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ICT Support Technician
UNIR·Madrid, Spain
What they offer
Hybrid
Office and home days — the ad has the split.
What they ask for
Have the right to work in Spain
UNIR doesn't mention sponsorship in the ad.
Be near Madrid for hybrid days
No relocation package mentioned.
Pulled from the advert automatically — the full ad is what counts.
Added 2 months ago
About the role
At Grupo PROEDUCA, a leading group in online higher education in Spanish, we are looking for an ICT Support Technician to join the Technical Support team. If you are proactive, resourceful, and eager to grow in a dynamic environment, we want to meet you!
What you'll do
🧩 What will you do on a day-to-day basis?
Maintenance of workstations (hardware, systems, networks, and software).
Management of monitoring tools, mainly Zabbix and Nagios.
Support and maintenance for users in Microsoft Office 365.
Basic management of Active Directory.
Basic support for network infrastructure.
Resolution and follow-up of incidents, ensuring SLA compliance.
Incident management using Jira.
Participation in technology and continuous improvement projects.
What you'll get
🌟 What do we offer you?
✅ Permanent contract with professional development.
📍 Hybrid model: first 3 months 100% on-site. Afterwards, 4 days on-site and 1 day of remote work per week.
🕒 Working hours: Mon-Thu from 9:00 AM to 6:15 PM and Fri from 9:00 AM to 2:00 PM.
🏢 Offices in Pozuelo de Alarcón, 3 minutes from the train station.
💳 Flexible compensation: health insurance, transport, childcare, and gourmet card.
🎓 Up to 80% discount on UNIR qualifications.
🚀 26 working days of vacation, 4 personal days, and an annual 16-hour allowance.
🤝 Collaborative, dynamic environment focused on professional development.
About the company & team
Management and Administration Staff (PGA)
Hiring process
📩 We want to meet you!
If you enjoy solving technological challenges and providing quality service to users, this is your opportunity to continue developing your career with us.
🎓 What We Are Looking For
🎓 What are we looking for?
Higher degree in Microcomputer Systems, Systems Administration, Telecommunications, or similar.
Experience in technical support for users and incident resolution.
Knowledge of hardware, operating systems, networks, Office 365, Active Directory, and monitoring tools such as Zabbix or Nagios.
Experience with Jira is a plus.
Proactive, organized, user-oriented person with the ability to work in a team.
Interest in learning and participating in innovation projects.
Additional information
The EDUCATIVO Group is committed to equal opportunities and diversity, promoting an environment free from discrimination.
#LI-SP1
About the role
En Grupo PROEDUCA, grupo líder en Educación Superior online en español, buscamos un/a Técnico/a de Soporte TIC para incorporarse al equipo de Soporte Técnico. Si eres una persona proactiva, resolutiva y con ganas de crecer en un entorno dinámico, ¡queremos conocerte!
What you'll do
🧩 ¿Qué harás en tu día a día?
Mantenimiento de puestos de trabajo (hardware, sistemas, redes y software).
Gestión de herramientas de monitorización, principalmente Zabbix y Nagios.
Soporte y mantenimiento a usuarios en Microsoft Office 365.
Gestión básica de Active Directory.
Soporte básico a la infraestructura de redes.
Resolución y seguimiento de incidencias, garantizando el cumplimiento de los SLA.
Gestión de incidencias mediante Jira.
Participación en proyectos tecnológicos y de mejora continua.
What you'll get
🌟 ¿Qué te ofrecemos?
✅ Contrato estable con desarrollo profesional.
📍 Modelo híbrido: primeros 3 meses 100% presencial. Posteriormente, 4 días presenciales y 1 día de teletrabajo a la semana.
🕒 Horario: L-J de 9:00 a 18:15 y V de 9:00 a 14:00.
🏢 Oficinas en Pozuelo de Alarcón, a 3 minutos de la estación de tren.
💳 Retribución flexible: seguro médico, transporte, guardería y tarjeta gourmet.
🎓 Hasta un 80% de descuento en titulaciones de UNIR.
🚀 26 días laborables de vacaciones, 4 días de asuntos propios y bolsa anual de 16 horas.
🤝 Entorno colaborativo, dinámico y orientado al desarrollo profesional.
About the company & team
Personal de Gestión y Administración (PGA)
Hiring process
📩 ¡Queremos conocerte!
Si disfrutas resolviendo retos tecnológicos y ofreciendo un servicio de calidad a los usuarios, esta es tu oportunidad para seguir desarrollando tu carrera con nosotros.
🎓 ¿Qué buscamos?
Grado Superior en Sistemas Microinformáticos, Administración de Sistemas, Telecomunicaciones o similar.
Experiencia en soporte técnico a usuarios y resolución de incidencias.
Conocimientos de hardware, sistemas operativos, redes, Office 365, Active Directory y herramientas de monitorización como Zabbix o Nagios.
Valorable experiencia con Jira.
Persona proactiva, organizada, orientada al usuario y con capacidad de trabajo en equipo.
Interés por aprender y participar en proyectos de innovación.
Additional information
El Grupo EDUCATIVO está comprometido con la igualdad de oportunidades y la diversidad, promoviendo un entorno libre de discriminación.
#LI-SP1
You'll most likely need Spanish to apply.This job was automatically translated to English, .
About the company
UNIR
Online Education
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Accredited Teachers in Artificial Intelligence Applied to Education | Course 26-27
Pozuelo de Alarcón, Spain
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