Workshop Operations Director

Randstad España
Randstad España
Madrid, SpainOn-siteCompetitiveAdded 6 days agoSenior · 5+ yearsPermanentRemote: On Site🇪🇸Spanish: Native

This job was originally posted in Spanish and automatically translated to English.

Requirements

- Experience: +5 years in Aftersales Manager positions within a dealership or brand environment (people management and client-workshop relationships).
- Data Orientation: Strong ability in KPI management, reporting, and business vision (P&L).
- Languages: Advanced English (essential for corporate reporting).
- Competencies: Methodical profile, great capacity for team management in high-volume environments, and a focus on operational excellence.

Benefits

Joining a global organization with real growth opportunities.

Competitive salary package and social benefits.

Company vehicle

Continuous professional development programs.

A collaborative and inclusive work environment.

Job Description

We are looking for an Aftersales Manager (or similar profile) with more than 5 years of experience to lead sales and negotiations for our main lot (10,000 square meters) of finished vehicles, for the FVL division of CEVA Logistics, the leading 3PL logistics operator.

As Workshop Operations Director, you will be responsible for leading the comprehensive operations at our Ciempozuelos plant, ensuring service excellence and the profitability of the area. Your main responsibilities will be:

- Team Leadership and Management: You will lead a vertical structure that includes the managers of the workshop, mechanics, bodywork, painting, and appraisal, as well as the administrative team. You will manage a team of approximately 100 people (50 internal and 50 outsourced), fostering a high-performance and collaborative environment.
- Industrial Operational Management: You will plan and optimize operational resources to manage large industrial volumes in a 10,000 m² lot. You will ensure compliance with volume commitments to our clients, maintaining strong relationships with both internal teams and external clients.
- Management Control and Profitability: You will define and execute strategies focused on business profitability. You will continuously monitor KPIs and productivity, preparing accurate data reporting and managing the area's profit and loss account.
- Integration and Standardization: You will ensure the correct implementation of management models, authorizations, hiring, and operational standards specific to the multinational CEVA.
- Mobility: You will make occasional trips to the satellite lots under your responsibility to ensure operational consistency.

What profile are we looking for?
- Experience: +5 years in Aftersales Manager positions within a dealership or brand environment (people management and client-workshop relationships).
- Data Orientation: Strong ability in KPI management, reporting, and business vision (P&L).
- Languages: Advanced English (essential for corporate reporting).
- Competencies: Methodical profile, great capacity for team management in high-volume environments, and a focus on operational excellence.

What do we offer?

Joining a global organization with real growth opportunities.

Competitive salary package and social benefits.

Company vehicle

Continuous professional development programs.

A collaborative and inclusive work environment.

View original advert (Spanish)

Buscamos un Jefe de Postventa (o perfil similar) con más de 5 años de experiencia para liderar las ventas y negociaciones de nuestra campa principal (10mil metros cuadrados) de vehículos terminados, para la división FVL de CEVA Logistics, el principal operador logístico 3PL.

Como Director/a de Operaciones de Taller, serás responsable de liderar la operativa integral en nuestra planta de Ciempozuelos, asegurando la excelencia en el servicio y la rentabilidad del área. Tus principales responsabilidades serán:

- Liderazgo y Gestión de Equipos: Dirigirás una estructura verticalizada que incluye a los responsables de taller, mecánica, chapa, pintura y peritaje, así como al equipo administrativo. Gestionarás un equipo de aproximadamente 100 personas (50 internos y 50 outsourcing), fomentando un entorno de alto rendimiento y colaboración.
- Gestión Operativa Industrial: Planificarás y optimizarás los recursos operativos para gestionar grandes volúmenes industriales en una campa de 10.000 m². Garantizarás el cumplimiento de los compromisos de volumen con nuestros clientes, manteniendo relaciones sólidas tanto con equipos internos como con clientes externos.
- Control de Gestión y Rentabilidad: Definirás y ejecutarás estrategias enfocadas en la rentabilidad del negocio. Realizarás el seguimiento continuo de KPIs y productividad, elaborando data reporting preciso y gestionando la cuenta de resultados del área.
- Integración y Estandarización: Asegurarás la correcta implementación de los modelos de management, autorizaciones, contrataciones y estándares operativos propios de la multinacional CEVA.
- Movilidad: Realizarás desplazamientos puntuales a las campas satélite bajo tu responsabilidad para garantizar la coherencia operativa.

¿Qué perfil buscamos?
- Experiencia: +5 años en posiciones de Jefe de Postventa en entorno de concesionario o marca (gestión de personas y relaciones cliente-taller).
- Orientación al dato: Sólida capacidad en gestión de KPIs, reporting y visión de negocio (P&L).
- Idiomas: Inglés avanzado (imprescindible para reporting corporativo).
- Competencias: Perfil metódico, gran capacidad de gestión de equipos en entornos de alto volumen y orientación a la excelencia operativa.

¿Qué ofrecemos?

Incorporación a una organización global con oportunidades reales de crecimiento.

Paquete salarial competitivo y beneficios sociales.

Vehículo de empresa

Programas de desarrollo profesional continuo.

Un entorno de trabajo colaborativo e inclusivo.

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