Air Europa is one of Spain's leading airlines and a key player in the European aviation industry. Founded in 1986 and headquartered in Palma de Mallorca, the company operates a modern fleet of Boeing aircraft, connecting Spain with numerous destinations across Europe, North Africa, and the Americas. As part of the Globalia group, it maintains a significant market share in the transatlantic corridor and is a member of the SkyTeam alliance.

The company maintains its primary operational hub at Madrid-Barajas Airport and its corporate headquarters in Mallorca. For international professionals, Air Europa offers diverse opportunities ranging from specialized aeronautical engineering and flight operations to digital transformation roles in data analytics, SEO, and marketing automation. The multicultural environment and the airline's focus on international expansion make it an attractive destination for expats with aviation expertise or technical skills.

Founded in 1986, Air Europa was the first Spanish private airline to operate scheduled domestic flights. It became part of the Globalia group in 1991 and has since grown into a major international carrier with a focus on connecting Europe and the Americas.

Hub Management Agent (Substitute)

Air Europa

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Air Europa, we are looking for a Hub Management (HM) Agent for the Madrid Airport. This is a key position within Ground Operations, where you will have a direct impact on punctuality, safety, and service quality, coordinating daily flight operations in a dynamic and high-demand environment.

What you will find in this opportunity:

You will work at the heart of the operation, with full visibility of the Madrid hub processes and constant coordination with multiple teams. You will have real decision-making power regarding incidents, ensuring compliance with operational, safety, and customer experience standards.

Your mission:

To supervise and coordinate daily flight operations, guaranteeing efficiency, safety, and compliance with procedures, minimizing incidents, and optimizing operation times.

In your day-to-day:

* Resolve operational incidents in an agile and efficient manner.
* Supervise aircraft loading, fueling, catering, and cleaning.
* Verify the load sheet with coordination and validate the NOTOC with the captain.
* Control baggage delivery in the halls, ensuring timing and compliance with security protocols.
* Supervise passenger and baggage check-in processes, as well as the correct application of security measures and customer service.

Conditions:

* Substitute contract.
* Rotating shifts (Morning-Afternoon-Night), weekends, and holidays.
* Location: Madrid Barajas Airport.
* Access to tickets with our company and partner airlines to travel to all our destinations with your family and friends.

What will make you successful:

* Experience in handling, preferably in operational coordination.
* Driver's license (Category B).
* Good level of office software skills.
* Knowledge of Altea and Smarthan is valued.
* Valid platform driving permit (PCP) is valued.
* Decision-making ability, pressure management, and results orientation.

Take the next step in your career within airport operations

If you are motivated by a dynamic environment where every decision counts and you want to be part of a key team for daily operations, this is the project for you.

Our commitment to equality and sustainability

Air Europa actively works to reduce its environmental and social impact and promote a diverse, inclusive, and sustainable environment. Through its Equality Plan, diversity and inclusion policies, and internal regulations, it promotes equal opportunities and professional development under conditions of equity.

View original advert (Spanish)

En Air Europa buscamos un/a Agente de Hub Management (HM) para el Aeropuerto de Madrid. Una posición clave en Operaciones Tierra, donde tendrás impacto directo en la puntualidad, seguridad y calidad del servicio, coordinando la operativa diaria de vuelos en un entorno dinámico y de alta exigencia.

Lo que encontrarás en esta oportunidad:

Trabajarás en el corazón de la operación, con visibilidad total de los procesos del hub de Madrid y coordinación constante con múltiples equipos. Tendrás capacidad real de decisión ante incidencias, asegurando el cumplimiento de estándares operativos, de seguridad y de experiencia de cliente.

Tu misión:

Supervisar y coordinar la operativa diaria de vuelos, garantizando eficiencia, seguridad y cumplimiento de los procedimientos, minimizando incidencias y optimizando los tiempos de operación.

En tu día a día

* Resolver incidencias operativas de forma ágil y eficiente.
* Supervisar la estiba, combustible, catering y limpieza de aeronaves.
* Verificar la hoja de carga con coordinación y validar NOTOC con el/la comandante.
* Controlar la entrega de equipajes en salas, asegurando tiempos y cumplimiento de protocolos de seguridad.
* Supervisar los procesos de facturación de pasajeros y equipajes, así como la correcta aplicación de medidas de seguridad y atención al cliente.
Condiciones:

* Contrato de sustitución.
* Horarios rotativos M-T-N, fines de semana y festivos.
* Localización: Aeropuerto de Madrid Barajas.
* Acceso a billetes con nuestra compañía y compañías asociadas para viajar a todos nuestros destinos con tu familia y amigos.

Qué te hará tener éxito

* Experiencia en handling, preferiblemente en coordinación operativa.
* Carnet de conducir B.
* Buen nivel de ofimática.
* Valorable manejo de Altea y Smarthan.
* Valorable permiso de conducción en plataforma (PCP) en vigor.
* Capacidad de toma de decisiones, gestión de presión y orientación a resultados.

Da el siguiente paso en tu carrera dentro de la operación aeroportuaria

Si te motiva un entorno dinámico donde cada decisión cuenta y quieres formar parte de un equipo clave para la operativa diaria, este es tu proyecto.