Avature is a leading enterprise SaaS platform provider specializing in talent acquisition and talent management solutions. Founded by the co-founder of HotJobs.com, the company provides a highly configurable platform used by many of the world's largest organizations, including Fortune 500 companies, to manage their entire talent lifecycle. With a global workforce and a strong focus on innovation, Avature has established itself as a major player in the HR technology industry.

In Spain, Avature maintains a significant operational hub, primarily located in Madrid. The company is known for its highly international environment, frequently recruiting professionals with diverse linguistic skills to support its global client base. For international hires, Avature offers a multicultural workplace where English is the primary language of business, making it an attractive destination for expats and bilingual professionals looking to build a career in the European tech sector.

Avature was founded in 2004 by Dimitri Boylan, a co-founder of HotJobs.com. The company was established to provide a more flexible and user-centric alternative to traditional Applicant Tracking Systems, eventually evolving into a full Human Capital Management suite.

Technical Account Manager, Proficient in English and French

Avature

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Position available for candidates based in Valencia.

When creating a business-driven product within a dynamic industry, excellence in customer relationship management is fundamental. Our Technical Account Managers are key players in building long-lasting relationships with our customers, based on deep technical expertise, sharp commercial insight, and a strong understanding of their business needs. They guide customers in turning complex product capabilities into measurable business outcomes.

They combine a strong understanding of our platform's capabilities with a clear view of each customer's goals, owning retention, expansion, and advocacy for a focused book of strategic customers. By offering strategic guidance and aligning platform use with business priorities, they help customers make the most out of their investment in Avature.

Gain extensive knowledge of Avature's highly configurable platform, including future capabilities, AI features, and technical components.
Gain business acumen, discussing ROI and process efficiency with senior leaders.
Navigate complex stakeholder landscapes, connecting platform usage to business-level and C-level objectives.
Drive customer retention, expansion, and advocacy, positioning yourself as a trusted advisor and thought partner.
Monitor customer health and proactively address risks, orchestrating multi-team mitigation plans when needed.
Maintain Avature's reputation of providing superior customer service and strategic guidance.

Manage a select portfolio of strategic customers and lead their success plans.
Scope and oversee change-request projects end-to-end: requirements, internal coordination, and delivery assurance.
Hold strategic alignment sessions, roadmap briefings, and value reviews with senior stakeholders.
Analyze platform usage and health metrics to identify adoption trends, risk signals, upsell, and cross-sell opportunities.
Guide customers on best practices and technical capabilities to maximize their investment in Avature.
Partner with the Renewals team to ensure seamless contract execution and win-win terms.
Continuously update your knowledge of Avature's evolving platform, including new features, AI developments, and industry trends.

Minimum Qualifications:

Fluent in English and French, with excellent verbal and written communication skills.
Strong analytical mindset, with the ability to see the bigger picture, matching specific Avature solutions to each client's business objectives.
Independent and self-motivated, capable of leading complex projects and navigating ambiguity.
Strong organizational skills and ability to manage multiple initiatives in parallel.
Capable of grasping and explaining technical concepts in clear, business-oriented terms.
Comfortable engaging with both technical users and senior stakeholders.

Preferred Qualifications:

Previous experience working with large multinational companies, navigating complex and global stakeholder maps.
Previous experience in high-growth SaaS companies will be highly valued.
Familiarity with HR-tech solutions such as ATS, HCM, and functional HR platforms (e.g., talent acquisition, talent management, learning).
Fluency in AI tools and analytics models-such as Gen-AI copilots and prompt engineering-to accelerate day-to-day work, support decision-making, and enhance customer enablement.

Avature is a market-leading enterprise SaaS provider for global talent acquisition and talent management. We have a strong commitment to high-quality engineering and customer service and are recognized innovators in the large enterprise market. Leading organizations around the world rely on Avature, including Fortune 500 companies, global consulting firms, some of the world's largest banks and manufacturers, and government organizations.

We design, build, implement, and support our product ourselves. With a strong culture of ownership and innovation, we continuously evolve our platform to help organizations meet the changing demands of talent acquisition and talent management. As technology continues to reshape the world of work, we leverage AI and emerging technologies to help organizations innovate, adapt, and gain competitive advantage.

At Avature, we value opportunities to learn and grow within a dynamic, creative, and collaborative environment. We encourage autonomy and empower our people to approach challenges innovatively while bringing their unique perspective to the table. We believe curiosity, continuous learning, and openness to emerging technologies are essential to building the future. Through our career development programs, mentorship, and leadership opportunities, we support each person's professional growth while making a meaningful impact on our product and our customers' success.

A fast-paced, energetic, and engaging environment.

We combine flexible remote work with in-person collaboration, encouraging team members to spend one day a week at their nearest office. We have workplaces in Madrid, Barcelona, and Málaga.
Flexible hours.
Competitive salary, with one review a year.
Sanitas health coverage.
23 vacation days a year.
Four days a year to attend events related to professional development.
Paid internet service expenses.
Flexible compensation plan.