NTT DATA is a top-tier global IT services provider and part of the NTT Group, headquartered in Tokyo. The company offers a wide range of services including business and IT consulting, system integration, and managed services to clients across various industries such as banking, insurance, telecommunications, and the public sector. With a workforce of over 190,000 employees worldwide, it is one of the largest technology consulting firms globally.

In Spain, NTT DATA has a massive footprint, largely built upon the acquisition of the Spanish multinational Everis. The company maintains a significant presence across the country with offices in major cities like Madrid, Barcelona, Seville, and Alicante. For international professionals, NTT DATA Spain offers a multicultural environment, extensive training programs through its corporate university, and opportunities to work on large-scale digital transformation projects using cutting-edge technologies like AI, Cloud, and Big Data.

Founded in 1988 as a subsidiary of Nippon Telegraph and Telephone, NTT DATA grew into a global IT powerhouse. In 2014, it acquired the Spanish consulting firm Everis, which was fully rebranded to NTT DATA in 2021 to unify its global operations.

For international professionals

One of the largest tech employers in Spain with a diverse range of roles in Cloud, AI, and Software Engineering.
Offers a multicultural work environment with projects often spanning across Europe and Latin America.
Strong focus on professional development through the NTT DATA University and continuous learning programs.
Maintains a widespread geographic presence in Spain, including offices in Madrid, Barcelona, Seville, and the Canary Islands.
Provides opportunities for internal mobility and career progression within a global corporate structure.

Customer Service Administrative Manager

NTT DATA

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

If you don't know us, don't worry, because we have a lot to tell you! At NTT DATA we have a clear mission: that our values guide everything we do. We don't just focus on delivering the best results to our clients, but also on generating a positive impact on society through innovation. We believe in building environments where people feel part of a community, connected by a common purpose and with real opportunities to grow.

We respect every voice, think big and bravely, deliver results, and win together. Because this is where milestones are achieved, careers are built, and meaningful moments are created. We do this by driving continuous learning, offering you tools, challenges, and the freedom to lead your own development, growing every day alongside diverse teams.

You will have the opportunity to participate in transversal projects that combine strategy, technology, and business, in sectors that are redefining the future. Here you can grow, learn, and be part of the global digital transformation.

We are looking for a Customer Service Administrative Manager to join a dynamic environment oriented towards administrative management, incident resolution, and multi-channel customer service.

The selected person will combine administrative tasks with direct attention to clients, insurance companies, and providers, participating in document management, incident tracking, and operational support, ensuring effective communication and an excellent customer experience.

We especially value organized, resourceful profiles with a customer orientation, capable of working in a team and managing several tasks simultaneously.

Education:

Intermediate or Higher Vocational Training in Administration, Management, or similar
Previous experience in customer service, administration, or contact centers
Experience in insurance management, incidents, or claims is valued

Knowledge:

Proficiency in office automation tools
Experience with CRM or customer management platforms
Administrative and document management knowledge
Good level of verbal and written communication

Functions or tasks:

Administrative and documentary management of policies, files, and incidents
Processing and tracking of claims and inquiries
Customer service in person, by telephone, and via email
Coordination with clients, insurance companies, providers, and other departments
Incident resolution and claims management
Updating and maintaining databases and CRM tools
Customer service within the insurance sector
Management of agendas, meetings, and correspondence
General administrative support and operational support to the team
Tracking of requests and control of administrative processes
Recording and updating information in internal systems

Make this the place where you grow.

View original advert (Spanish)

¡Si no nos conoces, no te preocupes, porque tenemos mucho que contarte! En NTT DATA tenemos una misión clara: que nuestros valores guíen todo lo que hacemos. No solo ponemos el foco en ofrecer los mejores resultados a nuestros clientes, sino también en generar un impacto positivo en la sociedad a través de la innovación. Creemos en construir entornos donde las personas se sientan parte de una comunidad, conectadas por un propósito común y con oportunidades reales de crecer.

Respetamos cada voz, pensamos en grande y con valentía, cumplimos con los resultados y ganamos juntos. Porque aquí es donde se alcanzan hitos, se construyen carreras y se crean momentos significativos. Lo hacemos impulsando el aprendizaje continuo, ofreciéndote herramientas, retos y libertad para liderar tu propio desarrollo, creciendo cada día junto a equipos diversos.

Tendrás la oportunidad de participar en proyectos transversales que combinan estrategia, tecnología y negocio, en sectores que están redefiniendo el futuro. Aquí podrás crecer, aprender y formar parte de la transformación digital global.

Buscamos un/a Gestor/a Administrativo/a de Atención al Cliente para incorporarse a un entorno dinámico orientado a la gestión administrativa, resolución de incidencias y atención al cliente multicanal.

La persona seleccionada combinará tareas administrativas con atención directa a clientes, aseguradoras y proveedores, participando en la gestión documental, seguimiento de incidencias y soporte operativo, garantizando una comunicación eficaz y una excelente experiencia de cliente.

Valoramos especialmente perfiles organizados, resolutivos y con orientación al cliente, capaces de trabajar en equipo y gestionar varias tareas simultáneamente.

Formación: