This job was published 4 months ago

Industry X - Técnico de soporte de automatización

Accenture
Accenture
Barcelona, SpainOn-siteCompetitiveAdded 4 months ago
🇪🇸 Translated from Spanish

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

REINVENT - REDEFINE - REVOLUTIONIZE THE INDUSTRY

Join one of Accenture's most cutting-edge teams— the Industry X team. Our mission is to lead our clients' digital transformation. In other words, we leverage our ingenuity, the power of data, and our technological and digital capabilities to help our clients achieve greater productivity, continue to grow, meet their sustainability commitments, and stay competitive.

How do we do it?

Helping them redefine how their products are designed and manufactured, sourced and supplied, produced, maintained and renewed.

Applying emerging technologies such as Cloud, artificial intelligence, big data, extended reality, blockchain or the internet of things to change the way things are done... and the things that are done.

Collaborating with the business ecosystem to innovate, co-create and achieve the best results for the industry.

Will you join the challenge?

We are looking for an Oasys Support Technician to provide technical support to clients on industrial automation systems PLC, SCADA, MES, resolving technical incidents and ensuring the correct functioning of the systems.

Experience, knowledge, and skills necessary to carry it out:

  • Diagnosis, resolution and documentation of incidents remotely (90% of the time) and in the field (10% of the time), in collaboration with the production and maintenance teams of the clients, and always with the support of the project development teams and the software architects of the company.

  • Preventive and corrective maintenance, planning and executing technical interventions to avoid unwanted factory shutdowns, always focusing on minimizing the impact on production.

  • Collaboration with the engineering team, providing feedback from the Support perspective and proposing/implementing improvements and enhancements to the systems.

  • Technical visits to factories for the resolution of incidents (on a case-by-case basis), execution of periodic preventive inspections and the possibility of occasionally attending technical-economic meetings.

  • Active collaboration in the integration of new technologies into the department's operations and possible implementations directly for clients (AI, GenIA, Machine learning, Business Analytics, etc...).


Requirements:

  • 1 to 3 years of experience in providing technical support to clients in industrial automation systems PLC, SCADA, MES, resolving technical incidents and ensuring the correct functioning of the systems.

  • Higher level vocational training or technical engineering related to industry (industrial automation, electricity-electronics-mechatronics, robotics and industrial management systems)

  • Intermediate English

  • Experience in remote and field troubleshooting and diagnosis, as well as preventive and corrective maintenance.

  • The ability to communicate in any direction and at different levels (conversations with production operators, maintenance technicians, engineering director, etc.) is highly valued.

  • 100% customer focus, concentrating on minimizing the impact of incidents on customer production.

  • Driver's license and own vehicle.

  • Availability to go to the plant to carry out technical assistance or preventive inspections, 90% of the time scheduled in advance.

  • Open to occasional collaborations with the project team.

  • Availability to work on-call shifts.

  • Residence or availability to relocate to Barcelona.

What we offer you in return:

By joining our team, you'll have the opportunity to redesign the entire value chain, from start to finish, from engineering to manufacturing. You'll see how your work has a direct and positive impact on our customers' productivity, growth, and sustainability.

As a member of the Industry X team, you'll learn something new every day. The variety of opportunities and projects we work on will allow you to develop your full potential, take on new challenges, and grow professionally every day.

Benefits

  • Health, life and accident insurance

  • Medical services and wellness programs

  • Flexible compensation and stock purchase program

  • Flexible work programs (schedules, days off, vacations...)

  • Individualized training itinerary

  • Sustainability programs and the Accenture Foundation

  • Employee network for diversity

  • Other benefits: Bankinter branch with special conditions and profit sharing.


Make way for change - Sign up!

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Declaration of equal employment opportunities

We believe no one should be discriminated against because of their differences. All employment decisions will be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other criterion protected by applicable law. Our rich diversity makes us more innovative, competitive, and creative, helping us better serve our customers and communities.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Declaration of equal employment opportunities

We believe no one should be discriminated against because of their differences. All employment decisions will be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other criterion protected by applicable law. Our rich diversity makes us more innovative, competitive, and creative, helping us better serve our customers and communities.

View original advert (Spanish)

REINVENTA - REDEFINE - REVOLUCIONA LA INDUSTRIA

Únete a uno de los equipos más vanguardistas de Accenture - el equipo de Industria X. Nuestra misión es liderar la transformación digital de nuestros clientes. En otras palabras, ponemos nuestro ingenio, el poder de los datos y nuestras capacidades tecnológicas y digitales al servicio de nuestros clientes para que obtengan una mayor productividad, favorecer que sigan creciendo, ayudarles a alcanzar sus compromisos de sostenibilidad y mantenerse competitivos.

¿Cómo lo hacemos?

Ayudándoles a redefinir cómo se diseñan y fabrican, obtienen y suministran, fabrican, mantienen y renuevan sus productos.

Aplicando tecnologías emergentes como el Cloud, inteligencia artificial, el big data, la realidad extendida, blockchain o el internet de las cosas para cambiar la forma de hacer las cosas... y las cosas que se hacen.

Colaborando con el ecosistema empresarial para innovar, co-crear y alcanzar los mejores resultados para la industria.

¿Te unes al reto?

Estamos buscando un Técnico Soporte Oasys Dando soporte técnico a clientes en sistemas de automatización industrial PLC, SCADA, MES, resolviendo incidencias técnicas y asegurando el correcto funcionamiento de los sistemas.

Experiencia, conocimientos y aptitudes necesarias para llevarlo a cabo:

  • Diagnóstico, resolución y documentación de incidencias en remoto (90% de las ocasiones) y en campo (10% de las ocasiones), en colaboración con los equipos de producción y mantenimiento de los clientes, y siempre con el apoyo de los equipos de desarrollo de proyectos y los arquitectos de software de la compañía.

  • Mantenimiento preventivo y correctivo, planificando y ejecutando intervenciones técnicas para evitar paradas no deseadas en las fábricas, poniendo siempre el foco en la minimización del impacto a producción.

  • Colaboración con el equipo de ingeniería, aportando feedback desde la perspectiva de Soporte y proponiendo/ejecutando mejoras y evolutivos en los sistemas.

  • Visitas técnicas a fábricas para resolución de incidencias (puntualmente), ejecución de inspecciones preventivas periódicas y posibilidad de asistir ocasionalmente a reuniones de carácter técnico-económico.

  • Colaboración activa en la integración de las nuevas tecnologías a la operativa del departamento y posibles implantaciones directamente clientes (IA, GenIA, Machine learning, Business Analitycs, etc...).


Requisitos:

  • De 1 a 3 años de experiencia en el soporte técnico a clientes en sistemas de automatización industrial PLC, SCADA, MES, resolviendo incidencias técnicas y asegurando el correcto funcionamiento de los sistemas.

  • Ciclo formativo grado superior o ingeniería técnica relacionados con la industria (automatización industrial, electricidad-electrónica-mecatrónica, robótica y sistemas de gestión industriales)

  • Inglés intermedio

  • Experiencia en el diagnóstico y resolución de problemas en remoto y en campo, así como en el mantenimiento preventivo y correctivo.

  • Muy valorable la capacidad de comunicación hacía cualquier dirección y distintos niveles (conversaciones con operario de producción, técnicos de mantenimiento, director de ingeniería...).

  • Orientación 100% a cliente, focalizando la minimización del impacto de las incidencias en la producción de los clientes.

  • Carnet de conducir y vehículo propio.

  • Disponibilidad para acudir a planta para la realización de asistencias técnicas o inspecciones preventivas, el 90% de las veces programado con antelación.

  • Abierto ha realizar colaboraciones puntuales con el equipo de proyectos.

  • Disponibilidad para realizar guardias.

  • Residencia o disponibilidad de reubicarse en Barcelona.

Qué te ofrecemos a cambio:

Si te unes a nuestro equipo tendrás la oportunidad de rediseñar toda la cadena de valor, de principio a fin, desde la ingeniería hasta la fabricación. Podrás ver cómo tu trabajo genera un impacto directo y positivo en la productividad, crecimiento y sostenibilidad de nuestros clientes.

Como integrante del equipo de Industria X, aprenderás algo nuevo cada día. La variedad de oportunidades y proyectos en los que trabajamos te permitirán desarrollar todo potencial, afrontar nuevos retos y crecer profesionalmente todos los días.

Beneficios

  • Seguro médico, de vida y de accidentes

  • Servicio médico y programas de bienestar

  • Programa de retribución flexible y compra de acciones

  • Programas de flexibilidad (horarios, días libres, vacaciones...)

  • Itinerario de formación individualizado

  • Programas de sostenibilidad y Fundación Accenture

  • Red de empleados para la diversidad

  • Otros beneficios: oficina de Bankinter con condiciones especiales y reparto de beneficios.


Da paso al cambio - ¡Inscríbete!

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Declaración de igualdad de oportunidades en el empleo

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Declaración de igualdad de oportunidades en el empleo

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.

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