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Senior Cloud Operations Engineer

Accenture
Accenture
Madrid, SpainOn-siteCompetitiveAdded 2 months agoSeniorPermanentRemote: HybridRelocation: Visa Help🇪🇸Spanish: Fluent
Hybrid🇪🇸 Translated from Spanish

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Accenture Technology, we help our clients transform and operate their technology platforms at scale, combining innovation, operational excellence, and specialized talent. You will be part of a global, collaborative, and highly technological environment, where you can work on complex cloud computing projects with real impact on large organizations.

We are looking for a Senior Cloud Operations Engineer with a strong operational focus and technical leadership capability to provide L2/L3 support in multi-cloud environments, acting as a technical reference within the Cloud Operations team.

It is essential to reside in Spain and have a work permit in Spain.

Functions to be performed:

  • Lead the resolution of complex incidents in Azure, AWS, and GCP environments, performing root cause analysis and applying definitive solutions.

  • Manage changes in cloud platforms ensuring risk assessments, rollback plans, and compliance with ITSM processes.

  • Supervise patching activities, vulnerability remediation, and compliance with operational and security SLAs.

  • Coordinate Disaster Recovery and Business Continuity tests, documenting results, RTO/RPO evidence, and improvement plans.

Responsibilities:

  • Act as a technical escalation point for Cloud Operations analysts, providing guidance and support on critical incidents.

  • Ensure configuration governance in cloud Landing Zones, guaranteeing alignment with approved baselines and corporate standards.

  • Maintain and optimize ServiceNow workflows, CMDB quality, and operational reporting.

  • Collaborate closely with Platform Engineering teams to resolve structural problems and improve platform stability.

  • Drive continuous improvement initiatives in processes, tools, and operational automation.

  • Work with observability and monitoring tools such as Azure Monitor, CloudWatch, or equivalents.

  • Provide operational vision in managed environments and large-scale cloud services.

Requirements:

  • Solid hands-on experience in at least two hyperscalers (Azure and AWS essential).

  • Advanced knowledge of ITSM processes: incident, problem, change, and configuration management.

  • Experience with ServiceNow (administration, reporting, and CMDB).

  • Knowledge of IaC tools such as Terraform and Ansible from an operational governance approach.

  • AZ-104 certification or AWS Certified CloudOps Engineer - Associate (certified or in progress).

  • Demonstrated ability to lead technical teams or workstreams in managed services environments.

Benefits and compensations: At Accenture, a company recognized as a Great Place To Work®, we bet on a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection to work with our teams and clients. A connection that allows us to maintain our culture of inclusion and diversity and be, according to Refinitiv, the most diverse company in the world.
Additionally, we offer other benefits such as:

  • Medical, Life, and accident insurance

  • Medical service and wellness programs

  • Flexible remuneration program and stock purchase

  • Flexibility programs (scheduling, days off, vacations...)

  • Individualized training itinerary

  • Sustainability programs and Accenture Foundation

  • Diversity employee network

  • Other benefits: Bankinter Office with special conditions and profit sharing

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against for their differences. All employment decisions will be made regardless of age, race, creed, color, religion, sex, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other criteria protected by applicable law. Our rich diversity makes us more innovative, competitive, and creative, which helps us better serve our clients and communities.

View original advert (Spanish)

En Accenture Technology ayudamos a nuestros clientes a transformar y operar sus plataformas tecnológicas a escala, combinando innovación, excelencia operativa y talento especializado. Formarás parte de un entorno global, colaborativo y altamente tecnológico, donde podrás trabajar en proyectos complejos de cloud computing con impacto real en grandes organizaciones.

Buscamos un/a Senior Cloud Operations Engineer con un fuerte enfoque operativo y capacidad de liderazgo técnico para dar soporte L2/L3 en entornos multi‑cloud, actuando como referente técnico dentro del equipo de Cloud Operations.

Es imprescindible residir en España y tener permiso laboral en España.

Funciones a realizar:

  • Liderar la resolución de incidencias complejas en entornos Azure, AWS y GCP, realizando análisis de causa raíz y aplicando soluciones definitivas.

  • Gestionar cambios en plataformas cloud asegurando evaluaciones de riesgo, planes de rollback y cumplimiento de procesos ITSM.

  • Supervisar actividades de patching, remediación de vulnerabilidades y cumplimiento de SLAs operativos y de seguridad.

  • Coordinar pruebas de Disaster Recovery y Business Continuity, documentando resultados, evidencias RTO/RPO y planes de mejora.

Responsabilidades:

  • Actuar como punto de escalado técnico para analistas de Cloud Operations, proporcionando guidance y soporte en incidencias críticas.

  • Asegurar la gobernanza de configuraciones en Landing Zones cloud, garantizando el alineamiento con baselines aprobados y estándares corporativos.

  • Mantener y optimizar workflows de ServiceNow, calidad del CMDB y reporting operativo.

  • Colaborar estrechamente con equipos de Platform Engineering para resolver problemas estructurales y mejorar la estabilidad de las plataformas.

  • Impulsar iniciativas de mejora continua en procesos, herramientas y automatización operativa.

  • Trabajar con herramientas de observabilidad y monitorización como Azure Monitor, CloudWatch o equivalentes.

  • Aportar visión operativa en entornos gestionados y servicios cloud a gran escala.

Requisitos:

  • Experiencia sólida y hands‑on en al menos dos hyperscalers (Azure y AWS imprescindibles).

  • Conocimientos avanzados de procesos ITSM: incident, problem, change y configuration management.

  • Experiencia con ServiceNow (administración, reporting y CMDB).

  • Conocimientos de herramientas IaC como Terraform y Ansible desde un enfoque de gobierno operativo.

  • Certificación AZ‑104 o AWS Certified CloudOps Engineer - Associate (certificada o en progreso).

  • Capacidad demostrada para liderar equipos técnicos o workstreams en entornos de servicios gestionados.

Beneficios y compensaciones: En Accenture, compañía reconocida como Great Place To Work®, apostamos por un modelo de híbrido de trabajo que, gracias a la tecnología y a nuestras instalaciones, nos permiten mantener la conexión humana esencial para trabajar con nuestros equipos y clientes. Una conexión que nos permite mantener nuestra cultura de inclusión y diversidad y ser, según Refinitiv, la empresa más diversa del mundo.
Además, te ofrecemos otros beneficios como:

  • Seguro médico, de Vida y accidentes

  • Servicio médico y programas de bienestar

  • Programa de retribución flexible y compra de acciones

  • Programas de flexibilidad (horaria, de días libres, vacaciones...)

  • Itinerario formativo individualizado

  • Programas de sostenibilidad y Fundación Accenture

  • Red de empleados por la diversidad

  • Otros beneficios: Oficina Bankinter con condiciones especiales y reparto de beneficios

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Declaración de igualdad de oportunidades en el empleo

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.

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