NTT DATA is a top-tier global IT services provider and part of the NTT Group, headquartered in Tokyo. The company offers a wide range of services including business and IT consulting, system integration, and managed services to clients across various industries such as banking, insurance, telecommunications, and the public sector. With a workforce of over 190,000 employees worldwide, it is one of the largest technology consulting firms globally.

In Spain, NTT DATA has a massive footprint, largely built upon the acquisition of the Spanish multinational Everis. The company maintains a significant presence across the country with offices in major cities like Madrid, Barcelona, Seville, and Alicante. For international professionals, NTT DATA Spain offers a multicultural environment, extensive training programs through its corporate university, and opportunities to work on large-scale digital transformation projects using cutting-edge technologies like AI, Cloud, and Big Data.

Founded in 1988 as a subsidiary of Nippon Telegraph and Telephone, NTT DATA grew into a global IT powerhouse. In 2014, it acquired the Spanish consulting firm Everis, which was fully rebranded to NTT DATA in 2021 to unify its global operations.

For international professionals

One of the largest tech employers in Spain with a diverse range of roles in Cloud, AI, and Software Engineering.
Offers a multicultural work environment with projects often spanning across Europe and Latin America.
Strong focus on professional development through the NTT DATA University and continuous learning programs.
Maintains a widespread geographic presence in Spain, including offices in Madrid, Barcelona, Seville, and the Canary Islands.
Provides opportunities for internal mobility and career progression within a global corporate structure.

Telephone Customer Service Coordinator - Energy Sector

NTT DATA

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

NTT DATA BPO is a company belonging to the NTT DATA group, which provides business process outsourcing services.

We are the sixth largest IT services company in the world, which allows us to provide business solutions, strategy, development and maintenance of technological applications, and outsourcing in various areas. We work with major clients in the telecommunications, financial entities, industry, utilities, energy, public administration, and healthcare sectors.

We are one of the few companies in Spain with the highest standards of excellence in the conditions we offer our employees; for this reason, we have been certified as a Top Employer from 2016 to the present. We bet on our employees and believe above all in people and their comprehensive development, therefore we promote a context of responsible freedom that translates into high professional performance.

We are looking for a Telephone Customer Service Coordinator in the energy sector, with a results-oriented approach, analytical capacity, and a passion for continuous improvement.

Your functions will be:

You will lead the team, managing planning, shifts, vacations, and sizing according to skills and service objectives.
You will analyze activity, monitoring KPIs, volumes, and service levels to ensure the fulfillment of objectives.
You will drive quality, defining and executing action plans that improve the customer experience.
You will optimize processes, participating in the definition and implementation of operational and efficiency improvements.
You will support the team, facilitating training, the integration of new hires, and continuous development.
You will collaborate with other areas and the client, participating in follow-up meetings and guaranteeing effective and results-oriented communication.

What are we looking for?

Degree/Bachelor's in Business Administration, Economics, or similar.
1 year of experience in coordination.
2 years of experience in the energy sector.
Upper-intermediate proficiency in Excel.
Upper-intermediate proficiency in the Office suite.

What can we offer you?

Permanent Contract.
Hybrid Model.
Working Day: Monday to Friday, 40 hours per week.
Service Hours: Between 08:00 and 19:00.
Training from the first day aimed at technical specialization.
Salary: Based on experience provided.

We look forward to meeting you!

At NTT DATA, we believe that every person is unique and different, and therefore we commit to an inclusive culture.

View original advert (Spanish)

NTT DATA BPO, es una sociedad perteneciente al grupo NTT DATA, la cual presta servicios de externalización de procesos de negocio.

Somos la sexta compañía de servicios IT del mundo lo que nos permite dar soluciones de negocio, estrategia, desarrollo y mantenimiento de aplicaciones tecnológicas, y outsourcing en diversas áreas. Trabajamos con grandes clientes en los sectores de telecomunicaciones, entidades financieras, industria, utilities, energía, administración pública y sanidad.

Somos una de las pocas compañías en España, con los estándares más altos de excelencia en las condiciones que ofrecemos a nuestros empleados, por eso estamos certificados como Top Employer desde 2016 hasta la actualidad. Apostamos por nuestros empleados y creemos por encima de todo en las personas y en su desarrollo integral, por lo que fomentamos un contexto de libertad responsable que se traduce en un alto rendimiento profesional.

Buscamos un/a Coordinador/a de Atención Telefónica en el sector energético, con orientación a resultados, capacidad analítica y pasión por la mejora continua.

Tus funciones serán:

Liderarás el equipo, gestionando planificación, turnos, vacaciones y dimensionamiento según skills y objetivos del servicio.
Analizarás la actividad, realizando seguimiento de KPIs, volumetrías y niveles de servicio para asegurar el cumplimiento de objetivos.
Impulsarás la calidad, definiendo y ejecutando planes de acción que mejoren la experiencia del cliente.
Optimizarás procesos, participando en la definición e implantación de mejoras operativas y de eficiencia.
Acompañarás al equipo, facilitando la formación, integración de nuevas incorporaciones y desarrollo continuo.
Colaborarás con otras áreas y cliente, participando en reuniones de seguimiento y garantizando una comunicación efectiva y orientada a resultados.

¿Qué buscamos?