Carglass is the leading vehicle glass repair and replacement company in Spain, operating as part of the multinational Belron group. With a massive network of service centers and mobile units, the company serves millions of customers annually, specializing in advanced driver assistance systems (ADAS) recalibration alongside traditional glass services.

In Spain, Carglass maintains a strong corporate presence in the Barcelona area and a vast network of workshops across the country. The company is known for its commitment to professional development and internal mobility, making it an attractive option for international professionals in fields like marketing, supply chain, and technical management who are looking to join a stable, well-recognized brand.

Founded as part of the Belron group, which dates back to 1897 in South Africa, Carglass established its Spanish operations in 1998. It has since grown to become the market leader in the Spanish automotive glass sector.

Partnership Technician (ESP)

Carglass

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Carglass®, we specialize in the repair, replacement, and recalibration of vehicle glass, but we offer much more. We work together every day to make a difference for our customers and colleagues. That is the Carglass spirit.

1 Commercial Management ("end customer acquisition")

Review all glass on vehicles entering the agreed service center, in order to diagnose their condition according to Carglass quality standards, and thus offer an immediate solution to customers (on-site repair, glass replacement by referring them to a Carglass center). It is essential for the technician to build relationships at the centers where events take place and remain alert to different opportunities to acquire new business for Carglass.
Complete administrative tasks at the end of the workday. Follow up and keep administrative work tools updated (Workshop Program, Production Drive, Planning and invoicing).
Maintain the warehouse at the base center and Mobile Unit, managing orders and receipt of material stock, ensuring the supply to guarantee Customer Service.
Perform services at the agreed establishments following the scheduled agenda and the action protocol.

Indicators (KPIs):

No. of Jobs (Repairs)
No. of Converted and sent opportunities
Service lead time
Nps

2 Technical Management

Complete the training and refresher courses of the Technical Department to work with the Procedures stipulated by Carglass.
Perform repairs on customer vehicles that visit the agreed establishments, following the technical, informative, and administrative protocol established by Carglass.
Acquire and advise customers who have a break in their vehicle's glass that requires replacement, referring these opportunities to Carglass centers using the sending system stipulated by Carglass.

Privacy: To review and consider job applications, Belron®, and all its global affiliated companies, operating as Carglass® and Hurtigruta Carglass®, collect and retain personal information in accordance with local laws and regulations. To understand what is collected and why, carefully review any Applicant Privacy Notice presented during your online application, as well as the privacy policies of Belron® international and each representing nation, listed: Germany, Austria, Belgium, Spain, Denmark, Finland, France, Italy, Luxembourg, Norway, Netherlands, Portugal, Sweden and Switzerland.

View original advert (Spanish)

En Carglass® estamos especializados en la reparación, sustitución y recalibración de cristales para vehículos, pero ofrecemos mucho más. Trabajamos juntos cada día para marcar la diferencia para nuestros clientes y compañeros. Ese es el espíritu Carglass.

1 Gestión Comercial ("captación de clientes finales")

Revisión de todas las lunas de los vehículos que entren al centro de servicio pactado de trabajo, con el fin de diagnosticar el estado de las mismas cumpliendo los estándares de calidad de Carglass, y poder así ofrecer una solución inmediata a los clientes, (Reparación in-situ, sustitución de Lunas derivando a algún centro Carglass). Es fundamental que el técnico genere relaciones en los centros donde se realizan los eventos y se mantenga alerta a las diferentes oportunidades de captación de negocio nuevo para Carglass.
Completar las gestiones administrativas a la finalización de la jornada. Hacer seguimiento y mantener actualizadas las herramientas de trabajo administrativas (Programa de Talleres, Drive de Producción, Planificación y facturación).
Mantenimiento de almacén en centro base y Unidad móvil, gestionando los pedidos y recepción de Stock de material, asegurando el suministro para asegurar el Servicio al Cliente.
Realizar los servicios en los establecimientos pactados siguiendo la agenda programada y el protocolo de actuación.

Indicadores (KPI's):

Nº de Jobs (Reparaciones)
Nº Oportunidades Convertidas y enviadas
Plazo de servicio
Nps

2 Gestión Técnica

Realizar las formaciones y reciclajes del Departamento Técnico, para trabajar con los Procedimientos estipulados por Carglass.
Realizar las reparaciones en vehículos de clientes que acudan a los establecimientos pactados, siguiendo el protocolo técnico, informativo y administrativo establecido por Carglass.
Captar y asesorar a clientes que tengan una rotura en las lunas de su vehículo que implique la sustitución de las mismas, derivando estas oportunidades a centros de Carglass, usando el sistema de envío estipulado por Carglass.