Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Switchboard Operator

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

The primary purpose of this position is to ensure operational efficiency and the correct daily functioning of the headquarters, acting as the communication hub and administrative support for the General Services (SS.GG.) department.

The selected person will be responsible for the comprehensive management of the switchboard, handling key protocols with media outlets, and coordinating corporate digital tools (such as SAP, Teams, Tickelia, and provider platforms such as Carlson, HRS, Joinup, or Lyreco). Additionally, they will take control of the company's shared resources, supervise the vehicle fleet, manage space reservations, and ensure the secure closing of the facilities, ensuring an organized, digitized, and efficient work environment.

- Switchboard and Communication Management: Use of the switchboard, updating telephone lists, applying call protocols for media outlets, and managing switchboard and general services incidents via CAU.

- Travel and Mobility Platform Control: Processing registrations, cancellations, and user changes in Carlson, HRS, and JoinUp.

- Document Management and Archiving: Uploading invoices from Carlson, HRS, and JoinUp to Teams, controlling shared files, archiving office materials, and strict updating of passwords in the N: Folder.

- Financial Validation and Purchasing: Validation of travel expense reports in Tickelia, creation and validation of orders in SAP for department invoices, and purchasing along with the validation of office supply orders in Lyreco.

- General Services (SS.GG.) Coordination: Management of the Time2Eat dining app, maintenance of the SS.GG. contact agenda, room reservations, and control of department vehicles.

- Facility Security: Responsibility for closing the store.

Technical Knowledge and Tools
- SAP Proficiency: Experience in creating and validating invoice orders within the system.

- Tickelia Handling: Ability to validate and control travel expense reports.

- Microsoft Teams Use: Skill in document management and invoice organization on the platform.

- Provider Platforms: Familiarity or experience in user and order management in tools such as Carlson, HRS, JoinUp, and Lyreco.

- Shared Environment Management: Organized handling and maintenance of network files (such as the N: Folder).

Experience and Operational Competencies
- Telephone and Switchboard Attention: Previous experience in handling telephone switchboards and call filtering.

- Communication Protocol: Ability to rigorously apply attention protocols for media outlets.

- General Services (SS.GG.) Management: Experience in coordinating internal resources, such as room reservations and company vehicle control/fleet.

- Responsibility and Trust: Commitment to strictly handle the updating of critical passwords and the physical closing protocol of the store.

- Prestige Seal: Add to your resume the experience of working in the General Services of a leading multinational in the food sector.

- High responsibility.

- Corporate proficiency.

View original advert (Spanish)

El propósito principal de este puesto es garantizar la eficiencia operativa y el correcto funcionamiento diario de las oficinas centrales, actuando como el núcleo de comunicación y soporte administrativo del departamento de Servicios Generales (SS.GG.).

La persona seleccionada será responsable de la gestión integral de la centralita, la atención de protocolos clave con medios de comunicación y la coordinación de herramientas digitales corporativas (como SAP, Teams, Tickelia y plataformas de proveedores como Carlson, HRS, Joinup o Lyreco). Asimismo, asumirá el control de los recursos compartidos de la compañía, la supervisión de la flota de vehículos, la reserva de espacios y el cierre seguro de las instalaciones, asegurando un entorno de trabajo organizado, digitalizado y eficiente.

- Gestión de Centralita y Comunicación: Uso de centralita, actualización de listados telefónicos, aplicación del protocolo de llamadas para medios de comunicación y gestión de incidencias de centralita y servicios generales mediante CAU.

- Control de Plataformas de Viajes y Movilidad: Tramitación de altas, bajas y cambios de usuarios en Carlson, HRS y JoinUp.

- Gestión Documental y Archivo: Colgar facturas de Carlson, HRS y JoinUp en Teams, control de ficheros compartidos, archivo del material de oficina y actualización estricta de contraseñas en la Carpeta N:.

- Validación Financiera y Compras: Validación de informes de gastos de viaje en Tickelia, creación y validación de pedidos en SAP para facturas del departamento, y compra junto con la validación de pedidos de material de oficina en Lyreco.

- Coordinación de Servicios Generales (SS.GG.): Gestión de la app de comedor Time2Eat, mantenimiento de la agenda de contactos de SS.GG., reservas de salas y control de los vehículos del departamento.

- Seguridad de Instalaciones: Responsabilidad sobre el cierre de la tienda.

Conocimientos Técnicos y Herramientas
- Dominio de SAP: Experiencia en la creación y validación de pedidos de facturas dentro del sistema.

- Manejo de Tickelia: Capacidad para la validación y control de informes de gastos de viaje.

- Uso de Microsoft Teams: Destreza para la gestión documental y organización de facturas en la plataforma.

- Plataformas de Proveedores: Familiaridad o experiencia en la gestión de usuarios y pedidos en herramientas como Carlson, HRS, JoinUp y Lyreco.

- Gestión de Entornos Compartidos: Manejo y mantenimiento organizado de ficheros en red (como la Carpeta N:).

Experiencia y Competencias Operativas
- Atención Telefónica y Centralita: Experiencia previa en el manejo de centralitas telefónicas y filtrado de llamadas.

- Protocolo de Comunicación: Capacidad para aplicar de forma rigurosa protocolos de atención a medios de comunicación.

- Gestión de Servicios Generales (SS.GG.): Experiencia en la coordinación de recursos internos, tales como la reserva de salas y el control/flota de vehículos de empresa.

- Responsabilidad y Confianza: Compromiso para asumir de forma estricta la actualización de contraseñas críticas y el protocolo de cierre físico de la tienda.

- Sello de prestigio: Sumar a su currículum la experiencia en los Servicios Generales de una multinacional líder en el sector alimentario.