Carglass is the leading vehicle glass repair and replacement company in Spain, operating as part of the multinational Belron group. With a massive network of service centers and mobile units, the company serves millions of customers annually, specializing in advanced driver assistance systems (ADAS) recalibration alongside traditional glass services.

In Spain, Carglass maintains a strong corporate presence in the Barcelona area and a vast network of workshops across the country. The company is known for its commitment to professional development and internal mobility, making it an attractive option for international professionals in fields like marketing, supply chain, and technical management who are looking to join a stable, well-recognized brand.

Founded as part of the Belron group, which dates back to 1897 in South Africa, Carglass established its Spanish operations in 1998. It has since grown to become the market leader in the Spanish automotive glass sector.

Internship in the Telesales Department

Carglass

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Carglass® we specialize in the repair, replacement, and recalibration of vehicle glass, but we offer much more. We work together every day to make a difference for our customers and colleagues. That is the Carglass spirit.

Our team is made up of Genuine, Collaborative, Supportive, and Demanding people, committed to their colleagues, customers, and society.

It is in our DNA to offer the best service to our customers, whether internal or external. Are you finishing your studies and looking for an internship where you can truly learn?

If you are passionate about dealing with people, motivated to find solutions, and want to immerse yourself in the day-to-day operations of a multinational company that is a leader in its sector, this could be for you!

What will your day-to-day look like?

Customer service (mediators): Respond to inquiries and requests through different contact channels (telephone and email), ensuring professional and cordial treatment.
Claims management: Process incidents and claims from mediators, acting as a link between BackOffice, Service Centers, After-sales, and/or providers in the Carglass Club catalog, always ensuring a positive experience aligned with company standards.
Commercial team support: Attend to and respond to internal requests from Local - Sales to facilitate their work and opportunity management.
Interaction recording: Document all actions taken with internal and external customers in the company's systems in an orderly and precise manner.
Administrative support: Collaborate in general administrative tasks of the area (preparation of reports, follow-up on actions, updating databases, etc.).

What are we looking for in you?
Very simple!
We want you to be eager to learn, to contribute, and to enjoy your first professional experience. To be empathetic, proactive, and very keen to be part of a dynamic and committed team.
We are looking for students who are in the final stage of their studies, preferably in degrees such as Business Administration and Management, Communication or Marketing degrees or similar, and who can sign an internship agreement with their university.
Do you like working with people? Do you have good communication skills and are you proficient with tools such as Excel or databases?
If you see yourself in this description, we are waiting for you!

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Privacy: To review and consider employment applications, Belron®, and all its global affiliated companies, operating as Carglass® and Hurtigruta Carglass®, collect and retain personal information in accordance with local laws and regulations. To understand what is collected and why, carefully review any Applicant Privacy Notice presented during your online application, as well as the privacy policies of Belron® international and each representing nation, listed: Germany, Austria, Belgium, Spain, Denmark, Finland, France, Italy, Luxembourg, Norway, Netherlands, Portugal, Sweden and Switzerland.

View original advert (Spanish)

En Carglass® estamos especializados en la reparación, sustitución y recalibración de cristales para vehículos, pero ofrecemos mucho más. Trabajamos juntos cada día para marcar la diferencia para nuestros clientes y compañeros. Ese es el espíritu Carglass.

Nuestro equipo está formado por gente Genuina, Colaboradora, Solidaria y Exigente, comprometida con sus compañeros/as, clientes y sociedad.

Está en nuestro AND ofrecer el mejor servicio a nuestros clientes, ya sean internos o externos. ¿Estás terminando tus estudios y buscando unas prácticas donde aprender de verdad?

Si te apasiona el trato con las personas, te motiva encontrar soluciones y quieres sumergirte en el día a día de una empresa multinacional líder en su sector, ¡esto te puede interesar!

¿En qué consistirá tu día a día?

Atención al cliente (mediadores): Responder consultas y solicitudes a través de los diferentes canales de contacto (teléfono y correo electrónico), asegurando un trato profesional y cordial.
Gestión de reclamaciones: Tramitar incidencias y reclamaciones de los mediadores, actuando como enlace entre BackOffice, Centros de Servicio, Posventa y/o proveedores del catálogo del Club Carglass, velando siempre por ofrecer una experiencia positiva y alineada con los estándares de la empresa.
Soporte al equipo comercial: Atender y dar respuesta a solicitudes internas de Local - Sales, para facilitar su labor y gestión de oportunidades.
Registro de interacciones: Documentar de manera ordenada y precisa todas las gestiones realizadas con clientes internos y externos en los sistemas de la compañía.
Apoyo administrativo: Colaborar en tareas administrativas generales del área (preparación de reportes, seguimiento de gestiones, actualización de bases de datos, etc.).

¿Cómo nos gustaría que fueras?
¡Muy fácil!
Queremos que tengas ganas de aprender, de aportar y de disfrutar de tu primera experiencia profesional. Que seas empático/a, proactivo/a y con muchas ganas de formar parte de un equipo dinámico y comprometido.
Buscamos estudiantes que estén en el tramo final de sus estudios, preferiblemente en grados como Administración y Dirección de Empresas, grados en Comunicación o Marketing o similares, y que puedan firmar convenio de prácticas con su universidad.
¿Te gusta trabajar con personas? ¿Tienes buena capacidad de comunicación y te defiendes bien con herramientas como Excel o bases de datos?
Si te ves reflejado/a, ¡te estamos esperando!

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