SIXT is a global leader in premium mobility services, offering a comprehensive range of car rentals, car sharing, ride-hailing, and vehicle subscriptions. Founded in 1912 and headquartered in Pullach, Germany, the company operates a fleet of over 270,000 vehicles across more than 100 countries, positioning itself as a dominant force in the international travel and transportation industry.

In Spain, SIXT maintains a massive footprint with branches in all major airports and urban centers, including Madrid, Barcelona, Palma de Mallorca, and Málaga. The company is a major employer for international talent, frequently recruiting for multilingual roles in sales and customer service, and offering remote work opportunities for language-specific support teams targeting the German and Chinese markets.

Founded in 1912 by Martin Sixt with just three cars, SIXT has grown from a local German car rental firm into a global mobility powerhouse. It remains a family-managed company, known for its innovative marketing and premium fleet standards.

For international professionals

Offers 100% remote opportunities for specific language-based roles, particularly for German speakers.
High demand for multilingual professionals, with frequent openings for speakers of German, Mandarin, and English.
Extensive geographic presence across Spain, providing job opportunities in both major mainland cities and the Balearic and Canary Islands.
Provides structured career paths such as the Management Development Program for office leadership roles.

VIP Customer Service Agent (m/f/d)

SIXT

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Company Description

Job Description

Do you want to be part of the world's leading premium mobility company? Do you have experience in B2B customer service? Are you motivated by working towards goals and providing premium service? If so, this is your opportunity to join TeamOrange!

YOUR ROLE AT SIXT

You will assist B2B customers (agencies, replacements, corporate...) via telephone and email to provide premium service in managing their accounts, rates, commissions, products, services, and reservations
You will provide internal support and assist other departments within the sales and operations area
You will manage after-sales inquiries from corporate customers and agencies
You will provide support in managing reservations and contract extensions for corporate and replacement customers
You will build loyalty with B2B customers throughout the entire sales cycle (pre and post-sale)
You will participate in additional projects as needed by the Customer Service & Inside Sales area

YOUR SKILLS MATTER

Customer Service Experience: You have developed your career in customer service environments and feel comfortable managing B2B clients
Languages: Your communication skills are excellent and you speak English fluently
Result-Oriented: You are attracted by challenges and all your effort/talent is directed toward achieving your goals
Proactive Attitude: You are enthusiastic and enjoy working independently, always anticipating the customer's needs
Office Skills: Your proficiency in the MS Office package is excellent and you feel comfortable using reservation management tools or similar
Schedule: You are available to work the following shifts Monday to Friday: rotating shift from 9:00 to 17:00 or from 10:00 to 18:00; Saturdays: one Saturday every five, from 9:00 to 17:00h

WHAT WE OFFER

Attractive Salary and Growth Opportunities: Competitive professional salary with interesting variable bonuses linked to objectives and professional development opportunities in an international environment
Team Building Activities and International Events: Participate in exciting team building activities and global corporate events
Work-Life Balance: Enjoy your birthday off and additional vacation days for your anniversary at SIXT
Flexible Compensation: Benefit from private health insurance, childcare support, and/or a restaurant card
Exclusive Employee Benefits: Discounts for family and friends on SIXT rentals, as well as offers on hotels, shops, Gympass, business schools, and more
Flexible Working Model: Enjoy flexible working hours with the option to work from home up to 6 days per month

Requirements

Additional Information

Who we are:

We are a leading global mobility service provider, with a turnover of 4.0 billion euros and approximately 9,000 employees worldwide. Our mobility platform ONE brings together our products SIXT rent (vehicle rental), SIXT share (vehicle sharing), SIXT ride (taxi and chauffeur services), and SIXT+ (vehicle subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 partner collaborators, and about 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries with 2,000 rental stations. At SIXT, exceptional customer experience and customer service are our top priority. We believe in true entrepreneurship and long-term stability, and we align our business strategy with a forward-looking vision. Start with us and apply now!

Videos To Watch

View original advert (Spanish)

Descripción de la empresa

Descripción del empleo

¿Quieres formar parte de la compañía líder en movilidad premium en el mundo? ¿Tienes experiencia en la atención al cliente B2B? ¿Te motiva trabajar por objetivos y ofrecer un servicio premium? Si es así, ¡esta es tu oportunidad para unirte al TeamOrange!

TU PAPEL EN SIXT

Atenderás a los clientes B2B (agencias, replacements, corporativos...) a través del teléfono y correo electrónico para ofrecer un servicio premium en la gestión de su cuenta, tarifas, comisiones, productos, servicios y reservas
Ofrecerás soporte interno y apoyarás a otros departamentos del área de ventas y operaciones
Gestionarás la postventa de consultas de cliente corporativo y agencias
Ofrecerás apoyo en la gestión de reservas y extensiones de contratos de cliente corporativo y replacement
Fidelizaras a los clientes B2B en todo el ciclo de ventas (pre y post venta)
Participarás en proyectos adicionales según necesidad del área de Customer Service & Inside Sales

TUS HABILIDADES IMPORTAN

Experiencia en Atención al Cliente Has desarrollado tu carrera en entornos de customer service y te sientes cómodo en la gestión de clientes B2B
Idiomas Tus habilidades de comunicación son excelentes y hablas inglés de manera fluida
Orientación a resultados Te seducen los retos y todo tu esfuerzo/talento va dirigido a conseguir tus objetivos
Actitud proactiva Eres entusiasta y te gusta trabajar de manera autónoma, anticipándote siempre a las necesidades del cliente
Ofimática Tu manejo de paquete MS Office es excelente y te sientes cómodo/a en el manejo de herramientas de gestión de reservas o similar
Horario Tienes disponibilidad para trabajar en los siguientes turnos De lunes a viernes: turno rotativo de 9:00 a 17:00 o de 10:00 a 18:00; Sábados: un sábado de cada cinco, en horario de 9:00 a 17:00h

LO QUE OFRECEMOS

Salario Atractivo y Oportunidades de Crecimiento Profesional Salario competitivo con interesantes bonus variables asociados a objetivos y oportunidades de desarrollo profesional en un entorno internacional
Actividades de Team Building y Eventos Internacionales Participa en emocionantes actividades de team building y eventos corporativos globales
Equilibrio entre Vida Personal y Profesional Disfruta de tu cumpleaños libre y días adicionales de vacaciones por tu aniversario en SIXT
Retribución Flexible Benefíciate de seguro de salud privado, apoyo para el cuidado de niños y/o una tarjeta de restaurante
Beneficios Exclusivos para Empleados Descuentos para familiares y amigos en alquileres de SIXT, además de ofertas en hoteles, tiendas, Gympass, escuelas de negocios y más
Modelo de Trabajo Flexible Disfruta de horarios de trabajo flexibles con la opción de trabajar desde casa hasta 6 días al mes

Requisitos

Información adicional

Quiénes somos:

Somos un proveedor de servicios de movilidad líder a nivel mundial, con una facturación de 4,00 mil millones de euros y aproximadamente 9.000 empleados en todo el mundo. Nuestra plataforma de movilidad ONE reúne nuestros productos SIXT rent (alquiler de vehículos), SIXT share (préstamo de vehículos), SIXT ride (servicios de taxi y chófer) y SIXT+ (abono de vehículos), dando a nuestros clientes acceso a nuestra flota de 350.000 vehículos, a los servicios de 4.000 socios colaboradores y a unos 5 millones de conductores en todo el mundo. Junto con nuestros socios franquiciados, estamos presentes en más de 110 países con 2.000 estaciones de alquiler. En SIXT, la experiencia del cliente y el servicio al cliente excepcionales son nuestra máxima prioridad. Apostamos por el verdadero espíritu empresarial y la estabilidad a largo plazo, y alineamos nuestra estrategia empresarial con visión de futuro. ¡Empieza con nosotros y postúlate ahora!