I2C Collection & Dispute Mgmt Sr Analyst

Knowledge of SAP systems

Foreign language capability is a plus

Experience from BPO or shared services center of a multinational corporation and even local companies with relevant experience.

Digital/ intelligent automation capabilities.

Foreign language capability is a plus

• A minimum of a bachelor's level degree or equivalent isrequired, preferably in accounting, finance, or related business discipline.

• CPA, CMA,MBAand/or other financial certificationsispreferred

Fluent in English for communication, for both oral and written

Technologyproficiencyin Microsoft Office and ERP

Strong collaboration,influencing,changeand communication skills withstrategicmindset.

€43,600.00 - €70,150.00

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees' and companies' performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location's eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.

DePuy Synthes is recruiting for an I2C Collection & Dispute Mgmt Sr Analyst, located in Madrid, Spain.

"Reimagine the possibilities" at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world's largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionalslocatedin over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services Finance team in theInvoice to Cashprocess area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance-in a J&J way-to our Operating Companies around the world.

I2C Collection & Dispute Mgmt Sr Analyst-is responsible formanaging and overseeing end to end service delivery in the Invoice to Cash Collection and dispute function for specific business MRCs and markets

• Own strategic management of customer collections and open receivables for complex andhigh‑valueaccounts through proactive engagement, negotiation, and advanced dispute resolution techniques.

• Influence and drive desired customer payment behavior tooptimizecash flow, improve Days Sales Outstanding (DSO), and mitigate credit risk.

• Lead performance management of collection KPIs against Service Level Agreements (SLAs),identifyinggaps and driving corrective actions.

• Perform advanced AR forecasting, trend analysis, and root cause analysis toanticipaterisks and enable proactive portfolio management.

• Providesenior‑leveloversight and decision making on Sales Order Releasing activities within defined authority limits, escalating risks asappropriate.

• Ownend‑to‑enddispute lifecycle for a portfolio of strategically important,high‑risk, orhigh‑revenuecustomer accounts, from investigation through resolution and financial posting.

• Act as a Senior Subject Matter Expert (SME) for complex,non‑standard, or escalated disputes,leveragingdeep functional and business knowledge.

• Manage and overseenon‑disputedcredits, revenue adjustments, and reconciliation activities, ensuring accuracy, compliance, andtimelyresolution.

• Provideexpert guidance, escalation leadership, and solutioning support to internal stakeholders to resolve complex customer and revenue issues.

• Participate in or leadcustomer‑facingnegotiations to resolve disputes, protect revenue, and strengthenlong‑termcustomer relationships.

• Proactivelyidentify, prioritize, and execute process improvement opportunities,leverageavailable technology and tools, and ensure sustained audit readiness and controls compliance.

• Serve as a key strategic partner to Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams to driveend‑to‑endI2C effectiveness.

• Act as a trusted advisor and escalation point for internal stakeholders on collections, disputes, revenue, and customer risk matters.

• Influencecross‑functionaldecision making by providing insights, recommendations, and risk assessments.

• Support leadership through advanced analysis,executive‑readyreporting, andhigh‑impactspecial projects asrequired.

Finance

People Leader

Madrid, Spain

• 4-6years of relevant work experience

• Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensiveexpertisein the latter (Collections/Dispute Management) and preferably in the same Industry as J&J - Healthcare/Pharma - Preferred.

• Strong customer engagement skills (includingabilityto manage difficult customers) for both internal and external stakeholders.

• Capable of shaping and defining solutions and strategies for customer portfolios

• Advanced Negotiation and communication skills

• Able to support and prepare foundational analysis for evidence-based decision making.

• Present results and strategies to senior leadership.

• Change ManagementSkills preferred

Accounting, Accounts Payable (AP), Accounts Receivable (AR), Analytical Reasoning, Consulting, Detail-Oriented, Developing Others, Execution Focus, Financial Analysis, Financial Recordkeeping, Financial Reports, Financial Risk Management (FRM), Inclusive Leadership, Leadership, Multi Currency Accounting, Numerically Savvy, Process Optimization, Process Oriented