Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service Phone Agent. Banking Sector. Temporary Campaign

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

We require you to have previous experience in phone-based customer service positions, as well as a high/native level of Catalan.
A high level of English will be valued.
We are looking for committed individuals with good communication skills and a capacity for learning.

Job Description

Do you have experience as a customer service phone agent? Are you passionate about the world of banking? If so, this is the offer for you!
We offer you the possibility of working in a leading outsourcing company in the sector.

Within the customer service area, you will be responsible for receiving calls from the entity's clients to manage operations, queries, and incident resolution. You will be the primary point of contact for clients of a major banking entity.

We offer:
- Possibility of working between 30 and 38 hours per week in morning or afternoon shifts. Availability from Monday to Sunday is required.
- Salary: 9.72 Euros gross per hour.
- Work area: Barcelona, well-connected by public transport.
- Temporary contract.

Initial training will be conducted for 5 days in person from 9:00 to 17:00.

View original advert (Spanish)

¿Tienes experiencia como gestor/a telefónico de atención al cliente? ¿Te apasiona el mundo de la banca? Si es así, ésta es tu oferta!
Te ofrecemos la posibilidad de de trabajar en una empresa de externalización referente en el sector

Dentro del área de atención al cliente te encargarás de la recepción de llamadas de clientes de la entidad para la gestión de operaciones, dudas y resolución de incidencias. Serás el principal punto de contacto para los clientes de una importante entidad bancaria.

Necesitamos que tengas experiencia previa en puestos de atención al cliente a nivel telefónico, además de tener un nivel de catalán alto/nativo.
Se valorará tener un nivel alto de inglés
Buscamos a personas comprometidas, con buenas habilidades comunicativas y facilidad de aprendizaje.

Ofrecemos:
- Posibilidad de realizar jornadas entre 30 y 38 horas semanales en horario de mañana o tarde. Se requiere disponibilidad de Lunes a Domingo
- Salario: 9,72 Euros bruto hora
- Zona de trabajo: Barcelona bien comunicada en transporte público.
- Contrato temporal

Se realizará una formación inicial de 5 días presencial en horario de 9:00 a 17:00