Teleperformance is a global leader in digital business services, specializing in customer experience management, technical support, and business process outsourcing (BPO). With a massive global workforce of over 410,000 employees, the company serves as a strategic partner to many of the world's largest brands across industries such as technology, travel, and finance.

In Spain, Teleperformance is one of the largest employers of international talent, operating major multilingual hubs that support clients like Google and Booking.com. The company is highly relevant for expats due to its constant demand for speakers of dozens of different languages and its structured relocation programs for candidates moving to cities like Barcelona and Madrid.

Founded in 1978 by Daniel Julien in Paris, France, Teleperformance grew rapidly through international acquisitions. It has evolved from a traditional call center business into a global leader in digitally integrated business services.

For international professionals

One of the largest recruiters of multilingual talent in Spain, offering roles in over 20 different languages.
Frequently provides relocation packages for international hires, including flight reimbursement and initial accommodation.
Maintains a diverse, multicultural work environment with employees from over 100 different nationalities.
Offers clear career progression paths into management or specialized sales roles for tech-sector projects.

Customer Service Agent - Automotive Sector-MONDAY TO FRIDAY

Teleperformance Spain

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

TP Spain, certified as a Great Place to Work, offers you the opportunity to join a solid team within one of the most relevant companies in the automotive sector.

Customer service for current and potential clients through receiving calls, outbound calls, and written media with the aim of resolving the queries raised. Rental companies are also attended to. A quality and excellent service must be provided in every call.

Main functions:

Telephone assistance to customers (inbound and outbound).

Appointment management for reviews, maintenance, and deliveries.

Information on products, services, and promotions.

Resolution of basic incidents and referral of complex cases.

Recording and tracking of interactions in CRM.

Claims management.

Requirements

Requirements:

Experience in a contact center as a teleoperator.
Good communication level and customer orientation.
Skill in computer use and keyboard agility.
Basic knowledge of the automotive sector is valued.
English is valued.
Secondary education.
Persuasive communication (key to managing difficult customers and convincing them to accept a solution that benefits both them and the company).

Benefits

Offered:

Interim contracts. (Coverage of long-term leave with the possibility of subsequent extension-Stable Service)
Two schedules to cover, both MONDAY TO FRIDAY: From 9:00- 17:00 (39h/w) and from 8:30-14:00 (27.5 h/w)
Salary according to the contact center agreement: For 39h/w, €17,139.58 gross/year (€1,428.30 gross/month) and for 27.5h/w, €12,085.60 gross/year (€1,007.13 gross/month)

3 days of training starting August 10th from 10:00 to 16:00, paid and provided by the company.
In-person work at our center in Madrid (CL Alcalá 265-Metro El Carmen).

Good working environment and possibility of professional development.

Diversity, Equity, and Inclusion

TP is home to a global family with diverse backgrounds and lifestyles. We will always embrace diversity and will never discriminate against employees or candidates based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

View original advert (Spanish)

TP Spain certificada como Great Place to Work, te ofrece la oportunidad de unirte a un equipo sólido dentro de una de las compañías más relevantes del sector automoción.

Atención a clientes actuales y potenciales a través de la recepción de llamadas, emisión y medios escritos con el objetivo de resolver las cuestiones planteadas. También se atiende a empresas de renting. Debe proporcionar un servicio de calidad y excelencia en cada llamada.

Funciones principales:

Atención telefónica a clientes (entrante y saliente).

Gestión de citas para revisiones, mantenimientos y entregas.

Información sobre productos, servicios y promociones.

Resolución de incidencias básicas y derivación de casos complejos.

Registro y seguimiento de interacciones en CRM.

Gestión de reclamaciones.

Requirements

Requisitos:

Experiencia en contact center como teleoperador/ra.
Buen nivel de comunicación y orientación al cliente.
Habilidad en el manejo informático y agilidad en el teclado.
Valorable conocimiento básico del sector automoción.
Valorable inglés.
Formación secundaria.
Comunicación persuasiva (clave para gestionar clientes difíciles y convencerlos de aceptar una solución que beneficie tanto a ellos como a la empresa. )

Benefits

Se ofrece:

Contratos de interinidad. (Cobertura de bajas de larga duración con posibilidad posterior de prórroga-Servicio Estable)
Dos horarios a cubrir, ambos de LUNES A VIERNES: De 9:00- 17:00 (39h/s) y de 8:30-14:00 (27,5 h/s)
Salario por convenio de contact center: Para 39h/s, 17.139,58 € brutos/año (1.428,30 € brutos/mes) y para 27.5h/s, 12.085,60 € brutos/año (1.007,13 € brutos/mes)

Formación de 3 días a partir del 10 de Agosto en horario de 10 a 16h a cargo de la empresa y remunerada.
Trabajo presencial en nuestro centro de Madrid (CL Alcalá 265-Metro El Carmen) .

Buen ambiente de trabajo y posibilidad de desarrollo profesional.

Diversidad, Equidad e Inclusión

TP es el hogar de una familia global con diversos orígenes y estilos de vida. Siempre abrazaremos la diversidad y nunca discriminaremos a empleados o candidatos por identidad o expresión de género, orientación sexual, raza, religión, edad, origen nacional, ciudadanía, discapacidad, estado de embarazo, condición de veterano u otras diferencias.