* Experience in the aviation sector: You are familiar with the operational processes of airlines, handling, or airport sales offices, allowing you to act with speed and judgment.
* Proficiency in Amadeus: This will allow you to manage reservations, changes, and incidents efficiently from day one.
* High level of English: You will work daily with international teams, so fluid communication will be fundamental.
* Organizational and resolution skills: You know how to prioritize tasks and make decisions in dynamic and changing environments.
* Internal customer orientation: You enjoy collaborating with different teams to find the best possible solution in every situation.
* Adaptability: You are comfortable working in rotating shifts within a 24-hour active operation.

* Stability: Permanent contract.
* Travel benefits: You will have access to tickets with our company and partner airlines for you, your family, and your friends. Because those who help others fly also deserve to fly.
* Continuous training: You will receive specialized training in operational procedures, management systems, and aeronautical sector tools, constantly expanding your knowledge.
* 2-week Amadeus system training (In-person in MAD), starting August 17th, as part of the contract.
* An international environment: You will collaborate with teams located in Europe and the Americas, developing a global vision of airline operations.
* A committed team: You will work alongside professionals passionate about aviation, in a collaborative environment where sharing knowledge and supporting each other is part of the daily routine.

Are you passionate about aviation and do you enjoy resolving complex situations quickly and effectively?

This is your opportunity to be part of a key team in the operation of an international airline.

From the CSC, you will collaborate directly with sales offices, station managers, and handling operators in Europe and the Americas, helping to manage operational incidents and ensuring the best possible solution for our passengers in exceptional situations.

If you are motivated to work in a dynamic environment, where every day presents a new challenge and where your organizational and resolution skills make a difference, we want to meet you.

What you will enjoy as part of the team

* Stability: Permanent contract.
* Travel benefits: You will have access to tickets with our company and partner airlines for you, your family, and your friends. Because those who help others fly also deserve to fly.
* Continuous training: You will receive specialized training in operational procedures, management systems, and aeronautical sector tools, constantly expanding your knowledge.
* 2-week Amadeus system training (In-person in MAD), starting August 17th, as part of the contract.
* An international environment: You will collaborate with teams located in Europe and the Americas, developing a global vision of airline operations.
* A committed team: You will work alongside professionals passionate about aviation, in a collaborative environment where sharing knowledge and supporting each other is part of the daily routine.

Your mission in this position

You will be a fundamental piece in the management of operational incidents and in supporting the company's international bases. Your work will contribute to minimizing the impact of delays, cancellations, and other operational irregularities, offering agile and efficient solutions to our teams worldwide.

Your main responsibilities will be:

* Managing incidents derived from delays, cancellations, overbooking, and downgrading.
* Rebooking passengers on Air Europa flights or other airlines when necessary.
* Managing connections and travel alternatives to minimize the impact of operational irregularities.
* Providing support to sales offices, station managers, and handling operators at international bases in Europe and the Americas.
* Managing voluntary and involuntary ticket changes.
* Processing ancillary services and other operational requests.
* Using Amadeus and Altea systems for the management of reservations, passengers, and operations.
* Managing requests received via telephone and email.
* Coordinating incidents related to ancillary products and upgrades.
* Processing special cases related to inadmissible passengers (INAD).

What will make you successful in this position?

* Experience in the aviation sector: You are familiar with the operational processes of airlines, handling, or airport sales offices, allowing you to act with speed and judgment.
* Proficiency in Amadeus: This will allow you to manage reservations, changes, and incidents efficiently from day one.
* High level of English: You will work daily with international teams, so fluid communication will be fundamental.
* Organizational and resolution skills: You know how to prioritize tasks and make decisions in dynamic and changing environments.
* Internal customer orientation: You enjoy collaborating with different teams to find the best possible solution in every situation.
* Adaptability: You are comfortable working in rotating shifts within a 24-hour active operation.

DIVERSITY, EQUITY, AND INCLUSION

We are committed to environmental and social sustainability.