Accor is a world-leading hospitality group with a vast portfolio of over 5,000 properties across 110 countries, ranging from luxury brands like Fairmont and Sofitel to economy staples like ibis. As a global leader in the travel and lifestyle sector, the company operates a massive network of hotels, resorts, and residences, supported by a workforce of nearly 300,000 employees worldwide.

In Spain, Accor has a robust presence with a significant number of hotels in key hubs such as Madrid, Barcelona, and the Balearic Islands. The company is highly relevant for international professionals due to its structured internal mobility programs and its "Heartist" culture, which emphasizes diversity and professional growth. Their Spanish operations frequently seek multilingual talent for both corporate roles and high-end guest services in their luxury and lifestyle segments.

Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson with the opening of the first Novotel hotel in Lille, France. Over the decades, it grew into Europe's largest hotel group through strategic acquisitions of brands like Sofitel, Motel 6, and Fairmont Raffles Hotels International.

Multipurpose Reception Assistant

Accor

This job was originally posted in Spanish and automatically translated to English.

Requirements

Possess customer service and communication skills
Proficiency in English. French and Portuguese are a plus.
Experience will be valued

Job Description

Company Description

If you are highly motivated, have a big heart, and great energy, then this offer is for you!

What we offer our team members:

A vibrant hotel to work in the heart of Barcelona, creating an incredible atmosphere for guests, but for the team as well!
Become a Heartist and work in an environment that encourages you to be yourself and unleash your creativity!
A Benefits Card offering discounted rates at Accor hotels worldwide.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your hotel and worldwide!
Ability to make a difference in the local community through our Corporate Social Responsibility activities.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Job Description

Welcome guests and take care of them from arrival to departure
Contribute to permanent guest satisfaction by providing high-quality services during their stay.
Adapt your shifts by developing professionally in both reception and food & beverage (rotating shifts)
Help foster customer loyalty by building personalized and friendly relationships
Manage any guest complaints and/or feedback; provide a response as soon as possible
Inform guests about conditions or procedures during their stay and hotel services; know everything about the special features of ibis Styles and promote the brand and hotel offer according to the type of clientele.
Booking management
Promote the brand and/or the group's loyalty program, adapting the sales pitch to meet the guest's needs.

Requirements

Possess customer service and communication skills
Proficiency in English. French and Portuguese are a plus.
Experience will be valued

Additional Information

Rotating shifts: morning, afternoon, with versatility in bar and breakfast

Permanent contract

Immediate start

View original advert (Spanish)

Descripción de la empresa

¡Si tienes muchas ganas, un gran corazón y buena energía, entonces esta oferta es para ti!

Qué ofrecemos a los miembros de nuestro equipo:

Un hotel vibrante en el que trabajar en pleno centro de Barcelona donde crear un ambiente increíble para los huéspedes, pero para el equipo también!
Convertirte en un Heartist y trabajar en un ambiente que fomenta que seas tú mismo y liberes tu creatividad!
Tarjeta de Beneficios que ofrece tarifas con descuento en los hoteles Accor en todo el mundo.
Programas de aprendizaje a través de nuestras Academias.
Oportunidad para desarrollar su talento y crecer dentro de su hotel y en todo el mundo!
Capacidad para marcar la diferencia en la comunidad local a través de nuestras actividades de Responsabilidad Social Corporativa.
Nuestro compromiso con la Diversidad & Inclusión: Somos una empresa inclusiva y nuestra ambición es atraer, reclutar y promover talentos diversos.

Descripción del empleo

Dar la bienvenida a los huéspedes y cuidarlos desde su llegada hasta su salida
Contribuir a la satisfacción permanente de los huéspedes al brindar servicios de alta calidad durante su estadía.
Adaptar sus turnos desarrollándose profesionalmente tanto en recepción como en restauración (turnos rotativos)
Ayudar a fomentar la lealtad del cliente mediante la construcción de relaciones personalizadas y amigables
Gestionar cualquier queja y/o comentario de los huéspedes; proporcionar una respuesta tan pronto como sea posible
Informar a los huéspedes sobre las condiciones o trámites durante la estancia y los servicios del hotel; conocer todo sobre las características especiales de ibis Styles y promover la marca y la oferta del hotel según el tipo de clientela.
Gestión de reservas
Promover la marca y/o el programa de fidelidad del grupo, adaptando el argumento de venta para satisfacer las necesidades del huésped.

Requisitos