Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have experience in Customer Service?

 Validation and recording of orders and samples received
 Tracking orders from recording to delivery to the customer and corresponding invoicing
 Stock management and allocation
 Providing customers with information on delivery status
 Management and resolution of incidents
 Management and sending of technical documentation to customers
 Interdepartmental coordination with the affected departments (commercial, logistics, regulatory, and purchasing)

 Vocational training (CFGS) or undergraduate university degrees (international trade, logistics, administration...)
 A minimum of 2-3 years of experience in order management.
 Experience with an ERP (we work with SAP)
 Office 365 suite, especially intermediate level Excel
Minimum intermediate English level (B2) - written comprehension
Experience in customs clearance and knowledge of Incoterms management is valued.

 Full-time (40 hours per week).
 Flexible start and end times (entry from 7am to 10am)
 Intensive morning schedule on Fridays and in August.
 Remote work policy: a maximum of 8 days per month with a maximum of 2 days per week.
 Partial subsidy for the canteen meal service with its own kitchen (menu cost €2.55 per day)
 SBA 24,000 euros / 12 payments
 Offices located in El Prat de Llobregat. In November, relocation to Barcelona (Poblenou area).

View original advert (Spanish)

¿Tienes experiencia como Customer Service?

 Validación y grabación de los pedidos y muestras recibidos
 Seguimiento de los pedidos desde su grabación hasta la
entrega al cliente y su correspondiente facturación
 Gestión y asignación de Stock
 Información a clientes del estado de las entregas
 Gestión y resolución de incidencias
 Gestión y envío de documentación técnica a los clientes
 Coordinación interdepartamental con los departamentos
afectados (comercial, logística, regulatory y compras)

 CFGS o estudios universitarios de primer grado (comercio
internacional, logística, administración...)
 Un mínimo de 2-3 años de experiencia en gestión de pedidos.
 Experiencia con algún ERP (trabajamos con SAP)
 Paquete Office 365, en especial Excel nivel intermedio
Mínimo Inglés nivel intermedio (B2) - comprensión escrita
Valorable experiencia en despachos aduaneros y
conocimiento sobre la gestión de Incoterms.

 Jornada completa (40 horas semanales).
 Flexibilidad horaria de entrada y salida (entrada de 7h a
10h)
 Viernes y agosto jornada intensiva de mañanas.
 Política de teletrabajo: un máximo de 8 días al mes con un
máximo de 2 días a la semana.
 Subvención parcial de la cantina para el servicio de
comidas con cocina propia (coste menú 2,55€ diarios)
 SBA 24.000 euros / 12 pagas
 Oficinas ubicadas en El Prat de Llobregat. En noviembre
cambio de ubicación a Barcelona (zona Poblenou).