Aegon is a prominent international financial services provider specializing in life insurance, pensions, and asset management. Headquartered in the Netherlands, the group operates across more than 20 countries, employing thousands of professionals and serving millions of customers globally with a focus on helping people achieve financial security.

In Spain, Aegon maintains a robust presence with its national headquarters in Madrid and a widespread network of regional offices. The company is currently undergoing significant digital and data-driven transformation, creating numerous opportunities for international talent in areas such as AI development, cloud architecture, and advanced data analytics within a multicultural corporate environment.

Aegon was formed in 1983 through the merger of two Dutch insurance companies, AGO and Ennia. It has since grown into a global leader in life insurance and asset management, with major operations in the US, UK, and mainland Europe.

For international professionals

Offers a wide range of roles in high-demand technical fields including Data Integration, AI, and Cloud Engineering.
Maintains a significant presence in Madrid and Barcelona, with additional regional offices across Andalusia and the East Coast.
As a global multinational, the company frequently operates in English for technical and group-level functions.
Provides structured career development programs like 'Step Up!' for junior talent and interns.
Operates within a highly regulated sector, offering stability and professional growth for legal, audit, and actuarial specialists.

Service Design

Aegon Spain

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Job Description Summary

Job Description

We are one of the most important insurance companies in the world, made up of positive, dynamic, and committed people who make things happen. We believe that our diversity brings value to our teams, our culture, and our customers. We know that the best ideas and solutions emerge in inclusive environments where we all feel seen, heard, and valued so that we can develop our maximum talent.

We have been recognized as one of the best places to work in Spain by the Forbes list and the Actualidad Económica ranking, as we offer the best value proposition for everyone who is part of Aegon:

🤸 ♂️ We bet on flexibility through our hybrid work model: we have the possibility to telework at least three days a week and also to share time in offices adapted to the agile methodology.

💃🏻 We help you balance your life and disconnect, with flexible hours throughout the year and an intensive workday in the summer.

🥰 The best actions for your physical and mental well-being (free health insurance, physiotherapy in the office, healthy living initiatives, etc.) and a wide range of benefits and social advantages (the company makes a high contribution to your pension plan, retirement savings insurance, flexible remuneration, training grants, Christmas gift, etc.).

🏔️ Development opportunities at all levels through transversal and international projects. We have recognition actions, variable compensation for everyone, and continuous feedback. Our management model is based on having quality conversations on a recurring basis, where you will play a leading role.

💙 Culture: 87% of employees are proud to work at Aegon. We are an international, close, and empathetic company.

The job opportunity of your life

Would you like to help people live their best life? That is what we dedicate ourselves to every day. We achieve this because we are a company of people who care for people, with curiosity, connected to the reality that surrounds us, and focused on leaving the world better than we found it. We always learn from our customers and from other people.

We hope you are as passionate about it as we are!

(ツ) At Aegon, we bet on innovation in our selection processes. Therefore, we offer you the possibility of conducting a first telephone interview through Artificial Intelligence (Clara IA), which allows us to guarantee a more agile experience and an objective and consistent evaluation of all candidacies. Our solution complies with the highest standards of security and data privacy.

If you want to participate in this process with AI, you can access it through the following link: https://app.clara.works/a/j-SDXp6zR9GB8e0vCrXh3AglJZ8mOmRiqvBC_AVYIzxA?utm_source=clara_works_link

If you prefer to follow the traditional process, simply apply for this offer and we will continue your candidacy through the usual channels, without the need to access the previous link. (ツ)

About the position:

A key opportunity to lead the company's end-to-end digital experience, driving the transformation towards customer- and employee-centric models.

You will define and lead the user experience strategy at a company level.
You will design consistent digital experiences across web, app, portals, and internal tools.
You will evolve end-to-end customer journeys with an omnichannel approach.
You will drive improvements in satisfaction, conversion, self-service, and operational efficiency.
You will lead the design of key digital products (private area, app, contracting, customer service, etc.).
You will implement continuous research practices and turn insights into business decisions.
You will build and govern a scalable Design System.
You will coordinate initiatives with Product, Technology, Business, Marketing, and Operations teams.
You will lead a multidisciplinary team and manage external providers.

About you:

We are looking for a person with strategic vision, business orientation, and solid experience in user experience and service design.

Consolidated experience in UX / Service Design in complex digital environments.
End-to-end approach, with the ability to design complete omnichannel journeys.
Ability to analyze and make decisions based on data, research, and metrics.
Knowledge of Design Systems, design tools (Figma), and UX methodologies.
Experience in Agile environments and product-oriented work models.
Sensitivity to accessibility, usability, and inclusive design.
Experience leading multidisciplinary teams (UX/UI, Research, Content, Service Design).
High capacity for collaboration and influence with different stakeholders.
Experience in CRO, personalization, and the use of AI applied to customer experience will be valued.

Guerrero Pilar, Ana

View original advert (Spanish)

Job Description Summary

Job Description

Somos una de las aseguradoras más importantes del mundo, formada por personas positivas, dinámicas y comprometidas que hacen que las cosas ocurran. Creemos que nuestra diversidad aporta valor a los equipos, a nuestra cultura y a los clientes. Sabemos que las mejores ideas y soluciones surgen en entornos inclusivos donde todos nos sentimos vistos, escuchados y valorados para que podamos desarrollar nuestro máximo talento.

Hemos sido reconocidos como uno de los mejores lugares para trabajar en España por la lista Forbes y el ranking de Actualidad Económica, y es que contamos con la mejor propuesta de valor para todos los que formamos parte de Aegon:

🤸 ♂️ Apostamos por la flexibilidad a través de nuestro modelo de trabajo híbrido: contamos con la posibilidad de teletrabajar al menos tres días por semana y también de compartir tiempo en unas oficinas adaptadas a la metodología ágil.

💃🏻 Te ayudamos a conciliar y desconectar, con flexibilidad horaria durante todo el año y jornada intensiva en el verano.

🥰 Las mejores acciones para tu bienestar físico y mental (seguro de salud gratuito, fisioterapia en la oficina, iniciativas de vida saludable, etc.) y un gran abanico de beneficios y ventajas sociales (la empresa hace una alta aportación a tu plan de pensiones, seguro de ahorro para la jubilación, retribución flexible, ayudas a la formación, regalo de Navidad, etc.).

🏔️ Oportunidades de desarrollo a todos los niveles mediante proyectos transversales e internacionales. Contamos con acciones de reconocimiento, compensación variable para todos y feedback continuo. Nuestro modelo de gestión está basado en tener conversaciones de calidad de manera recurrente, donde tendrás un papel protagonista.

💙 Cultura: el 87% de empleados estamos orgullosos de trabajar en Aegon. Somos una empresa internacional, cercana y empática.

La oportunidad laboral de tu vida

¿Te gustaría ayudar a las personas a vivir su mejor vida?, es a lo que nos dedicamos en nuestro día a día. Lo logramos gracias a que somos una empresa de personas que cuidan de personas, con curiosidad, conectados con la realidad que nos rodea y centrados en dejar un mundo mejor de como lo hemos encontrado. Siempre aprendemos de nuestros clientes y de las demás personas.

¡Esperamos que te apasione tanto como a nosotros!

(ツ) En Aegon apostamos por la innovación en nuestros procesos de selección. Por ello, te ofrecemos la posibilidad de realizar una primera entrevista telefónica a través de Inteligencia Artificial (Clara IA), lo que nos permite garantizar una experiencia más ágil y una evaluación objetiva y consistente de todas las candidaturas. Nuestra solución cumple con los más altos estándares de seguridad y privacidad de datos.

Si quieres participar en este proceso con IA, puedes acceder a través del siguiente enlace: https://app.clara.works/a/j-SDXp6zR9GB8e0vCrXh3AglJZ8mOmRiqvBC_AVYIzxA?utm_source=clara_works_link

Si prefieres seguir el proceso tradicional, simplemente inscríbete en esta oferta y continuaremos tu candidatura por los canales habituales, sin necesidad de acceder al enlace anterior. (ツ)

Sobre la posición:

Una oportunidad clave para liderar la experiencia digital end-to-end de la compañía, impulsando la transformación hacia modelos centrados en cliente y empleado.

Definirás y liderarás la estrategia de experiencia de usuario a nivel compañía.
Diseñarás experiencias digitales consistentes en web, app, portales y herramientas internas.
Evolucionarás los customer journeys end-to-end con enfoque omnicanal.
Impulsarás la mejora de satisfacción, conversión, autoservicio y eficiencia operativa.
Liderarás el diseño de productos digitales clave (área privada, app, contratación, atención al cliente, etc.).
Implantarás prácticas de research continuo y convertirás insights en decisiones de negocio.
Construirás y gobernarás un Design System escalable.
Coordinarás iniciativas con equipos de Producto, Tecnología, Negocio, Marketing y Operaciones.
Liderarás un equipo multidisciplinar y gestionarás proveedores externos.

Sobre ti:

Buscamos una persona con visión estratégica, orientación a negocio y sólida experiencia en experiencia de usuario y service design.

Experiencia consolidada en UX / Service Design en entornos digitales complejos.
Enfoque end-to-end, con capacidad de diseñar journeys completos omnicanal.
Capacidad de análisis y toma de decisiones basada en datos, research y métricas.
Conocimiento de Design Systems, herramientas de diseño (Figma) y metodologías UX.
Experiencia en entornos Agile y modelos de trabajo orientados a producto.
Sensibilidad por la accesibilidad, usabilidad y diseño inclusivo.
Experiencia liderando equipos multidisciplinares (UX/UI, Research, Content, Service Design).
Alta capacidad de colaboración e influencia con distintos stakeholders.
Se valorará experiencia en CRO, personalización y uso de IA aplicada a experiencia de cliente.