Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain. Founded in 1956, the company operates over 380 hotels in more than 40 countries under a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE. As a major player in the global hospitality industry and a member of the IBEX 35, it is recognized for its leadership in both leisure and business travel segments.

Headquartered in Palma de Mallorca, Meliá maintains an extensive presence across Spain, with properties in nearly every major city and tourist destination. For international professionals, the company offers a wide range of career paths from corporate roles in IT, finance, and marketing to operational positions in luxury hospitality. Meliá is particularly relevant for international hires due to its multilingual work environment and its commitment to internal mobility across its global network.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It expanded rapidly across Spain and internationally, becoming a publicly traded company on the IBEX 35 in 1996.

For international professionals

Global leader in the resort sector with a presence in over 40 countries.
Headquartered in Palma de Mallorca, offering significant corporate and administrative opportunities in the Balearic Islands.
Extensive portfolio of brands ranging from mid-scale to ultra-luxury, catering to diverse professional backgrounds.
Strong emphasis on internal mobility and international career development programs for employees.
Regularly recruits for multilingual roles in guest experience, hotel management, and corporate services.

Groups Concierge - Torre Melina A Gran Melia

Meliá Hotels

This job was originally posted in Spanish and automatically translated to English.

Requirements

Minimum 1 year of experience
Education related to Hotel Administration or similar
Proficiency in Microsoft Office suite
Communication and influence
Service orientation
Advanced Spanish and English.

Benefits

Discover some of the benefits we offer:

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Job Description

"The world is yours with Meliá"

Discover a path without limits at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

Discover some of the benefits we offer:

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Melià Hotels international is looking for a Groups Concierge to join our team at Torre Melina Gran Melià Hotel. We are looking for a passionate candidate with good interpersonal and organizational skills who believes they have a propensity for customer relations.
MISSION:
During the group's stay and especially in the operation of events, act as a liaison between the Groups & Events Coordinator and the meeting planner, ensuring that all group needs and requests are properly attended to and that the development of events is as planned.
What will be your main functions?

Know the events that take place daily in the hotel (schedules, rooms, contact, etc.), confirming these with the client before the start of the events. Inform the Events Coordinator and any affected departments of any changes that occur.

Ensure the correct maintenance and condition of the spaces where the group/events will take place, as well as the contracted F&B services before and after the event.

Review all group summaries and service orders, anticipating any opportunity that may arise.

Carry out the creation of minutes and other indicative materials for the event, as well as guest lists, distributing them appropriately.

Resolve and follow up on any incident that may occur with the groups, documenting these daily to analyze which are the most repetitive and establish an appropriate solution.

Accompany guests to the corresponding spaces and be present whenever there are events.

Carry out the tracking of materials and boxes that the hotel receives for groups/events, as well as handle the necessary shipments at the end of the events.

Maintain the ballroom area and the common areas of the hotel.

Ensure the turning on/off of hotel areas and lights with the maintenance team.

Support Group Coordinators with Leisure groups of a maximum of 10 rooms.

Execute the delivery of the corresponding rooms to the meeting planners or group leaders and ensure the return of the keys.

Attend pre-conference meetings, introducing yourself to the client and briefly explaining your functions in the hotel.

Inform the corresponding department about any additional charges that have occurred as a result of any modification made by the meeting planner.

Send the daily BEO report and Instructions, as well as the daily for the following day.

Where applicable, drive the cart during operational visits to the resort/hotel.

What are we looking for?

Minimum 1 year of experience
Education related to Hotel Administration or similar
Proficiency in Microsoft Office suite
Communication and influence
Service orientation
Advanced Spanish and English.

At Meliá, we are all VIPs

At Meliá Hotels International, we promote equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in the Human Resources policies. Likewise, we care about the dissemination of a corporate culture committed to effective equality and awareness of the need to act jointly and globally among all staff.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our workers is fundamental to our success as a global company.

Furthermore, we bet on the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make it possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the "Protect your candidacy" page.

If you want to be "Very Inspiring People", follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

"El mundo es tuyo con Meliá"

Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global.

Descubre algunos de los beneficios que ofrecemos:

My MeliáRewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.

My MeliáBenefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.

Melià Hotels international está buscando un/una Groups Concierge para unirse a nuestro equipo en Torre Melina Gran Melià Hotel.Estamos buscando un candidat@ apasionad@ que tenga buenas habilidades interpersonales y organizativas y crea que tiene la propensión a las relaciones con los clientes.
MISIÓN:
Durante la estancia del grupo y especialmente en la operativa de los eventos actúa como enlace entre el Groups & Events Coordinator y el meeting planner asegurándose que todas las necesidades y peticiones del grupo son atendidas apropiadamente y que el desarrollo de los eventos es tal y como se ha planificado.
¿Cuáles serán tus principales funciones?

Conocer los eventos que a diario se desarrollan en el hotel (horarios, salones, contacto, etc..) confirmando estos con el cliente antes del comienzo de los eventos. Informa de cualquier cambio que se produzca al Coordinador de Eventos y a aquellos departamentos que se vean afectados.

Asegurar el correcto mantenimiento y estado de los espacios donde el grupo/eventos tendrán lugar así como los servicios de F&B contratados antes y después del evento.

Revisar todas los resúmenes de grupos y las órdenes de servicio anticipando cualquier oportunidad que pueda presentarse.

Llevar a cabo la realización de minutas y resto de materiales idicativos el evento así como listado de invitados distribuyéndolos apropiadamente.

Resolver y hacer el seguimiento de cualquier incidente que pueda producirse con el grupos, documentando estos a diario para así poder analizar cuales son las más repetitivos y poder establecer una solución adecuada.

Acompañar a los invitados a los espacios correspondientes y estará presente siempre que haya eventos.

Llevar a cabo el seguimiento de los materiales y cajas que el hotel reciba para los grupos/eventos así como ocupararse de los envíos necesarios al final de los eventos.

Mantener el área de salones y las áreas comunes del hotel.

Asegurar el encendido/apagado de áreas y luces del hotel con el equipo de mantenimiento.

Apoyar a los Coordinadores de grupos con grupos Leisure de máximo 10 habitaciones.

Ejecutar la entraga de los salones correspondientes a los meeting planners o responsables del grupo y asegurarse de devolución de las llaves.

Asistir a las reuniones de pre-conferencias, presentándose al cliente y explicando brevemente sus funciones en el hotel.

Informar al departamento correspondiente sobre cualquier cargo adicional que se haya producido como consecuencia de alguna modificación hecha por el meeting planner.

Enviar diariamente el reporte de BEO's e Instructivos y el daily del día siguiente.

Donde aplique, conducir/manejar el carrito durante visitas operativas al resort/hotel.

¿Qué buscamos?