RIU Hotels & Resorts is a prominent international hotel chain and one of the most recognized names in the global hospitality industry. Founded as a small family business, it has grown to operate over 100 hotels in 20 countries, serving millions of guests annually with a focus on sun-and-beach resorts and urban 'Riu Plaza' hotels. The company is a major employer in the tourism sector, maintaining a significant workforce across Europe, the Americas, and Africa.

In Spain, RIU maintains its global headquarters in Palma de Mallorca and has a massive footprint across the Balearic and Canary Islands. For international professionals, the company offers a diverse and multicultural working environment where language skills—particularly English and German—are highly prized. RIU is known for providing stable employment in the tourism sector and offering internal promotion opportunities for staff looking to build a long-term career in international hospitality.

Founded in 1953 by the Riu family as a small holiday hotel in Playa de Palma, Mallorca. The company began its international expansion in the 1990s and has since evolved into one of the world's leading resort chains.

For international professionals

Multilingualism is a core requirement, with high demand for English, German, and Spanish speakers in guest-facing roles.
Significant presence in major Spanish tourist destinations including Mallorca, Gran Canaria, and Fuerteventura.
Offers a structured career path with opportunities for international transfers across 20 countries.
Provides specialized training for various hospitality roles ranging from kitchen staff to hotel management.

This job was published a year ago

Bellhop / Hotel Doorman

RIU Hotels & Resorts

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

🎯 Job Title
Bellhop / Hotel Doorman

🌟 About RIU Hotels & Resorts
At RIU Hotels & Resorts, we are leaders in the hotel sector, with more than 100 hotels in over 20 countries around the world. Every day, we work to offer unforgettable experiences to our guests in some of the most stunning destinations on the planet. We are characterized by excellence in service, innovation, and a human team that makes a difference.

If you share our commitment to service excellence and want to be part of a constantly growing global company, this opportunity is for you!

📌 About the Position
We are looking to incorporate a Bellhop / Hotel Doorman to be part of our team in Madrid. This role will be key to ensuring that our quality and service standards continue to make a difference in our guests' experience. If you are a proactive person, customer-oriented and motivated by challenges, we want to meet you.

📝 Main Responsibilities

Provide a cordial and professional service to guests, ensuring an exceptional welcome experience from arrival to departure.
Monitoring the facilities, equipment, and materials of the establishments.
Control, storage, and transport of guests' luggage within the hotel premises or at the entrance doors.
Collaborate in maintaining order and cleanliness in the reception and concierge areas.
Monitor the facilities and communicate incidents to the corresponding department.
Control the entry and exit of objects, merchandise, suppliers, and personnel.

🔑 Job Requirements

Organized and proactive person capable of prioritizing based on needs.
Be a proactive, friendly, respectful person with a desire to make guests feel at home.
Excellent communication skills.
Ability to handle multiple tasks simultaneously, maintaining a calm and efficient attitude, even during high-demand periods.
High level of English is essential. A second language is an advantage.
Teamwork.

Valued/Preferred:

Previous experience in international hotel chains.
Additional certifications in [related topics, e.g., sustainable tourism, hotel management].

🎁 What We Offer

A dynamic, multicultural, and constantly growing work environment.
Opportunities for development and continuous training.
Exclusive benefits for RIU Hotels & Resorts employees.
Participation in a team passionate about achieving maximum customer satisfaction.
Temporary contract.

If you are looking to develop yourself in a dynamic environment, with a close and friendly approach, and be part of a global company that values your potential, this is your opportunity. Apply now and grow with us!

🌍 Our Commitment
At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnic origin, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and enhances service excellence.

Furthermore, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the center of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and contributing positively to the communities where we operate.

By joining RIU, you will be part of a company that seeks not only excellence in service but also a positive impact on the world.

View original advert (Spanish)

🎯 Título del Puesto
Botones / Portero(a) de Hotel

🌟 Sobre RIU Hotels & Resorts
En RIU Hotels & Resorts, somos líderes en el sector hotelero, con más de 100 hoteles en más de 20 países alrededor del mundo. Cada día, trabajamos para ofrecer experiencias inolvidables a nuestros huéspedes en algunos de los destinos más impresionantes del planeta. Nos caracterizamos por la excelencia en el servicio, la innovación y un equipo humano que marca la diferencia.

Si compartes nuestro compromiso con la excelencia en el servicio y quieres formar parte de una empresa global en constante crecimiento, ¡esta oportunidad es para ti!

📌 Sobre el Puesto
Buscamos incorporar un/a Botones / Portero(a) de Hotel para formar parte de nuestro equipo en Madrid. Este rol será clave para garantizar que nuestros estándares de calidad y servicio sigan marcando la diferencia en la experiencia de nuestros huéspedes. Si eres una persona proactiva, con orientación al cliente y motivada por los retos, queremos conocerte.

📝 Responsabilidades Principales

Brindar un servicio cordial y profesional a los huéspedes, asegurando la experiencia de bienvenida excepcional desde su llegada hasta su salida.
Vigilancia de las instalaciones, equipos y materiales de los establecimientos.
Control, almacenaje y transporte de los equipajes de los clientes en las dependencias del hotel o a las puertas de acceso a éste.
Colaborar en el mantenimiento del orden y de la limpieza en las zonas de recepción y conserjería.
Vigilar las instalaciones y comunica las incidencias al departamento correspondiente.
Controlar la entrada y salida de objetos, mercancías, proveedores y personal.

🔑 Requisitos del Puesto

Persona organizada y proactiva capaz de priorizar en función de las necesidades.
Ser una persona proactiva, amable, respetuosa y con ganas de hacer que los huéspedes se sientan como en casa.
Excelentes habilidades de comunicación.
Saber cómo manejar varias tareas simultáneamente, manteniendo una actitud calmada y eficiente, incluso en momentos de alta demanda.
Imprescindible alto nivel de inglés. Valorable segundo idioma.
Trabajo en equipo.

Valorable:

Experiencia previa en cadenas hoteleras internacionales.
Certificaciones adicionales en [temas relacionados, ej. turismo sostenible, gestión hotelera].

🎁 Qué Ofrecemos

Un ambiente de trabajo dinámico, multicultural y en constante crecimiento.
Oportunidades de desarrollo y formación continua.
Beneficios exclusivos para empleados de RIU Hotels & Resorts.
Participación en un equipo apasionado por conseguir la máxima satisfacción del cliente.
Contrato temporal.

Si buscas desarrollarte en un entorno dinámico, con un trato cercano y familiar, y formar parte de una empresa global que valora tu potencial, esta es tu oportunidad. ¡Aplica ahora y crece con nosotros!

🌍 Nuestro Compromiso
En RIU Hotels & Resorts, valoramos la diversidad, la equidad y la inclusión como pilares fundamentales de nuestro éxito. Damos la bienvenida a todas las candidaturas, independientemente de género, origen étnico, religión, discapacidad, edad, orientación sexual o identidad de género. Creemos que un equipo diverso enriquece nuestra cultura y potencia la excelencia en el servicio.

Además, estamos firmemente comprometidos con la sostenibilidad y la responsabilidad social. A través de nuestra estrategia Proudly Committed, situamos la sostenibilidad en el centro de todas nuestras decisiones. Este programa refleja nuestra dedicación a minimizar el impacto ambiental, promover prácticas responsables y contribuir positivamente a las comunidades donde operamos.

Al unirte a RIU, formarás parte de una empresa que no solo busca la excelencia en el servicio, sino también un impacto positivo en el mundo.