Second Head of Reception - Barceló Ponent Beach

• In collaboration with the Head of Department, supervise daily the room reservation planning in the short, medium and long term, occupancy reports and statistics, as well as the list of "no-shows", VIP clients, etc.
• Check the rooming lists of groups, room assignments and changes.
• Personally attend to, register and assign rooms to clients when necessary.
• Personally handle complaints, informing the affected departments of them.
• Propose to the Head of Department any improvements deemed appropriate.
• Collaborate with the Head of Reception and management on the room rate policy.

*You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.

* Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career.

* We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.

*You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
* We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future!

As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:

1. Exclusive discounts on hotels and travel for you, your family, and friends.
2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
3. Ongoing discounts with various companies related to leisure and free time.
4. Special offers with product and service companies.
5. Exclusive agreements with different training and business schools

Permanent Seasonal (fixed-term)

full-time

Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.

Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.

Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:

• Royal Hideaway Luxury Hotels & Resorts

• Barceló Hotels & Resorts

• Occidental Hotels & Resorts

• Allegro Hotels

All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team!

• Education: Degree in Tourism, Business Administration or similar. Higher Vocational Training in Hospitality.
• Experience: minimum of one year in a similar position.
• Languages: high level of English, a second language is valued.
• Knowledge of the following will be valued: office software, booking programs.
• Communication and interpersonal skills.
• Client orientation.
• Teamwork.
• Planning and organization skills.
• Problem solving and decision making.
• Ability to manage work teams.

• En colaboración con el/la Jefe/a de departamento, supervisar diariamente el planning de reservas de habitaciones a corto, medio y largo plazo, informes de ocupación y estadísticas, así como la lista de “no llegados”, clientes VIP, etc.
• Comprobar los Rooming List de los grupos, asignación de habitaciones y cambios.
• Atender, registrar y asignar habitaciones personalmente a clientes cuando es necesario.
• Atender personalmente reclamaciones, informando de las mismas a los departamentos afectados.
• Proponer al/a la Jefe/a de Departamento las mejoras que estime oportunas.
• Colaborar con el/la Jefe/a de Recepción y la dirección en la política de tarifas de habitaciones.

*You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.

* Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career.

* We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.

*You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
* We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future!

As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:

1. Exclusive discounts on hotels and travel for you, your family, and friends.
2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
3. Ongoing discounts with various companies related to leisure and free time.
4. Special offers with product and service companies.
5. Exclusive agreements with different training and business schools

Fijo Discontinuo (duración determinada)

full-time

Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.

Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.

Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:

• Royal Hideaway Luxury Hotels & Resorts

• Barceló Hotels & Resorts

• Occidental Hotels & Resorts

• Allegro Hotels

All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team!

• Formación: Grado en Turismo, ADE o similar. Ciclo Formativo Superior Hostelería.
• Experiencia: mínima de un año en puesto similar.
• Idiomas: inglés alto, valorable segundo idioma.
• Se valorarán conocimientos en: ofimática, programas de reserva.
• Habilidades de comunicación e interpersonales.
• Orientación al cliente.
• Trabajo en equipo.
• Capacidad de planificación y organización.
• Resolución de problemas y toma de decisiones.
• Capacidad de gestionar equipos de trabajo.