotel management, and corporate services.

Concierge- ME Ibiza (S'Argamassa)

Meliá Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

"The world is yours with Meliá"

Discover a path without limits at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

Discover some of the benefits we offer:

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Mission: The Concierge, as an expert prescriber and authentic ambassador of the destination, is responsible for receiving and managing customer requests, always providing them with unique and personalized services and products and committing to achieving excellence in customer satisfaction.
Main Responsibility:

Comply with the destination experience strategy, offering customers unique services and products aligned with their preferences.
Efficiently manage all guest requests, applying upselling and cross-selling techniques to optimize the hotel's extra revenue, committing to achieving total guest satisfaction.
Ensure the customer experience by personalizing their stay, anticipating their needs, and exceeding their expectations.
Manage customer incidents following established protocols.
Comply with the attributes, standards, and manuals applicable to their department.
Efficiently use the different customer experience management tools, as well as knowing the Voice of the Customer results, complying with the established improvement plans.
Comply with the Sensory Architecture established for their area.
Place material orders following the marked product guidelines for the best optimization of economic resources.

What are we looking for?

Education in Tourism, PR, or similar.
High customer orientation and teamwork skills.
High level of English is essential; a second language is valued.
Proactive, dynamic person with a high vocation for service.
Knowledge of hotel management tools.
Excellent knowledge of the destination.
Proficiency in the Office suite.
Knowledge of hotel operations.
Vocation for service and high orientation toward the luxury segment.
Ability to work in a team.
Analytical capacity.
Proactivity and innovation.
Excellent communication skills.
Problem solver.
Attention to detail.
1 year in a similar position within the hospitality industry.

At Meliá, we are all VIPs

At Meliá Hotels International, we promote equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in the Human Resources policies. Likewise, we care about spreading a corporate culture committed to effective equality throughout the entire workforce and raising awareness of the need to act jointly and globally.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we bet on the sustainable growth of our sector through a great, socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make it possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the "Protect your application" page.

If you want to be "Very Inspiring People", follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

"El mundo es tuyo con Meliá"

Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global.

Descubre algunos de los beneficios que ofrecemos:

My MeliáRewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.

My MeliáBenefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.

Misión: El Concierge, como experto prescriptor y auténtico embajador del destino, se encarga de recibir y gestionar las solicitudes de los clientes, proporcionándoles siempre servicios y productos únicos y personalizados y comprometiéndose a lograr la excelencia en la satisfacción del cliente.
Responsabilidad principal:

Cumplir con la estrategia de experiencias en el destino, ofreciendo a los clientes servicios y productos únicos y acordes a sus preferencias.
Gestionar de manera eficiente todas las peticiones de los huéspedes, aplicando técnicas de upselling y crosselling para optimizar los ingresos extras del hotel, comprometiéndose a lograr la satisfacción total del mismo.
Velar por la experiencia del cliente, personalizando su estancia, anticipándose a sus necesidades y superando sus expectativas.
Gestionar las incidencias de clientes, siguiendo los protocolos establecidos.
Cumplir con los atributos, estándares y manuales que aplican en su departamento.
Usar de manera eficiente las diferentes herramientas de gestión de la experiencia del cliente, así como conocer los resultados de la Voz del Cliente, cumpliendo con los de planes de mejora establecidos.
Cumplir con la Arquitectura Sensorial establecida para su área.
Realizar los pedidos de material, siguiendo las pautas de producto marcadas, para la mejor optimización de los recursos económicos.

¿Qué buscamos?

Formación en Turismo, RRPP o Similar.
Alta orientación al cliente y trabajo en equipo
Imprescindible nivel alto de inglés y se valora un segundo idioma
Persona proactiva, dinámica y con alta vocación de servicio
Conocimientos de herramientas de gestión hotelera.
Excelente conocimiento sobre el destino.
Manejo del paquete Office.
Conocimiento de operativa hotelera.
Vocación de servicio y alta orientación al segmento lujo.
Capacidad para trabajar en equipo.
Capacidad analítica.
Proactividad e innovación.
Excelentes habilidades de comunicación.
Solucionador de problemas.
Atención al detalle.
1 año en una posición similar en la industria de la hospitalidad.

En Meliá todos somos VIP

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.

Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".

Si quieres ser "Very Inspiring People", síguenos en:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR