Air Europa is one of Spain's leading airlines and a key player in the European aviation industry. Founded in 1986 and headquartered in Palma de Mallorca, the company operates a modern fleet of Boeing aircraft, connecting Spain with numerous destinations across Europe, North Africa, and the Americas. As part of the Globalia group, it maintains a significant market share in the transatlantic corridor and is a member of the SkyTeam alliance.

The company maintains its primary operational hub at Madrid-Barajas Airport and its corporate headquarters in Mallorca. For international professionals, Air Europa offers diverse opportunities ranging from specialized aeronautical engineering and flight operations to digital transformation roles in data analytics, SEO, and marketing automation. The multicultural environment and the airline's focus on international expansion make it an attractive destination for expats with aviation expertise or technical skills.

Founded in 1986, Air Europa was the first Spanish private airline to operate scheduled domestic flights. It became part of the Globalia group in 1991 and has since grown into a major international carrier with a focus on connecting Europe and the Americas.

CX Operations Coordinator | Airport Experience

Air Europa

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

You will be part of an airport environment where customer experience and operational coordination go hand in hand. You will play a key role in supervising and optimizing CX processes related to Ground, transit, and baggage. This position will allow you to collaborate with different operational areas, drive continuous improvements, and participate in projects linked to international standards such as SkyTeam, AENA, and IATA.

What you will find in this position:

* Direct impact on customer experience: You will participate in the supervision and optimization of CX processes within ground operations, contributing to improving the passenger experience at different service points.
* Cross-functional collaboration: You will work alongside Handling, Baggage, and CX Training teams, coordinating actions and projects jointly.
* Participation in international projects: You will monitor and coordinate initiatives related to SkyTeam, SkyPriority, SkyTransfer, Service Recovery, SkyCleared, as well as projects linked to AENA and IATA.
* Environment oriented toward continuous improvement: You will have an active role in identifying pain points, analyzing KPIs, and proposing improvements within Ground, transit, and baggage operations.

Your mission: to supervise and optimize CX processes associated with airport operations, ensuring that quality and customer experience standards remain aligned with the criteria defined by the company. Additionally, you will contribute to the monitoring of strategic projects and the coordination between operational and training areas, driving continuous improvements based on data and metrics.

In your day-to-day...

1. You will supervise specific CX projects within the Ground environment.
2. You will coordinate actions with the Handling, Baggage, and CX Training teams.
3. You will analyze operational KPIs to detect pain points and monitor improvements.

What will help you succeed in this position:

* Previous experience in operational environments will allow you to better understand Ground, transit, and baggage processes, facilitating coordination and continuous improvement.
* High level of English
* Availability to travel

Diversity, Equity, and Inclusion at Air Europa

Our commitment is reflected in the firm determination to create an environment where every person is valued for their uniqueness and potential.

Equal opportunity is guaranteed, regardless of origin, gender, orientation, abilities, or other characteristics, promoting policies that remove barriers and foster an inclusive culture at all levels.

View original advert (Spanish)

Formarás parte de un entorno aeroportuario donde la experiencia del cliente y la coordinación operativa van de la mano. Tendrás un papel clave supervisando y optimizando los procesos CX relacionados con Ground, tránsito y equipajes. Esta posición te permitirá colaborar con diferentes áreas operativas, impulsar mejoras continuas y participar en proyectos vinculados a estándares internacionales como SkyTeam, AENA e IATA.

Lo que encontrarás en esta posición:

* Impacto directo en la experiencia del cliente: Participarás en la supervisión y optimización de procesos CX dentro de la operativa ground, contribuyendo a mejorar la experiencia del pasajero en diferentes puntos del servicio.
* Colaboración transversal: Trabajarás junto a equipos de Handling, Equipajes y CX Training, coordinando acciones y proyectos de manera conjunta.
* Participación en proyectos internacionales: Harás seguimiento y coordinación de iniciativas relacionadas con SkyTeam, SkyPriority, SkyTransfer, Service Recovery, SkyCleared, así como proyectos vinculados con AENA e IATA.
* Entorno orientado a la mejora continua: Tendrás un rol activo en la identificación de pain points, análisis de KPIs y propuestas de mejora dentro de la operativa Ground, tránsito y equipajes.

Tu misión: supervisar y optimizar los procesos CX asociados a la operativa aeroportuaria, asegurando que los estándares de calidad y experiencia cliente se mantengan alineados con los criterios definidos por la compañía. Además, contribuirás al seguimiento de proyectos estratégicos y a la coordinación entre áreas operativas y de formación, impulsando mejoras continuas basadas en datos y métricas.

En tu día a día...

1. Supervisarás proyectos específicos de CX dentro del entorno Ground.
2. Coordinarás acciones junto a los equipos de Handling, Equipajes y CX Training.
3. Analizarás KPIs operativos para detectar pain points y realizar seguimiento de mejoras.

Qué te ayudará a tener éxito en esta posición:

* Tener experiencia previa en entornos operativos te permitirá comprender mejor los procesos de Ground, tránsito y equipajes, facilitando la coordinación y la mejora continua.
* Nivel alto de inglés
* Disponibilidad para viajar

Diversidad, Equidad e Inclusión en Air Europa