Otis Worldwide Corporation is the world's leading manufacturer and service provider of elevators, escalators, and moving walkways. With a history spanning over 170 years, the company operates on a massive global scale, maintaining more than 2.3 million customer units and employing approximately 71,000 people across nearly every country in the world.

In Spain, Otis has a profound industrial and commercial footprint, operating through Otis España and several specialized brands like Enor and Portis. The company maintains significant manufacturing and engineering facilities in Leganés, San Sebastián, and Vigo, which serve both the domestic and international markets. For international professionals, Otis represents a stable, multinational employer with a strong local presence, offering career paths in technical engineering, corporate functions, and digital innovation within a diverse and safety-oriented work culture.

Founded in 1853 by Elisha Otis, who invented the elevator safety brake, the company revolutionized urban architecture. It operated as a subsidiary of United Technologies Corporation for decades before spinning off as an independent public company in 2020.

For international professionals

Maintains three major manufacturing plants in Spain located in Leganés, San Sebastián, and Vigo.
Offers a highly decentralized work environment with opportunities in virtually every major Spanish city and province.
Corporate and engineering roles in hubs like Madrid often operate in international teams where English is a primary language.
Provides robust internal training programs and clear career progression paths for technical and managerial staff.

Collections Manager Otis Barcelona

Otis

This job was originally posted in Spanish and automatically translated to English.

Job Description

Date Posted:

2026-05-20

Country:

Spain

Location:

Carrer de Veneçuela 31, 08019 Barcelona, Spain

Would you like to be part of a stable sector with many professional opportunities?

OTIS, a national and global leader in the elevation sector, is hiring anAccounts Receivable Collector (AccountsReceivableCollector)responsible for managing and collecting outstanding balances from assigned customers, for the area of Barcelona as the primary location, with the possibility of performing the position from Madrid or the Balearic Islands.

The main objective of the position is to ensure timely collection, minimize overdue balances, and support the organization's cash flow, while maintaining professional and positive relationships with customers.

The main responsibilities of the position are as follows:

Customer contact and follow-up:Proactively contact customers by phone, email, and written correspondence to remind them of outstanding invoices, confirm payment status, and resolve delays.

Payment negotiation and resolution: Negotiate appropriate payment plans or settlement agreements with customers, ensuring they align with company policies and approved terms, and that payments are received within the agreed timeframes.

Account monitoring and prioritization:Regularly review and monitor assigned customer accounts to identify overdue balances, assess risks, and prioritize collection actions based on debt age, exposure, provisions, and customer profile.

Dispute management:Identify, document, and ensure that invoice disputes are recorded in case of non-payment or discrepancies. Accurately record disputes in the system and assign them to the appropriate person to ensure timely investigation and resolution.

Recording and documentation:Maintain accurate, complete, and up-to-date records of all customer communications, payment commitments, dispute details, and account status updates in the corresponding systems.

Reporting and analysis:Prepare and analyze reports on collections management performance, overdue balances, dispute levels, and progress toward goals. Escalate risks or incidents when necessary.

Compliance with policies and regulations:Ensure that all collection activities comply with company policies, internal controls, and applicable legal and regulatory requirements, maintaining high ethical standards at all times.

Customer service and relationship management:Provide professional and solution-oriented customer service, responding quickly to inquiries, addressing concerns, and maintaining constructive working relationships.

Cross-functional collaboration:Work closely with internal teams such as collections accounting, dispute specialists, Commercial, Sales, and Legal to resolve incidents, improve processes, and support efficient end-to-end collections management.

Operational support:Support Genpact and local collection activities when necessary, including backup coverage, exchange of best practices, and contribution to team goals.

To be successful in this position, we need:

EDUCATION: Higher education in the area of Administration. Higher or specialized education in commercial management and/or collections management is recommended.

EXPERIENCE:Minimum of 3 years of experience incollections functions.

OFFICE TOOLS:Proficiency in Ms Office 365.

LANGUAGES:Englishis valued.Knowledge ofCatalanwill be considered a significant added value, especially for the management of local customers and regional collection activities.

OTHERS:

Valid driver's license (Class B) is essential.

Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunities?

We are looking for committed professionals who prioritize safety, feel comfortable working in teams or alone, and are curious and adaptable.

#BuildWhatsNext

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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View original advert (Spanish)

Date Posted:

2026-05-20

Country:

Spain

Location:

Carrer de Veneçuela 31, 08019 Barcelona, Spain

¿Te gustaría formar parte de un sector estable y con muchas salidas profesionales?

OTIS, líder a nivel nacional y mundial del sector de la elevación, está contratando unGestor/a de Cuentas a Cobrar (AccountsReceivableCollector)responsable de gestionar y recaudar los saldos pendientes de cobro de los clientes asignados, para la zona de Barcelona como ubicación principal, con posibilidad de desempeñar la posición desde Madrid o Baleares.

El objetivo principal del puesto es garantizar la cobranza oportuna, minimizar los saldos vencidos y apoyar el flujo de caja de la organización, manteniendo al mismo tiempo relaciones profesionales y positivas con los clientes.

Las principales responsabilidades de la posición son las siguientes:

Contacto con clientes y seguimiento:Contactar proactivamente con los clientes por teléfono, correo electrónico y correspondencia escrita para recordarles facturas pendientes, confirmar el estado de los pagos y resolver retrasos en los mismos.

Negociación y resolución de pagos: Negociar planes de pago o acuerdos de liquidación adecuados con los clientes, garantizando que se ajusten a las políticas de la empresa y a los términos aprobados, y que los pagos se reciban dentro de los plazos acordados.

Monitorización de cuentas y priorización:Revisar y monitorizar regularmente las cuentas de clientes asignadas para identificar saldos vencidos, evaluar riesgos y priorizar las acciones de cobro en función de la antigüedad de la deuda, la exposición, provisiones y perfil del cliente.

Gestión de disputas:Identificar, documentar y garantizar que se registre la disputa de la factura en caso de falta de pago o discrepancias. Registrar las disputas con precisión en el sistema y asignarlas al responsable adecuado para asegurar su investigación y resolución en tiempo.

Registro y documentación:Mantener registros precisos, completos y actualizados de todas las comunicaciones con los clientes, compromisos de pago, detalles de disputas y actualizaciones del estado de las cuentas en los sistemas correspondientes.

Informes y análisis:Preparar y analizar informes sobre el rendimiento de la gestión de cobros, saldos vencidos, nivel de disputas y progreso respecto a los objetivos. Escalar riesgos o incidencias cuando sea necesario.

Cumplimiento de políticas y normativas:Asegurar que todas las actividades de cobro cumplen con las políticas de la empresa, los controles internos y los requisitos legales y regulatorios aplicables, manteniendo altos estándares éticos en todo momento.

Atención al cliente y gestión de relaciones:Proporcionar un servicio al cliente profesional y orientado a soluciones, respondiendo con rapidez a las consultas, abordando preocupaciones y manteniendo relaciones de trabajo constructivas.

Colaboración interfuncional:Trabajar estrechamente con equipos internos como contabilidad de cobros, especialistas en disputas, Comercial, Ventas y Legal para resolver incidencias, mejorar procesos y apoyar una gestión eficiente de cobros de principio a fin.

Soporte operativo:Apoyar las actividades de cobro deGenpacty locales cuando sea necesario, incluyendo cobertura de respaldo, intercambio de buenas prácticas y contribución a los objetivos del equipo.

Para tener éxito en este puesto, necesitamos:

FORMACIÓN: Formación superior en área Administración. Recomendable formación superior o especializada en gestión comercial y/o gestión de cobros.

EXPERIENCIA:Experiencia mínima de 3 años en funcionesdecobros.

OFIMÁTICA:Dominio Ms Office 365.

IDIOMAS:Inglésvalorable.El conocimiento decatalánserá considerado un valor añadido importante, especialmente para la gestión de clientes locales y actividades regionales de cobro.

OTROS:

ImprescindiblecarnetB en vigor.

¿Te gustaría unirte a una verdadera empresa internacional, impulsada por el talento, que valora la Seguridad, la Ética, la Calidad, la Innovación y las Oportunidades para los Empleados?

Buscamos profesionales comprometidos, cuya prioridad es la seguridad, que se sientan cómodos trabajando en equipos o solos, que sean curiosos y con capacidad adaptativa.

#BuildWhatsNext

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Become a part of the Otis team and help us #Buildwhatsnext!

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