Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service Administrator

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you looking for a stable position where your empathy, organization, and desire to contribute make a difference from day one? If you are a resourceful person with great people skills and are motivated to work in a dynamic environment supporting different areas, this is your opportunity! You will join a solid team where your daily work will have a direct impact on our customers' satisfaction and the success of the commercial team.

In your day-to-day, you will be the operational engine of the office, handling daily management and providing comprehensive support. Your main responsibilities will be:

Customer Service and Incident Management: You will be the voice of the company, answering calls and emails, resolving doubts or incidents with empathy, kindness, and efficiency.

Billing and Collections Management: Control, issuance, and tracking of invoices, as well as the management and claiming of pending payments.

Support for the Commercial Team: Assistance in preparing documentation, managing schedules, or supporting the needs of the sales department.

Database Management (BBDD): Keeping customer, supplier, and service information updated in the system.

Use of Digital Tools: Daily use of office tools (especially Excel), email management, and internal internet-based applications (intuitive and easy to use).

Fluent proficiency in Catalan and Spanish is required, and we are looking for someone with a very empathetic, open, and dynamic profile.

View original advert (Spanish)

¿Buscas un puesto estable donde tu empatía, organización y ganas de aportar sumen desde el primer día? Si eres una persona resolutiva, con don de gentes y te motiva trabajar en un ambiente dinámico apoyando a diferentes áreas, ¡esta es tu oportunidad! Te incorporarás a un equipo sólido donde tu trabajo diario tendrá un impacto directo en la satisfacción de nuestros clientes y el éxito del equipo comercial.

En tu día a día, serás el motor operativo de la oficina, encargándote de la gestión diaria y ofreciendo un soporte integral. Tus responsabilidades principales serán:

Atención al Cliente y Gestión de Incidencias: Serás la voz de la empresa, atendiendo llamadas y correos, resolviendo dudas o incidencias con empatía, amabilidad y eficacia.

Gestión de Facturación y Cobros: Control, emisión y seguimiento de facturas, así como la gestión y reclamación de cobros pendientes.

Soporte al Equipo Comercial: Ayuda en la preparación de documentación, gestión de agendas o soporte en las necesidades del departamento de ventas.

Gestión de Base de Datos (BBDD): Mantener actualizada la información de clientes, proveedores y servicios en el sistema.

Manejo de Herramientas Digitales: Uso diario de herramientas de ofimática (especialmente Excel), gestión de correo electrónico y aplicaciones internas basadas en internet (intuitivas y fáciles de usar).

requiere un dominio fluido de catalán y castellano, y buscamos a alguien con un perfil muy empático, abierto y dinámico