Backup Receptionist (Relief Staff) - Madrid

Randstad España
Randstad España
Madrid, SpainOn-site€17,094Added 3 days agoEntryTemporaryRemote: On Site🇪🇸Spanish: Native

This job was originally posted in Spanish and automatically translated to English.

Requirements

Languages: Proficiency and fluent spoken English (essential) for attending to international visitors and calls.

Schedule availability: Total flexibility from Monday to Friday from 07:00 to 21:00 (availability within this window to cover shifts, guaranteeing that the maximum daily workday will be 8 hours).

Work flexibility: Ability to adapt to a very variable workday (8-hour days, shorter 3-hour shifts, or on-call days without physical activation, always maintaining the fixed monthly salary).

Geographic mobility: Ease of movement within the Community of Madrid. Having your own vehicle to speed up emergency transfers is highly valued.

Interpersonal skills: Excellent communication skills, clear customer orientation, proactivity, problem-solving, and a positive attitude toward daily dynamism.

Immediate availability to start for the week of July 13th.

Job Description

Are you looking for a dynamic project where every day is a different challenge and you can contribute your great attitude and communication skills? If you have a vocation for service, an excellent level of languages, and a high capacity for adaptation to manage unforeseen situations quickly, this is your opportunity! We are looking to incorporate a committed professional to our standby team in Madrid, ensuring excellence in the reception service for our clients.

In your role as Backup Receptionist (Relief Staff), your main mission will be to guarantee the continuity and excellence of the service in the event of scheduled incidents or last-minute unforeseen events at any of our Madrid receptions. Your main functions will include:

Visitor care and reception: Welcoming clients, suppliers, and collaborators following established quality standards.

Switchboard management: Filtering, forwarding, and agile handling of national and international phone calls.

Correspondence and courier management: Reception, registration, distribution, and sending of packages and mail.

Administrative support: Office support tasks inherent to the reception position according to the needs of the assigned center.

Rapid activation: Ability to respond immediately to go to the assigned workplace as soon as the incident is notified.

Languages: Proficiency and fluent spoken English (essential) for attending to international visitors and calls.

Schedule availability: Total flexibility from Monday to Friday from 07:00 to 21:00 (availability within this window to cover shifts, guaranteeing that the maximum daily workday will be 8 hours).

Work flexibility: Ability to adapt to a very variable workday (8-hour days, shorter 3-hour shifts, or on-call days without physical activation, always maintaining the fixed monthly salary).

Geographic mobility: Ease of movement within the Community of Madrid. Having your own vehicle to speed up emergency transfers is highly valued.

Interpersonal skills: Excellent communication skills, clear customer orientation, proactivity, problem-solving, and a positive attitude toward daily dynamism.

Immediate availability to start for the week of July 13th.

Full-time Interim Contract (IT coverage).
Fixed annual salary: $17,094$ gross/year (guaranteed and independent of the hourly fluctuations of the weekly workday).
Travel expenses covered: Madrid Transport Pass paid by the company.
Continuous training: Prior and paid training period in the more than 80 receptions we manage in Madrid, ensuring your correct adaptation to each corporate environment.
Income stability in a dynamic position with an excellent working environment.

View original advert (Spanish)

¿Buscas un proyecto dinámico donde cada día sea un reto diferente y puedas aportar tu gran actitud y habilidades de comunicación? Si tienes vocación de servicio, excelente nivel de idiomas y una alta capacidad de adaptación para gestionar situaciones imprevistas de manera ágil, ¡esta es tu oportunidad! Buscamos incorporar a un/a profesional comprometido/a para nuestro equipo de retén en Madrid, garantizando la excelencia en el servicio de recepción de nuestros clientes.

En tu rol como Recepcionista Backup (Correturnos), tu misión principal será garantizar la continuidad y la excelencia del servicio ante incidencias programadas o imprevistos de última hora en cualquiera de nuestras recepciones de Madrid. Tus funciones principales incluirán:

Atención y recepción de visitas: Acogida de clientes, proveedores y colaboradores siguiendo los estándares de calidad establecidos.

Gestión de centralita: Filtro, desvío y atención ágil de llamadas telefónicas nacionales e internacionales.

Gestión de correspondencia y mensajería: Recepción, registro, distribución y envío de paquetería y valija.

Apoyo administrativo: Tareas de soporte de oficina propias del puesto de recepción según las necesidades del centro asignado.

Activación rápida: Capacidad de respuesta inmediata para acudir al centro de trabajo asignado en cuanto se notifique la incidencia.

Idiomas: Dominio e inglés fluido hablado (imprescindible) para la atención de visitas y llamadas internacionales.

Disponibilidad horaria: Flexibilidad total de Lunes a Viernes de 07:00 a 21:00 h (disponibilidad dentro de esta franja para cubrir turnos, garantizando que la jornada máxima diaria será de 8 horas).

Flexibilidad laboral: Capacidad para adaptarse a una jornada muy variable (días de 8 horas, jornadas más cortas de 3 horas, o días de guardia sin activación física, manteniendo siempre el salario fijo mensual).

Movilidad geográfica: Facilidad de desplazamiento por la Comunidad de Madrid. Muy valorable disponer de vehículo propio para agilizar los traslados de urgencia.

Habilidades interpersonales: Excelentes dotes de comunicación, clara orientación al cliente, proactividad, resolución de problemas y una actitud positiva ante el dinamismo diario.

Disponibilidad de incorporación inmediata para la semana del 13 de julio.

Contrato de Interinidad a tiempo completo (cobertura de IT).
Salario fijo anual: $17.094$ ¿ brutos/año (garantizados e independientes de las fluctuaciones horarias de la jornada semanal).
Gastos de desplazamiento cubiertos: Abono Transporte de Madrid pagado por la empresa.
Formación continua: Período formativo previo y remunerado en las más de 80 recepciones que gestionamos en Madrid, asegurando tu correcta adaptación a cada entorno corporativo.
Estabilidad de ingresos en un puesto dinámico y con excelente ambiente laboral.

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