Family Engagement Manager

Family Engagement Manager

Key Responsibilities

We are seeking an experienced and highly organised Family Engagement Manager to join our regional Admissions team in Iberia. This is an exciting opportunity for a proactive professional with strong communication, customer service and relationship-building skills who is passionate about delivering an outstanding experience to prospective families.

As the first point of contact for families interested in our schools, you will manage and qualify incoming enquiries, guide families through the initial stages of the admissions journey, and coordinate school visits. Working across several schools within the region, you will play a key role in ensuring timely responses, effective lead management and a seamless handover to each school's Admissions team.

Candidate Profile

• University degree or equivalent qualification in Marketing, Communications, Education, Business or a related field.
• Minimum of 2 years' experience in a customer-facing environment such as admissions, consultative sales, customer service or a contact centre.
• Strong experience handling telephone enquiries and building positive relationships with prospective customers or families.
• Advanced CRM skills and experience managing pipelines; previous experience using HubSpot is highly desirable.
• Fluent in Catalan, English and Spanish, with excellent verbal and written communication skills in all three languages.
• Galician and/or Portuguese would be an advantage.
• Previous experience within the education sector or an international school environment is highly desirable.
• Excellent organisational skills with the ability to manage a high volume of enquiries across multiple schools while maintaining attention to detail.
• Strong customer and family orientation, combining a warm and professional approach with a results-driven mindset.
• Ability to work collaboratively across different teams, schools and locations.
• Proactive, adaptable and comfortable working in a fast-paced regional environment where priorities may change according to demand.
• Strong attention to data quality and confidence maintaining accurate information across CRM and communication systems.

We Offer

• Permanent and full-time contract.
• A regional role within the Iberia Admissions team, working across a diverse network of international schools.
• A collaborative, international and dynamic working environment.
• Access to a wide range of professional development opportunities within the Globeducate network.

True impact starts when we dare to Be Excellent, Be Supportive, Be a Pioneer, and Be Global. If you share these core values,

Safeguarding Statement: Globeducate is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We welcome applications from all suitably qualified candidates, particularly those from underrepresented groups including ethnicity, gender, transgender status, age, disability, sexual orientation or religion. Successful applicants will be subject to safer recruitment checks, including an enhanced DBS check (with barred list where appropriate), checks with past employers, including overseas police checks, online searches and relevant pre-employment safeguarding assessments.