Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Telephone Customer Service - Energy Sector.

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have previous experience in customer service? Do you enjoy dealing with customers? Are you interested in the energy sector?
If so, this is the offer for you!

Within the customer service department, you will be responsible for:
- Attending to the company's customers via telephone
- Managing electricity and gas claims
- Performing contract modifications
- Campaign renewals and customer loyalty
- Administrative tasks derived from the position

To achieve this, the company will train you from day one, providing paid initial training so that you have the necessary tools to perform your job satisfactorily.

Furthermore, you will not be alone; you will always be able to count on a group of professionals who will help you whenever you need it and will accompany you at all times, because your well-being is the most important thing.

If you believe this could be your new job, this is what we expect from you:
- We are looking for dynamic people, eager to be part of a great work team. People who know how to listen to the customer and provide help according to their needs.
- Previous experience in telephone customer service will be a plus, as well as having previously worked in the energy sector.
- We will require you to have a high level of spoken and written Catalan.

You will work in a dynamic and jovial environment with a schedule from 09:00 to 18:30, and intensive hours on Fridays until 15:00.

And don't forget! Possibility of a hybrid teleworking model after the service adaptation period. The equipment will be provided by the company, and we only ask for a good internet connection.

Located in the center of Barcelona, well connected by public transport.

Your salary will be 9.70 Gross Euros per hour for a 39-hour weekly workday. (Approx 1500 Gross Euros/month)

And if all goes well, after three months you will become a permanent part of the staff.

View original advert (Spanish)

¿Tienes experiencia previa en atención al cliente? ¿Te gusta el trato con los clientes? ¿Te interesa el sector energético?
Si es así, ¡Esta es tu oferta!

Dentro del depaprtamento de atención al cliente, te encargarás de:
- Atender a los clientes de la compañía de manera telefónica
- Gestionar reclamaciones de luz y gas
- Realizar modificaciones de contratos
- Renovación de campañas y fidelización de clientes
- Tareas administrativas derivadas del puesto

Para ello la empresa te formará desde el primer día, recibiendo un training inicial remunerado para que dispongas de las herramientas necesarias para desempeñar tu trabajo de manera satisfactoria.

Además no estarás solo/a, siempre vas a poder contar con un grupo de profesionales que te ayudarán siempre que lo necesites y estarán acompañándote en todo momento, porque tu bienestar es lo más importante.

Si crees que este podría ser tu nuevo empleo, esto es lo que esperamos de ti:
- Buscamos personas dinámicas, con ganas de formar parte de un gran equipo de trabajo. Que sepan escuchar al cliente y brindarle ayuda según sus necesidades.
- Aportar experiencia previa en atención al cliente telefónica será un plus, y haber trabajado anteriormente en el sector energético.
- Necesitaremos que tengas un nivel alto de catalán hablado y escrito.

Trabajarás en un ambiente dinámico y jovial con un horario de 09h a 18:30h y los viernes jornada intensiva hasta las 15h.

¡Y no lo olvides! Posibilidad de realizar un modelo híbrido de teletrabajo pasado el periodo de adaptación al servicio. El equipo te lo proporcionarán desde la empresa y solo te pedimos buena conexión a internet.

Ubicación en el centro de Barcelona, bien comunicado con transporte público.

Tu salario será de 9,70 Euros brutos la hora en jornada de 39 horas semanales.(Aprox 1500 Euros /bruto/mes)

Y si todo va bien, a los tres meses pasarás a formar parte de su plantilla de manera indefinida.