Receptionist

Job description

Reporting to the Front Office Manager or their substitute, you will be responsible for providing high-quality service that ensures guest satisfaction, anticipating their needs and efficiently managing their requests and special petitions.

JOB MISSION:

• Provide excellent service during check-in, stay, and check-out, responding promptly, efficiently, and courteously.
• Manage reservations, modifications, and room assignments, ensuring the correct update of the PMS and compliance with hotel standards.
• Control guest accounts and billing, ensuring charges are accurate and recorded in a timely manner.
• Strictly apply security procedures for card and cash transactions, key issuance, data protection, and guest confidentiality.
• Maintain fluid communication with different departments (especially Housekeeping), ensuring effective coordination of priorities and operational needs.
• Accurately record and document incidents, requests, messages, and follow-ups, distributing them according to internal procedures.
• Identify upselling opportunities and promote hotel services and facilities, adopting a guest advisory approach.
• Provide support for concierge/Guest Relations needs when necessary, ensuring a careful and consistent experience in a 5-star environment.
• Keep the front desk area organized and professional, upholding image and service standards.

Requirements

• Education in Tourism / Hotel Management (valuable).
• Languages: Spanish and English required. French highly valued.
• Minimum 1 year of experience in a similar position, preferably in a 5-star and/or luxury hotel.
• Knowledge of Microsoft Office/Windows tools.
• Knowledge of the OPERA PMS (valuable or required, depending on needs).
• Interpersonal skills, attention to detail, and problem-solving abilities.
• Responsible and reliable person, capable of working under pressure in dynamic environments.
• Teamwork, active listening, and empathy.
• Rotating shifts (morning and afternoon).
• Full-time position.
• Permanent contract.

Additional information

What do we offer?

• Exclusive benefits at Accor group hotels worldwide, so you can enjoy unique experiences within our international network.
• Flexible compensation with options such as restaurant, transportation, and private health insurance.
• Bicycle and scooter parking, with charging point.
• A dynamic, multicultural, and motivating work environment, surrounded by professionals passionate about luxury hospitality.
• Professional development opportunities, both within the property and at other brand hotels anywhere in the world.
• Continuous training through our platform Learn Your Way, designed to boost your talent and professional growth.

full-time

Permanent

Company description

Upscale, 5-star hotel in Barcelona, Port Olympic, being in the city center, but only a few meters from the beach.
With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers.
It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people.
Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona.
Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress are hosted here. However, beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character.
Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors.

Descripción del empleo

Reportando al Front Office Manager o a la persona que le sustituya, será responsable de ofrecer un servicio de alta calidad que garantice la satisfacción del huésped, anticipándose a sus necesidades y gestionando con eficacia sus solicitudes y peticiones especiales.

MISIÓN DEL PUESTO:

• Proporcionar una atención excelente durante el check-in, la estancia y el check-out, respondiendo con prontitud, eficiencia y cortesía.
• Gestionar reservas, cambios y asignaciones de habitaciones, asegurando la correcta actualización del PMS y el cumplimiento de los estándares del hotel.
• Controlar cuentas de huéspedes y facturación, garantizando que los cargos sean correctos y se registren en el momento oportuno.
• Aplicar estrictamente los procedimientos de seguridad en transacciones con tarjeta y efectivo, emisión de llaves, protección de datos y confidencialidad del huésped.
• Mantener una comunicación fluida con los distintos departamentos (especialmente Housekeeping), asegurando una coordinación eficaz de prioridades y necesidades operativas.
• Registrar y documentar con precisión incidencias, solicitudes, mensajes y seguimientos, distribuyéndolos según los procedimientos internos.
• Identificar oportunidades de upselling y promover los servicios e instalaciones del hotel, desde un enfoque de asesoramiento al huésped.
• Dar soporte en necesidades de conserjería/Guest Relations cuando sea necesario, asegurando una experiencia cuidada y coherente con un entorno 5*.
• Mantener el área de recepción ordenada y profesional, cumpliendo con estándares de imagen y servicio.

Requisitos

• Formación en Turismo / Gestión Hotelera (valorable).
• Idiomas: español e inglés imprescindibles. Francés muy valorable.
• Experiencia mínima 1 año en puesto similar, preferiblemente en hotel 5* y/o lujo.
• Conocimientos de herramientas Microsoft Office/Windows.
• Conocimiento del PMS OPERA (valorable o requerido, según necesidad).
• Habilidades interpersonales, orientación al detalle y capacidad de resolución de incidencias.
• Persona responsable y confiable, con capacidad para trabajar bajo presión en entornos dinámicos.
• Trabajo en equipo, escucha activa y empatía.
• Turnos rotativos (mañana y tarde).
• Jornada completa.
• Contrato Indefinido

Información adicional

¿Qué ofrecemos?

• Beneficios exclusivos en hoteles del grupo Accor en todo el mundo, para que disfrutes de experiencias únicas dentro de nuestra red internacional.
• Retribución flexible con opciones como restaurante, transporte y mutua privada.
• Parking para bicicletas y patinetes, con punto de carga.
• Un entorno de trabajo dinámico, multicultural y motivador, rodeado de profesionales apasionados por la hospitalidad de lujo.
• Oportunidades de desarrollo profesional, tanto dentro de la propiedad como en otros hoteles de la marca en cualquier parte del mundo.
• Formación continua a través de nuestra plataforma Learn Your Way, diseñada para impulsar tu talento y tu crecimiento profesional.

full-time

permanent

Descripción de la empresa

Upscale, 5-star hotel in Barcelona, Port Olympic, being in the city center, but only a few meters from the beach.
With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers.
It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people.
Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona.
Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress are hosted here. However, beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character.
Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors.