Sopra Steria is a European leader in consulting, digital services, and software development, operating across more than 30 countries with a global workforce of over 55,000 employees. The company provides end-to-end solutions for large-scale digital transformation projects in sectors such as banking, insurance, public services, and aerospace.

In Spain, Sopra Steria maintains a robust presence with thousands of professionals distributed across several major cities. The company is particularly attractive to international professionals due to its multicultural environment and frequent requirement for multilingual candidates, especially those proficient in English or French, to support global clients and cross-border projects.

Sopra Steria was formed in 2014 through the merger of two major French IT firms, Sopra (founded 1968) and Steria (founded 1969). The merger created one of the largest digital services providers in Europe.

For international professionals

Strong demand for multilingual professionals, specifically requiring English (B2/C1) or French for many technical and consulting roles.
Operates multiple delivery centers across Spain, including Madrid, Barcelona, and Valencia, offering geographic flexibility for employees.
Provides opportunities to work on large-scale international projects for Fortune 500 companies and major European institutions.
Offers a structured career path with internal training programs and certifications in technologies like AWS, SAP, and Salesforce.

KCS Knowledge Manager

Sopra Steria

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Company Description

Because working at Sopra Steria is also about feeling Sopra Steria.

We are a recognized European leader in consulting, digital services, and software development, with nearly 56,000 employees in almost 30 countries and more than 4,000 in Spain.
We focus on people, their training, and professional development, which drives us to constantly grow and improve.

We have a passion for digital and, just like you, we are looking for the best adventure. We want your day-to-day to become your greatest inspiration. For you to learn, contribute, have fun, grow and, above all, enjoy yourself to the fullest.

If you want to be part of a "Great Place to Work" team, keep reading!

Job Description

What challenge do we propose?
We are looking for a Knowledge Management Manager with KCS (Knowledge-Centered Service) for an international project in the banking sector, hybrid in Madrid.

Requirements

What are we looking for?

- Experience in knowledge management in IT or technical environments.

- Adoption and adaptation of IT market frameworks, such as ITIL v4.

- Essential experience with KCS v6 (Knowledge-Centered Service).

- Design and maintenance of technical and end-user knowledge bases, multilingual and in multiple formats (text, images, videos), including the definition of taxonomies and metadata.

- Advanced configuration and administration of tools such as ServiceNow Knowledge Management (Application and Portal), SharePoint Online, or others.

- Interpretation of knowledge performance metrics and their translation into useful information.

- Integration of knowledge management with AI/ML (e.g., chatbot training, automated content classification).

- English C1

Additional Information

What do we have for you?

Permanent contract and full-time schedule
23 vacation days
Continuous training: technical, transversal, and language skills. We have access to certifications, training from major Technology Partners, online platforms, and much more!
Life and accident insurance
Possibility to opt into our flexible remuneration (health insurance, nursery vouchers, transport, meals, and training)
Access to Privilege Club, where you will find interesting discounts on major brands
Personalized and detailed onboarding. We accompany you at all times so that you feel #soprano from the very first moment.
Office with spaces reserved for leisure. Work and fun combined!
Camaraderie and a good atmosphere; we keep the power of unity in mind.

And most importantly... You have the possibility to develop your professional career with us: Together we will create a personalized career plan. You will be trained, we will set goals, and we will carry out monitoring to ensure we achieve them together. We listen to your priorities and fight for them.

Here your voice matters! Join us and be part of something more!

The world is how we shape it

At Sopra Steria, we are committed to creating a diverse and inclusive environment, evaluating every application objectively, based on competencies and experience. We firmly believe that the diversity of experiences and perspectives is what drives our innovation.

Videos To Watch

View original advert (Spanish)

Descripción de la empresa

Porque trabajar en Sopra Steria, también es sentir Sopra Steria.

Somos un reconocido líder europeo en consultoría, servicios digitales y desarrollo de software, con cerca de 56.000 empleados en casi 30 países y más de 4.000 en España.
Nos enfocamos en las personas, en su formación y desarrollo profesional, lo que nos impulsa a crecer y mejorar constantemente.

Tenemos pasión por lo digital y al igual que tú, buscamos la mejor de las aventuras. Queremos que tu día a día se convierta en la mejor de tus inspiraciones. Que aprendas, aportes, te diviertas, crezcas y que, sobre todo, disfrutes al máximo.

Si quieres formar parte de un equipo "Great Place to Work", ¡Sigue leyendo!

Descripción del empleo

¿Qué reto proponemos?
Buscamos Manager de Gestión del Conocimiento con KCS (Knowledge-Centered Service) para un proyecto intrnacional del sector bancario híbrido en Madrid.

Requisitos

¿Qué buscamos?

- Experiencia en gestión del conocimiento en entornos informáticos o técnicos.

- Adopción y adaptación de marcos del mercado informático, como ITIL v4.

- Imprescindible experiencia con KCS v6 (Knowledge-Centered Service).

- Diseño y mantenimiento de bases de conocimiento técnicas y para usuarios finales multilingües y en múltiples formatos (texto, imágenes, vídeos), incluyendo la definición de taxonomías y metadatos.

- Configuración y administración avanzadas de herramientas como ServiceNow Knowledge Management (Application y Portal), SharePoint Online u otras.

- Interpretación de métricas de rendimiento del conocimiento y su traducción en información útil.

- Integración de la gestión del conocimiento con IA/ML (por ejemplo, entrenamiento de chatbots, clasificación automatizada de contenidos).

- Inglés C1

Información adicional

¿Qué tenemos para ti?

Contrato indefinido y jornada completa
23 días de vacaciones
Formación continua: competencias técnicas, transversales y de idiomas. Contamos con acceso a certificaciones, formaciones de los principales Partners Tecnológicos, plataformas online y ¡mucho más!
Seguro de vida y de accidentes
Posibilidad de acogerte a nuestra retribución flexible (seguro médico, cheques guarderías, transporte, comida y formación)
Acceso a Privilege Club, donde encontrarás descuentos interesantes en las principales marcas
Onboarding personalizado y detallado. Te acompañamos en todo momento para que te sientas #soprano desde el primer momento.
Oficina con espacios reservados al ocio. ¡Trabajo y diversión unido!
Compañerismo y buen ambiente, el poder de la unión lo tenemos presente.

Y lo más importante...Tienes la posibilidad de desarrollar tu carrera profesional con nosotros: Crearemos juntos un plan de carrera personalizado. Te formarás, marcaremos objetivos y llevaremos a cabo un seguimiento para asegurarnos de que lo conseguimos juntos. Escuchamos tus prioridades y luchamos por ellas.

¡Aquí tu voz importa! ¡Únete a nosotros y sé parte de algo más!

The world is how we shape it

En Sopra Steria estamos comprometidos con la creación de un entorno diverso e inclusivo, evaluando cada candidatura de forma objetiva, en base a sus competencias y experiencia. Creemos firmemente que la diversidad de experiencias y perspectivas es lo que impulsa nuestra innovación.