Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Quality Assurance Department Internship - (Banking)

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

If you are looking for a project where your analytical capacity and strategic vision make a difference, this opportunity is for you. We are collaborating with a solid financial entity specialized in family savings that stands out for its disruptive business model, operating without the physical network of conventional banking to focus on an advanced digital platform and excellence in customer service. In this position, you will not come to maintain the status quo, but to integrate into a high-performance team oriented toward the optimization of critical processes and long-term planning. A dynamic environment in constant technological evolution where quality orientation and autonomy are rewarded.

Quality Assurance: ensuring the quality and correct functioning of the bank's processes, services, and operations.
The role consists of reviewing, controlling, and improving procedures to ensure that internal standards and regulations are met, detecting possible errors or inefficiencies, and proposing continuous improvements to offer a reliable and quality service (through reviewing and listening to customer calls to the Banking Center).

Support in quality initiatives and improvement of services in the Operations area, both in ongoing projects and new initiatives, including the creation of a new improvement application and the implementation of the customer Non-Conformity system. The selected person will collaborate in quality analysis, the detection of improvement opportunities, and the implementation of new surveys and tracking tools.

Business Administration, Economics, or Marketing. Interest in quality and customer experience. Digital profile, use of Microsoft tools, and knowledge of Power BI is desirable. High attention to detail and analytical capacity, organized, and good communication skills.

General Conditions
Duration: 6 months, with an option for continuity or incorporation into the department based on performance.
Vacations: 5 working days for every 6 months of internship.
Essential requirement: Must be enrolled and able to formalize an internship agreement with the university or educational center.
Language: Spanish is required.
Process and Start: Interviews will be in person. Incorporation is immediate.

Flexible Schedule
Monday to Thursday: Flexible entry between 8:00 AM and 9:30 AM, and exit between 5:00 PM and 6:30 PM.
Friday: Intensive workday from 8:00 AM to 3:00 PM or from 9:00 AM to 4:00 PM (entry is normally at 9:00 AM).
Summer intensive workday: From July 24 to September 10, morning schedule (8:00 AM to 3:00 PM or 9:00 AM to 4:00 PM).

If you are ready to boost your career and demonstrate all your potential, this is your opportunity. Do not miss the moment to be part of a program that will transform your professional future. The registration process is now open and spots are limited: apply today and take the first step toward your success!

View original advert (Spanish)

Si buscas un proyecto donde tu capacidad analítica y visión estratégica marquen la diferencia, esta oportunidad te interesa. Colaboramos con una sólida entidad financiera especializada en el ahorro familiar que destaca por su modelo de negocio disruptivo, operando sin la red física de la banca convencional para centrarse en una plataforma digital avanzada y en la excelencia del servicio al cliente. En este puesto no vendrás a mantener el statu quo, sino a integrarte en un equipo de alto rendimiento orientado a la optimización de procesos críticos y a la planificación a largo plazo. Un entorno dinámico y en constante evolución tecnológica donde se premia la orientación a la calidad y la autonomía.

Quality Assurance: segurar la calidad y el correcto funcionamiento de los procesos, servicios y operativas del banco.
Su labor consiste en revisar, controlar y mejorar procedimientos para garantizar que se cumplan los estándares internos y la normativa, detectando posibles errores o ineficiencias y proponiendo mejoras continuas para ofrecer un servicio fiable y de calidad (a través de revisar y escuchas de llamadas de clientes a Banking Center).

Apoyo en iniciativas de calidad y mejora de los servicios del área de Operaciones, tanto en proyectos en marcha como en nuevas iniciativas, incluida la creación de un nuevo aplicativo de mejoras y la implantación del sistema de No Conformidades de clientes. La persona seleccionada colaborará en el análisis de calidad, la detección de oportunidades de mejora y en la implementación de nuevas encuestas y herramientas de seguimiento.

ADE, Económicas o Marketing. Interés en calidad y experiencia de cliente. Perfil digital, uso de herramientas Microsoft y deseable conocimiento en Power BI. Alta atención al detalle y capacidad de análisis, organizada y buena comunicación.

Condiciones Generales
Duración: 6 meses, con opción de continuidad o incorporación al departamento según desempeño.
Vacaciones: 5 días laborables por cada 6 meses de beca.
Requisito imprescindible: Estar matriculado/a y poder formalizar un convenio de prácticas con la universidad o centro de estudios.
Idioma: Se requiere Castellano.
Proceso y Comienzo: Las entrevistas serán presenciales. La incorporación es inmediata.

Horario Flexible
Lunes a Jueves: Entrada flexible entre las 8:00h y las 9:30h, y salida entre las 17:00h y las 18:30h.
Viernes: Jornada intensiva de 8:00h a 15:00h o de 9:00h a 16:00h (normalmente la entrada es a las 9:00h).
Jornada intensiva de verano: Del 24 de julio al 10 de septiembre, en horario de mañana (8:00h a 15:00h o 9:00h a 16:00h).

Si estás listo para impulsar tu carrera y demostrar todo tu potencial, esta es tu oportunidad. No dejes pasar el momento de formar parte de un programa que transformará tu futuro profesional. El proceso de inscripción ya está abierto y las plazas son limitadas: ¡inscribite hoy mismo y da el primer paso hacia tu éxito!