Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Advisor

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Randstad is looking to select a Customer Advisor to join MAPFRE ESPAÑA, at their Barcelona offices (Sant Joan, 6), through a temporary contract for vacation coverage.

Initial dates: August 3rd to August 28th.

What will you do?

The main functions of the position will be:

- Attend to customer needs and generate sales opportunities (direct sales, loyalty, reactivation) through direct contact with office customers and the use of loyalty tools (Te Cuidamos).
- Provide administrative support to the Office Director and the Commercial Technicians to increase the efficiency of the Office.
- Execute telephone commercial actions with the aim of reactivating former customers or cancellations.
- Attend to potential customers who come to the Office requesting information to detect possible insurance needs.
- Process incidents affecting the insurance of portfolio customers, improve the degree of loyalty, and generate new opportunities.
- Commercial management derived from the SGC.
- Comply with the institutional and organizational principles of the MAPFRE group.

What knowledge and experience will be considered?

Education and knowledge:

- University degree, Bachelor's degree or similar.
- Technical knowledge of non-life products (auto, home, funeral, etc.), as well as underwriting rules, will be valued. Knowledge of Mapfre applications and the Commercial Network. Proficiency in telephone communication techniques.

Experience:

Previous experience in customer service and/or target-based sales is required, and previous experience in insurance companies is highly valued.

If you are a resourceful person with a customer orientation, initiative, commitment, and you enjoy working towards objectives, this is your opportunity!

What is offered?

- Full-time position and vacation replacement contract through MAPFRE.
- Intensive summer working hours.
- Meal allowance, childcare vouchers, insurance discounts for employees.
- A wide range of social benefits: health insurance, life insurance, training grants, pension plan, etc.
- A flexible and agile environment where you will learn and contribute with a team of excellent professionals from all over the world.

View original advert (Spanish)

Desde Randstad buscamos seleccionar un/a Asesor/a de Clientes para incorporar en MAPFRE ESPAÑA, en sus oficinas de Barcelona (Sant Joan, 6), mediante un contrato temporal por sustitución de vacaciones.

Fechas iniciales: 3 de agosto hasta el 28 agosto.

¿Qué vas a hacer?

Las principales funciones del puesto serán:

- Atender las necesidades de los clientes y generar oportunidades de venta ( venta directa, fidelización, reactivación) a través del contacto directo con los clientes de la oficina y el uso de herramientas de fidelización ( Te Cuidamos ).
- Prestar soporte administrativo al Director de la Oficina y a los Técnicos -Comerciales para aumentar la eficiencia de la Oficina.
- Ejecutar acciones comerciales telefónicas con el objetivo de reactivar antiguos clientes o anulaciones.
- Atender a los clientes potenciales que acuden a la Oficina pidiendo información para detectar posibles necesidades aseguradoras.
- Tramitar incidencias que afectan a los seguros de los clientes de cartera, mejorar el grado de fidelización y generar nuevas oportunidades.
- Gestiones comerciales derivadas del SGC.
- Cumplir los principios institucionales y organizativos del grupo MAPFRE.

¿Qué conocimientos y experiencia van a ser considerados?

Formación y conocimientos:

- Titulación universitaria, Licenciatura/Grado o similar.
- Será valorable aportar conocimientos técnicos en los productos de patrimoniales ( autos, hogar, decesos, etc. ), así como de las normas de suscripción. Conocimiento de los aplicativos y de la Red Comercial de Mapfre. Manejo de las técnicas de uso del teléfono.

Experiencia:

Será necesario contar con experiencia previa en funciones de atención al cliente y/o venta por objetivos, y muy valorable aportar experiencia previa en compañías aseguradoras.

Si eres una persona resolutiva, con orientación al cliente, iniciativa, compromiso, y te gusta trabajar por objetivos, ¡esta es tu oportunidad!

¿Qué se ofrece?

- Jornada completa y contrato por sustitución de vacaciones a través de MAPFRE.
- Jornada intensiva de verano.
- Compensación por comida, cheques guardería, descuentos en seguros para empleados.
- Una gran gama de beneficios sociales: seguro médico, seguro de vida, ayudas para formación, plan de pensiones, etc.
- Un entorno flexible y ágil en el que aprenderás y sumaras con un equipo de excelentes profesionales de todo el mundo.