Altia is a leading Spanish digital transformation and IT consulting firm that provides end-to-end technology services, including software development, cloud computing, and cybersecurity. Founded in 1994 and listed on the BME Growth market, the company has grown into a major player in the Iberian technology sector with a workforce of over 3,200 professionals.

Headquartered in A Coruña, Altia maintains a strong nationwide presence with offices in Madrid, Barcelona, Bilbao, and several other Spanish cities. The company is particularly relevant for international professionals due to its status as a major contractor for European Union agencies and its diverse range of technical roles spanning Artificial Intelligence, Data Science, and enterprise software development.

Founded in 1994 in A Coruña, Altia began as a local IT services provider before expanding nationally across Spain. In 2010, it became a public company listed on the BME Growth market, and in 2019, it significantly expanded its international footprint through the acquisition of the Portuguese firm Noesis.

Helpdesk with English

Altia

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

#SomosAltia

We are a team of 4,000 professionals who create future-ready digital solutions capable of generating real value and provoking significant changes.

Spread across more than 30 locations in 10 countries, we combine our energy by applying our innovative vision of technology to projects for more than 1,000 organizations that are engines of change.

For 30 years, we have had one purpose: to grow by helping others grow, and to do so in a sustainable and lasting way. We are clear that we will only be important if, together, we provide a positive impact and everyone evolves in the process.

We want to always be close to our clients, evolving together and making the most of every opportunity.

What are we looking for?

At ALTIA, we continue to grow and are looking for a Helpdesk professional to join our team. This is a stable project with a European Public Agency that we have worked with for a long time.

What will you do?

* Provide first-line support to all internal and external users of said agency, both in-person and remotely.
* Answer phone calls, respond to emails, follow up with users, manage incidents, handle requests, diagnose, and resolve problems.

* Register incidents
* Escalate problems
* Configure and install new equipment

What can we offer you?

* 100% on-site modality at the Vigo center
* Continuous training plan
* You will be part of a consolidated and experienced team.
* Flexible and competitive compensation.

Boost your career with us and achieve your professional goals!

View original advert (Spanish)

#SomosAltia

Somos un equipo de 4.000 profesionales que creamos soluciones digitales preparadas para el futuro, capaces de generar valor real y provocar cambios significativos.

Repartidos en más de 30 localizaciones de 10 países, sumamos nuestra energía aplicando nuestra visión innovadora de la tecnología a proyectos para más de 1.000 organizaciones que son motores del cambio.

Llevamos 30 años con un propósito: crecer haciendo crecer, y hacerlo, además, de forma sostenible y duradera. Tenemos claro que solo seremos importantes si juntos aportamos un impacto positivo y todos evolucionamos en el proceso.

Queremos estar siempre cerca de nuestros clientes, evolucionando juntos y aprovechando al máximo las oportunidades.

¿Qué buscamos?

En ALTIA seguimos creciendo y buscamos un/a Helpdesk para unirse a nuestro equipo. Se trata de un proyecto estable con una Agencia Pública Europea con la que trabajamos desde hace mucho tiempo.

¿Qué harás?

* Brindar soporte de primera línea a todos los usuarios internos y externos de dicha agencia de manera presencial y remota.
* Atender llamadas telefónicas, responder correos electrónicos, dar seguimiento a los usuarios, gestionar incidentes, atender solicitudes, diagnosticar y resolver problemas.

* Registrar incidentes
* Escalar problemas
* Configurar e instalar equipos nuevos

¿Qué podemos ofrecerte?

* Modalidad 100% presencial en el centro de Vigo
* Plan de formación continua
* Formarás parte de un equipo consolidado y con experiencia.
* Retribución flexible y competitiva.

¡Impulsa tu carrera con nosotros y alcanza tus metas profesionales!