Fuerte Group Hotels is a family-owned Spanish hotel chain with over 60 years of experience in the hospitality and tourism industry. Headquartered in Marbella, the group operates a diverse portfolio of brands including Fuerte Hoteles, Amàre Hotels, Olée Holiday Rentals, and the flagship El Fuerte Marbella, focusing on high-end service and sustainable tourism practices.

With a significant footprint across Andalusia and the Balearic Islands, the company offers a wide range of opportunities for international professionals in areas such as guest experience, culinary arts, and corporate management. Their international outlook is reflected in their recruitment of multilingual staff and specialized roles like International Talent Recruiters, making them a key player for those seeking to enter the Spanish luxury hospitality market.

Founded in 1957 by José Luque Manzano with the opening of Hotel El Fuerte in Marbella, the first hotel in the center of the city. It has since evolved from a single establishment into a major Spanish hospitality group known for pioneering sustainable tourism.

For international professionals

Operates multiple brands ranging from 4-star family resorts to 5-star luxury adult-only hotels.
Strong commitment to environmental sustainability and social responsibility through the Fuerte Foundation.
Headquartered in Marbella, offering corporate roles in one of Spain's most popular international hubs.
Provides opportunities for seasonal and permanent positions across Andalusia and Ibiza.
Actively seeks multilingual talent for guest-facing and management roles to serve an international clientele.

Reception Assistant

Fuerte Group Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

🔔 We are offering a Reception Assistant position to work at https://www.amarehotels.com/es/, adults-only hotels featuring an exciting combination of live music, exceptional gastronomy, and sophisticated design in prime seaside locations.

Amàre Beach Hotel Marbella is a hotel on the Costa del Sol, recommended for adults only, located about a 5-minute walk from the historic center. With 236 rooms, every detail has been carefully designed to offer the most extraordinary vacation in Marbella.

You will be responsible for the reception and care of hotel guests during their stay, as well as ensuring the best possible customer experience within the scope of your role.

You will have access to multiple advantages:

You will work at Fuerte Group Hotels, a large family of top-tier professionals with nearly 7 decades in the hotel sector, which has grown through differentiated brands, especially in the south of Spain.

💥 Competitive salary policy, salary according to the collective agreement + sales commission.

💟 Unique working environment, excellent workplace atmosphere surrounded by great professionals.

📈 Development opportunities, career plans so that we can grow together.

📚 Continuous training: we believe in and promote your talent. Special attention to improving your language skills.

Your day-to-day will start to sound like this...

🔲 Support and supervision: Monitor arrival and departure lists, as well as pay special attention to potential incidents or special needs (VIP guests, reduced mobility, children, among others). Guest check-in and check-out.

🔲 Execution and follow-up: Perform room assignments according to room distribution optimization criteria and guest preferences, as far as possible. Answer the phone and manage wake-up calls, messaging, and correspondence services.

🔲 Billing: Perform billing for consumption and services provided to the customer and manage charge rejections (cancellations). Carry out the accounting of room charge tickets and their filing, as well as the settlement of point-of-sale collections.

🔲 Training and improvement: Ensure the achievement of established departmental objectives, compliance with critical processes and area setups according to established standards, and the fulfillment of departmental customer data capture objectives.

🔲 Control and quality: Receive, resolve, and redirect, if applicable, customer ratings and complaints, with the aim of preserving and achieving the desired customer satisfaction indices. Record incidents in Polaris. Carry out foreign currency exchanges, as well as the daily balancing of the reception cash drawer. Handle customer GDPR authorizations. Manage customer requests prior to their stay via email, Booking, Expedia, etc.

🔲 Strategic participation: Actively participate in the sale of various hotel products and services (Upselling, cross-selling, and Ancillaries), as well as serve as a point of reference to offer any other type of information of interest to the visitor: directions to enjoy their stay in the city according to their preferences, as well as information on transport services, shows, excursions, and others. Handle and redirect information regarding reservations made outside the operating hours of the Contact Center and Groups areas.

View original advert (Spanish)

🔔 Ofrecemos un puesto de Ayudante de Recepción para trabajar en https://www.amarehotels.com/es/, hoteles solo-adultos con una emocionante combinación de música en directo, una gastronomía excepcional y un diseño sofisticado en ubicaciones privilegiadas junto al mar.

Amàre Beach Hotel Marbella es un hotel en la Costa del Sol, recomendado sólo para adultos, a unos 5 minutos andando del centro histórico. Con 236 habitaciones, cada detalle ha sido cuidadosamente diseñado para ofrecer las vacaciones más extraordinarias en Marbella.

Se encargará de la recepción y atención de los clientes del hotel durante su estancia, así como de lograr la mejor experiencia posible del cliente, dentro del ámbito de su ocupación.

Accederás a múltiples ventajas

Trabajarás en Fuerte Group Hotels, una gran familia de profesionales de primer nivel con casi 7 décadas en el sector hotelero que ha crecido en marcas diferenciadas especialmente en el sur de España.

💥 Política salarial competitiva, salario según convenio + complemento por ventas.

💟 Ambiente de trabajo único, excelente clima laboral rodeado de grandes profesionales.

📈 Oportunidades de desarrollo, planes de carrera para que crezcamos juntos.

📚 Formación continua: apostamos e impulsamos tu talento. Especial atención a la mejora de tu nivel de idiomas.

Tu día a día empezará a sonar así...

🔲 Soporte y supervisión: Controlar los listados llegadas y salidas, así como prestar especial atención a posibles incidencias o necesidades especiales (clientes VIP, movilidad reducida, niños, entre otros). Check-in y Check-out de clientes.

🔲 Ejecución y seguimiento: Realizar la asignación de habitaciones de acuerdo con criterios de optimización del reparto de habitaciones y a las preferencias de los clientes, en la medida de lo posible. Atender el teléfono y gestionar el servicio despertador, de mensajería y correspondencia.

🔲Facturación, realizar la facturación de los consumos y servicios prestados al cliente y gestión de rechazos de cargos (anulaciones). Llevar a cabo la contabilización de tickets de cargos a la habitación y archivo de estos, así como, hacer la liquidación de la recaudación de puntos de ventas.

🔲 Formación y mejora: Velar por la consecución de los objetivos departamentales establecidos, el cumplimiento de los procesos críticos y puestas en escena del área, de acuerdo con los estándares establecidos y el cumplimiento de los objetivos de capturas de datos de clientes de departamento.