Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Services Specialist - Substitution Contract

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

- Provide attention and technical support to customers requesting information regarding the company and its products.
- Carry out order placement, tracking, and control.
- Handle telephone inquiries regarding needs, consultations, and claims, as well as their processing.
- Collect, classify, and analyze information for the preparation and execution control of plans and programs.
- Perform forecast tracking in the planning of indicative billing for the customer.
- Provide technical assistance within their area of competence and perform all tasks that, according to their professional qualification, are assigned by their manager.
- Propose improvement ideas using the resources available to them.

- Higher degree in administration or similar.
- Minimum of 2 years of experience in a similar position.
- Experience in the pharmaceutical sector is valued.
- Native level of Catalan.
- Organizational and planning skills.

- Temporary substitution contract with the possibility of joining the permanent staff.
- Competitive salary based on the candidate's ability and experience.
- Schedule from 8:00 AM to 5:00 PM, Monday to Friday.

View original advert (Spanish)

- Prestar atención y soporte técnico a los clientes que solicitan información relativa a la empresa y sus productos.
- Llevar a cabo el lanzamiento de órdenes, seguimiento y control de pedidos.
- Realizar atención telefónica de las necesidades, consultas, reclamaciones y su tramitación que tengan o puedan presentar los clientes.
- Recopilar, clasificar y analizar la información para la elaboración y control de ejecución de planes y programas.
- Realizar el seguimiento forecast en la planificación de la facturación orientativa al cliente.
- Prestar asistencia técnica en materia de su competencia y realizar todas aquellas tareas que, de acuerdo a su cualificación profesional, le sean encomendadas por su responsable.
- Proponer ideas de mejora con los medios disponibles a su alcance.

- Grado superior en administración o similar
- Experiencia mínima de 2 años en puesto similar.
- Valorable experiencia en el sector farmacéutico.
- Nivel nativo de catalán.
- Capacidad de organización y planificación.

- Contrato temporal de sustitución con posibilidad de incorporación a plantilla.
. Salario competitivo en función de la capacidad y experiencia del candidato.
- Horario de 8 a 17h de lunes a viernes